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Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) · Committed to and enjoys working in a sales environment Desired · Excellent knowledge of all retail finance product, processes and procedures · Significant experience in financial services Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: CF3 & CF4 The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB.
Senior Technology Consultant, Employee Experience
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Senior Technology Consultant, Employee Experince Why We Have This Role The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our clients’ goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements. How You’ll Find Success You will know you are doing a great job when you: The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
Bright Sparks, Camp Team
W5 BRIGHT SPARKS SUMMER CAMP TEAM SITE: OTC – Business Unit based in W5 LOCATION: Queen’s Quay, Belfast, BT3 9QQ RESPONSIBLE TO: Learning and Engagement Lead TERMS: Circa 37.5 hours per week for the following periods: • Monday 7th – Friday 11th July 2025 • Monday 21st – Friday 25th July 2025 • Monday 28th – Friday 1st August 2025 • Monday 4th – Friday 8th August 2025 • Monday 11th – Friday 15th August 2025 • Monday 18th – Friday 22nd August 2025 In addition to the scheduled dates, two additional days of training will be required prior to the camp dates. These will be scheduled with the appointed candidates at a suitable time. BACKGROUND AND PURPOSE OF THE JOB: W5’s Learning and Engagement Team is looking for enthusiastic Summer Camp Team Members to help deliver the W5 Bright Sparks summer camp for children between the ages of 8 and 11 years old. Bright Sparks is a popular week-long camp that’s specially designed to bring out the budding scientist in everyone! This year’s camps will be running in July and August (dates above) and each day will be jam-packed with STEM-related activities including workshops, shows, floor visits, build-it challenges, animation and more. Your role will be to work closely with the W5 Learning and Engagement team to support the provision of a wide range of activities as well as providing pastoral support to children attending the week-long camp. PLEASE SEE FULL JOB DESCRIPTION ATTACHED FOR FURTHER DETAILS AND CRITERIA REQUIRED PLEASE NOTE INTEVIEWS FOR THESE POSITIONS WILL BE HELD ON TUESDAY 27TH MAY 2025
Nursery Assistant
Pre-School Practitioner- Full-time Permanent Our award winning nursery, Greendale, is seeking a dedicated and enthusiastic Pre-School Practitioner to join their team! This is a full-time position, working 36 hours per week over 4 days between 7am and 6pm, according to a weekly rota. As a Pre-School Practitioner, you will have an essential role in delivering our PEAG Programme in line with the NI Pre-School Curriculum. Responsibilities: * Must be aged 18 or older at point of application
Team Lead
To assist and support Service Managers with the effective management and the delivery of the Bryson Care Domiciliary Care service in accordance with agreed aims and objectives, best practice principles and statutory and regulatory requirements. Job Opportunity - Derry Team Lead – Domiciliary Care (Ref: W/TL/D/03) Permanent 35 hours per week Monday to Friday £13.71ph plus mileage & benefits Job Purpose: Primarily Field based Derry areas as required and Glendermott road Derry when office based. Arrange initial visits to service user homes and completion of Service User Agreements along with the completion of risk assessments for and with service users Application: For more information, please contact the Human Resources Department Tel: (028) 7132 1989 or email: recruit@brysongroup.org Application packs are downloadable from https://bryson.getgotjobs.co.uk/home Closing date for receipt of completed applications is 29th April 2025 at 4pm. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Dispensary Assistant
Job summary ROLE You will assist the Pharmacist in delivering a comprehensive dispensing service to patients to meet their individual needs. You will be involved in the assembly of a range of Monitored Dosage Systems and the supply of a wide range of Pharmacy products. Essential Criteria GCSE (or equivalent qualification) Maths and English – Grades A-C Applicants should be able to demonstrate numeracy and accuracy skills required for a retail pharmacy environment. Eligible to work in the UK ( Proof Requested). Desirable Criteria Previous experience in a similar role in a retail pharmacy environment. NVQ Certificate in Pharmacy Service Skills Hours Permanent 16 hours per week, Thursday and Friday, 8.45am to 5.45pm Previous unsuccessful applicants within the last 2 months need not apply. Flexibility is required
Casual Sales Assistant
ROLE To work as a team and support the Pharmacist/Store Manager in ensuring the store is run efficiently on a day-to-day basis. Patient / Customer satisfaction must be at the forefront of your concern, every patient / customer is to be treated as an individual and provided with high quality service in terms of courtesy, kindness, interest and efficiency. QUALIFICATION AND EXPERIENCE Essential Criteria Hours Casual Hour Contract Locations : MediCare Pharmacy, West Belfast Area Previous unsuccessful applicants within the last 2 months need not apply.
Learning And Development Officer
YOUR CORE BENEFITS About the Company: The Kingsbridge Healthcare Group was founded in 2004 by Medical Directors, Dr Suresh Tharma and Mr Ashok Songra. Their vision was to create world class healthcare by putting patients at the forefront of everything they did, this was to become the company’s mission. From the original premises at 352 Lisburn Road (where the name 3fivetwo Healthcare was taken), the Company has expanded and has since undergone a rebrand. The 3fivetwo Group is now known as the Kingsbridge Healthcare Group and consists of the following: Kingsbridge Private Hospital Group (Belfast, Sligo, North West) Kingsbridge Diagnostic and Treatment Centre - Kings Hall. Kingsbridge Training Academy Kingsbridge Opticians and Hearing Care 3fivetwo Healthcare Our partner companies consist of H3 Health Insurance and Cransford Insurance. At Kingsbridge Healthcare Group, we are on the lookout for talented, innovative and ambitious individuals to join our team. Our people are at the core of everything we do and are all equally committed into achieving the Company’s mission of becoming a world-class provider of healthcare solutions. Our aim is to be the preferred choice for both patients and healthcare professionals
Cleaning Operative
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company, which can offer unrivalled opportunities for career progression, then we have a role for you! Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Cleaning Operative to join our team based at NI Water, Portstewart This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
Care Assistant
Care Assistant – Ref: 25-119-CA-TL-WEB Job Role Care Assistant Location Twisel Lodge, 19A Church Ave, Holywood, BT18 9BJ Salary £12.21 per hour Hours Nights - 24 hours per week – 2 x 12 hour shifts Days - 36 hours per week – 3 x 12 hour shifts Flexibility is required to work within the rota system in order to meet the needs of the residents, the service and statutory regulation and availability to work evenings and weekends as required. If you are passionate about making a difference to the lives of others and caring for people who have a learning disability and associated complex needs we would love to meet you! We are currently offering a Welcome Bonus totalling £500: The bonus will be £250 on successful completion of 6 months’ service and a further £250 on the first anniversary totalling £500 The Service Twisel Lodge in Holywood Co. Down, is a residential home, registered with RQIA to provide services for 8 adults who have Learning Disabilities and associated complex needs. For most of our residents Twisel Lodge is their home however as part of the eight-person service, we also provide a ‘respite’ facility through which adults with learning disabilities can come and stay with us for a break. This service provides an opportunity for the main carers to get a break from caring duties and enables them to refresh and to be able to continue their caring role. The Role As part of the caring team, you will help create and maintain a caring and safe environment where the personal care and social needs of the residents are fulfilled. Benefits Please note – At present The Cedar Foundation does not offer sponsorship Essential Criteria A minimum of 6 months caring experience (paid employment or personal caring responsibilities). Effective verbal and written communication to include numeracy skills. Interest in working with people in a care environment. Awareness of the needs of people with learning and physical disabilities. Apply Online: https://cedar-foundation.getgotjobs.co.uk/home Closing Date: 28th April 2025 @ 10am THE CEDAR FOUNDATION IS AN EQUAL OPPORTUNITIES EMPLOYER
