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Position Purpose: To provide a high level professional administrative support to the transport and site operations in relation to Steriworks system maintenance. The Service Administrator will have responsibility for the maintenance and development of the Steriworks system, including hazardous waste note monitoring, data entry, account reconciliation, customer liaison and management reporting. In addition, the position will include general administrative duties such as answering phones, filing, support for team members and other duties as assigned. Key Job Activities: Update and maintain daily data entry forms – including, but not limited to, KPI’s, Route Logs, EA Quarterly Returns. Checking and balancing of driver paperwork– consignment notes & route sheets – to ensure information is correct for billing purposes, make any necessary amendments and inform customers where appropriate. Checking and balancing of 3rd party customer’s consignment notes, to ensure information is correct for billing purposes, make any necessary amendments and inform customers where appropriate. Month end account reconciliation – Ensuring all routes and paperwork has been checked & balanced. Unbilled container report has been investigated and cleared. Printing and issuing all relevant paperwork required for drivers to carry out daily routes. Printing additional Steriwork tags or paperwork required by customers and waste acceptance. Update and maintain administrative functions of the Steriworks system. Responding to Salesforce cases, by investigation or inquiry, forwarding on to relevant person / department, obtaining and providing any requested documentation. Customer service (external) – Responding to customer enquiries be phone, fax, email, letter in a timely fashion. Actioning any customer requests and / or forwarding on to the relevant person / department. Informing customers of any changes, when appropriate i.e. service cancelations, bank holiday collections etc. Customer service (internal) – Liaising with other sites, departments and account managers to provide information regarding customers and accounts when requested or required. Send HWCN off to Cleardata for scanning on a monthly basis, search and obtain copies of the notes when requested. Order and receipt stock as required using the ordering system, Proactis, and liaise with suppliers to ensure timely delivery. Education: Experience (EMEAA): Excellent organisation skills and attention to detail. Good communicator with both team members and customers. Good administrative skills, i.e. typing, coordination of systems. Ability to work without supervision. Ability to manage time and complete multi tasks in line with timescales. Good knowledge of information technology especially Microsoft Office (Word, Excel, Access) and Steripoint. Self-motivated, reliable and enthusiastic. A team player, well able to work effectively under pressure and who is looking for a challenge. Integrity Accountability Customer First Continuous Improvement Certifications and/or Licenses: Benefits: Stericycle offers you:
Customer Service Executive
About the role Reporting directly to the After Sales and Technical Support Supervisor the successful applicant will work as part of a small but pro-active team, ensuring always the best possible service is provided to our customer base. Whilst also being first line of contact for all aftersales and technical customer service enquiries. Hours 8.15am-5pm Monday to Thursday and 8.30am- 4pm Fridays. This is a hybrid role 3 days a week in the office and 2 at home after training period. About Kingspan Light, Air + Water Kingspan Light, Air + Water is a division of Kingspan Group operating in 20 countries across the globe. We design manufacture and service natural daylighting, smoke ventilation, water, and safe storage solutions. Our solutions are designed to ensure the buildings of the future deliver more. We do this in a way that combats climate change while optimizing the benefits of daylighting, fresh clean air and sustainable water. Our purpose is to make a difference in everything we do, while improving the comfort safety and wellbeing of our buildings occupants whilst protecting our worlds natural resources. Key Responsibilities
Customer Service Assistant
Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we have been helping generations of local people to save and become homeowners.Supported by astrong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland. As a nurturing employer, we believe in supporting staff brings their whole selves to work in an inclusive environment where diverse needs are recognised and respected. What will you be doing? To provide excellent customer service to our members and administrative support to the branch About the role ROLE SPECIFIC
Clerical Officer
Requirements and Eligibility for the post: Candidates must: • have the requisite knowledge, skills and competencies to carry out the role. Competencies will be informed by best practice Public Appointment Service competency frameworks for the Irish Public Service; • be capable and competent of fulfilling the role to a high standard; • have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise; • be at least 17 years of age on or before the date of advertisement of the recruitment competition Desirable: • Excellent secretarial and administrative skills and telephone manner. • Excellent IT skills in particular highly proficient in MS Office suite. • Excellent organisational, communication and interpersonal skills • Effective team player, flexible and reliable. • Ability to work under pressure and keep to deadlines. DUTIES OF THE CLERICAL OFFICER MAY INCLUDE: FINANCE • Monitoring, controlling and reconciling all financial allocations to the school (e.g. Main School Budget, Home/School Liaison, Free Book Scheme, Exam Fee Scheme, Special Technology Grants, Junior Certificate, Leaving Certificate Applied (the list is not exhaustive). • Checking and ensuring accuracy of traders’ accounts, part-time teachers, teachers claim forms, travel claims, petty cash returns and postal franking machines. • Processing of invoices and payments • Use of Way2Pay and collection of cash for use of premises, enrolment fees, book rental fees, telephone charges (including payphones) and occasional items such as school trips etc. • Ensuring all payments to the school are recorded, receipted, reconciled and lodged to the appropriate bank accounts. PERSONNEL • Maintaining of school personnel files. • Supports the use of VSWare, PPOD and any other necessary IT systems in use. • Maintaining teacher attendance records and the consequential work that arises when part-time teachers undertake substitution work. • Knowledge, awareness and upholding of Child Protection procedures • Knowledge, awareness and upholding of GDPR RECEPTION DUTIES • Meeting all visitors • Processing incoming and outgoing communications – mail, fax, telephone, ensuring that all information is conveyed to the appropriate persons. SECRETARIAL DUTIES • All school secretarial work typing, word processing, filing, copying etc. • Maintaining all items of office equipment. SECRETARY TO PRINCIPAL • Secretarial and administrative functions on behalf of the Principal in his/her role as School Principal. • Maintaining, on behalf of the Principal, all confidential items relating to the administration of the School The above list is not exhaustive All jobs demand a good knowledge and skill in the use of Information and Communication Technologies and appointees will be expected to use new techniques and technologies as they arise. Appointees are also expected to up-date their knowledge and skills and develop and use new skills or amended systems. Confidentiality: The appointee is expected to maintain and treat all matters relating to office/school/centre business, and their work in the office/school/centre as a Clerical Officer, as strictly confidential. Any breach of this requirement will be treated as a serious matter of misconduct. Probation: The appointee will be on probation for a period of 12 months. At the expiration of the probationary period, the appointment may be confirmed, continued on probation for a further period or terminated, as KWETB may determine. Eligibility to apply: Citizenship Requirement Candidates should note that eligibility to compete for posts is open to citizens of the European Economic Area (EEA) or to non-EEA nationals with a valid work permit. The EEA consists of the Member States of the European Union along with Iceland, Liechtenstein and Norway. Swiss citizens under EU agreements may also apply. Health & Character Those under consideration for the position will be required to complete a health declaration and a Garda Vetting form. References will be sought. Competences The person appointed to the above post will be required to show evidence of the following competences: Team Work • Shows respect for colleagues and co-workers • Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate • Offers own ideas and perspectives • Understands own role in the team, making every effort to play his/her part Information Management / Processing • Approaches and delivers all work in a thorough and organised manner • Follows procedures and protocols, understanding their value and the rationale behind them • Keeps high quality records that are easy for others to understand • Draws appropriate conclusions from information • Suggests new ways of doing things better and more efficiently • Is comfortable working with different types of information. Delivery of Results • Takes responsibility for work and sees it through to the appropriate nextlevel • Completes work in a timely manner • Adapts quickly to new ways of doing things • Checks all work thoroughly to ensure it is completed to a high standard. Writes using correct grammar and spelling and draws reasonable conclusions from written instructions • Identifies and demonstrates initiative and flexibility in ensuring work is delivered and appreciates the urgency and importance of different tasks • Is self-reliant and uses judgment on when to ask manager or colleagues for guidance Customer Service and Communication Skills • Actively listens to others and tries to understand their perspectives/ requirements/ needs • Understands the steps or processes that customers must go through andcan clearly explain these • Is respectful, courteous and professional, remaining composed, even in challenging circumstances • Can be firm when necessary and communicate with confidence and authority • Communicates clearly and fluently when speaking and in writing Specialist Knowledge, Expertise and Self Development • Develops and maintains the skills and expertise required to perform inthe role effectively, e.g. using relevant technologies, IT systems, spreadsheets, Microsoft Office • Clearly understands the role, objectives and targets and how they fit into the work of Training Services. • Is committed to self-development and continuously seeks to improve personal performance Drive and Commitment to Public Service Values • Consistently strives to perform at a high level and deliver a quality service • Serves the Government and people of Ireland • Is thorough and conscientious, even if work is routine • Is enthusiastic and resilient, persevering in the face of challenges andsetbacks • Is personally honest and trustworthy • At all times, acts with integrity
Customer Service Executive
JOB PURPOSE The Customer Account Executive is responsible for the management of assigned customer accounts and makes decisions regards managing these accounts cost-effectively and efficiently, that not only affects customers but also includes the site operations. This requires developing relationships with customers, evaluating customer needs and formulating plans to manage the customer’s order experience. KEY ACCOUNTABILITIES The primary duties of the Customer Account Executive position are: Monday- Friday Onsite Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Staff Officer
Overall role and context: The role is focused on: • supporting the examination lifecycle processes of students with particular responsibility for exams and awards processes • working closely with the Academic Administration and Student Affairs Manager in organising Conferring ceremonies for Carlow, Wicklow and Wexford Campuses • reviewing data in the system in order to ensure efficiency of processes and outputs in the Examinations area • working with stakeholders to ensure streamlined, common practices in the Examinations area that deliver an optimal experience for both staff and students Principal duties and responsibilities: • Assist the Exams team and the senior grade in the Exams office on all operational matters relevant to examinations at busy times • Update student accounts in Banner with relevant data in respect of repeat exam entries, deferrals and fees associated with this data • Assist in running exams processes and prioritise creation of Broadsheets in advance of exam boards for all Faculties • Ensure the integrity of all broadsheets so results can be officially ratified by Academic Council, liasing with the Registrars Office and all Faculty Offices • Work closely with the Head of Academic Administration and Student Affairs in relation to awards and conferring ceremonies for Carlow, Wicklow and Wexford Campuses. Liaise with all relevant University departments and colleagues in Waterford Campus in order to ensure smooth planning, organising and running of ceremonies across all campuses • Liaise with external companies for Conferring, including printers, caterers, gowning, photography etc. Sharing ceremony schedule and graduate numbers to ensure enough supplies available on the day, sourcing quotes and completing requistions, reviewing website information to ensure correct information is published, while adhering to strict GDPR and confidentiality regulations • Prioritise creation and replacement of parchments for graduates, and special purpose awards throughout the academic year for all Faculties • Updating student records in Banner after parchments are produced for full time and part time students in preparation for conferring • Work with Student Information Systems and other departments to ensure integrity of data on Banner for all graduates of each academic year • Support integration of Lifelong Learning and full time processes where relevant • Carry out any other duties as designated by Head of Academic Administration and Student Affairs Person specification – Qualifications, Knowledge, Experience & Skills: Qualifications • have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise • have a relevant Honours degree Experience, skills and knowledge • Knowledge and understanding of the Banner Student Records System • Experience of gathering, analysing and summarising information from a variety of sources to inform decision-making • Skilled in Microsoft office and other software packages that may be used for gathering, collating and reporting on data • Ability to organise workload and prioritise appropriately to meet deadlines with limited supervision • Ability to develop effective working relationships with staff from a broad range of disciplines both academic and professional services • Experience of working in a Higher Education environment • Previous Higher Education Examinations experience Personal Attributes • Highly organised with the ability to manage multiple priorities • Ability to work with a high degree of initiative, prioritising and planning workload to deliver to targets • Strong analytical problem-solving skills, able to recommend practical and workable solutions • Able to interrogate and interpret data sets to provide insights, draw conclusions and make recommendations • Excellent interpersonal skills, which enable effective engagement and collaboration with colleagues and stakeholders • Able to communicate clearly and effectively verbally and in writing with stakeholders at all levels • Ability to handle sensitive and confidential information appropriately Hours of Work: The appointee will be required to work 35 hours per week together with such additional hours as may be required from time to time for the proper discharge of their duties. Salary: Staff Officer Grade V Salary Scale: €50,207 - €60,050 Annual Leave: 25 days. Annual Leave will be in accordance with arrangements authorised by the Minister for Further and Higher Education, Research, Innovation and Science from time to time
Associate
Who are we looking for? We are looking for a Regulatory Reporting Associate to join our growing Regulatory Reporting team. This role is for someone who is highly organized and numerate, looking to gain exposure in a multi-jurisdictional regulatory reporting role. What are the minimum requirements you need for the role?
CS&S Administrator
Duties of the Role include: • Administration support & sales/purchase order processing to all company sales divisions. • Check incoming customers’ orders against sales quotation and ESI policies • Expediting of customer Purchase & Sales orders, with related supply chains. • Running & management of regular internal and customer service related reports as required. • Logging of Documentation requirements with doc’s department as required. • Maintain accurate and detailed records/files on customer job files. • On occasion, to cover incoming phone calls as required. • Responsibility for awareness and action of related personal, department & company Procedures/KPI’s. • Need to meet deadlines and work towards set Team and departmental targets. • Adherence to companies ISO 9000 Quality, and Health & Safety procedures. • Build relationships working in partnership with all divisions & departments within ESI and other cross functional teams Ideally the candidate would possess the following skills/experience: • Excellent IT skills, including experience with MS Excel, MS Word, PowerPoint and ERP systems. • High attention to detail and presentation, with technical speed and accuracy. • Strong Interpersonal & communication skills • Committed to Customer Satisfaction and continuous process improvement • Be capable of working consistently both as part of a team and on own initiative • Priorities to a high level of quality. Set Priorities on a daily basis for all activities in the department • Service orientated - has a natural interest in helping customers • Reliable and committed with ability to work in a busy customer focused environment.
Procurement Administrator
Job Description At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centres worldwide. We are looking for an Administrator to join the Ireland Procurement department based in Burnfoot, Co Donegal. RESPONSIBILITIES
Customer Engagement Advisor
The Opportunity: Customer Engagement Advisor- Contact Centre, Kilkenny/Hybrid Are you passionate about exceptional sales & customer service, driven to excel, and eager to create outstanding customer experiences? If you thrive in a fast-paced, dynamic environment that prioritizes continuous learning and development, this opportunity may be perfect for you.We are actively looking for candidates to fill several positions within our Consumer Sales and Customer Care teams.In this role, you will start by managing inbound calls from our valued customers, providing expert guidance and support for their private health insurance inquiries across a diverse range of products. Following a successful onboarding phase, you'll unlock various growth opportunities, allowing you to expand your expertise across different communication channels, including Sales, Email, and Chat.While you’ll begin with a fully in-office training program, you will soon transition to a flexible work model that includes both remote and on-site options. Don't miss your chance to join our team! Benefits Vhi is an equal opportunities employer. This is a CF4 & CF5 role in line with central bank requirements.
