Service Administrator

Position Purpose:

To provide a high level professional administrative support to the transport and site operations in relation to Steriworks system maintenance.

The Service Administrator will have responsibility for the maintenance and development of the Steriworks system, including hazardous waste note monitoring, data entry, account reconciliation, customer liaison and management reporting. In addition, the position will include general administrative duties such as answering phones, filing, support for team members and other duties as assigned.

Update and maintain daily data entry forms – including, but not limited to, KPI’s, Route Logs, EA Quarterly Returns.

Checking and balancing of driver paperwork– consignment notes & route sheets – to ensure information is correct for billing purposes, make any necessary amendments and inform customers where appropriate.

Checking and balancing of 3rd party customer’s consignment notes, to ensure information is correct for billing purposes, make any necessary amendments and inform customers where appropriate.

Month end account reconciliation – Ensuring all routes and paperwork has been checked & balanced. Unbilled container report has been investigated and cleared.

Printing and issuing all relevant paperwork required for drivers to carry out daily routes.

Printing additional Steriwork tags or paperwork required by customers and waste acceptance.

Update and maintain administrative functions of the Steriworks system.

Responding to Salesforce cases, by investigation or inquiry, forwarding on to relevant person / department, obtaining and providing any requested documentation.

Customer service (external) – Responding to customer enquiries be phone, fax, email, letter in a timely fashion. Actioning any customer requests and / or forwarding on to the relevant person / department. Informing customers of any changes, when appropriate i.e. service cancelations, bank holiday collections etc.

Customer service (internal) – Liaising with other sites, departments and account managers to provide information regarding customers and accounts when requested or required.

Send HWCN off to Cleardata for scanning on a monthly basis, search and obtain copies of the notes when requested.

Order and receipt stock as required using the ordering system, Proactis, and liaise with suppliers to ensure timely delivery.

Excellent organisation skills and attention to detail.

Good communicator with both team members and customers.

Good administrative skills, i.e. typing, coordination of systems.

Ability to work without supervision.

Ability to manage time and complete multi tasks in line with timescales.

Good knowledge of information technology especially Microsoft Office (Word, Excel, Access) and Steripoint.

Self-motivated, reliable and enthusiastic.

A team player, well able to work effectively under pressure and who is looking for a challenge.

Integrity

Accountability

Customer First

Continuous Improvement

Stericycle offers you:

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fund
• Stericycle University – Our online library of self-development & learning
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)
• Flu voucher
• Eye Test voucher
• And more…