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Abtran

4th Floor Wallace house, Maritana Gate, Canada Street, Waterford X91 PP2RSalary: €13.50 per hour / €26,325 paStart date - 6th Janary 2025Employee Benefits include:<ul><li>Hybrid working options available</li><li>Premium office location with great travel links</li><li>Inclusive and fun culture</li><li>Leap Card Tax Saver</li><li>Excellent training provided through Abtran's Academy Programme -All training provided is fully paid</li><li>Premium Pay on Weekends and Bank Holidays</li><li>Wellbeing programme focused on our people's health and wellness</li><li>Health Insurance Discount Programme</li><li>Employee Assistance Programme</li><li>Pension Scheme &amp; Life Cover</li></ul>How you will spend your day:<ul><li>Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.</li><li>Using your product knowledge to solve problems for customers</li><li>Keeping yourself up to date with business and product information</li><li>Use of the systems and tools available to effectively handle customer’s queries</li><li>Strive to achieve and maintain service level statistics</li><li>Maintain a high level of first call resolution and quality assurance</li><li>Contribute to overall team performance within your specialised department</li><li>Adhering strictly to data protection and confidentiality laws</li><li>Ad hoc duties as required</li></ul>Our ideal candidate:<ul><li>Previous Customer Service experience is a bonus but not essential</li><li>Passion for providing exceptional service to clients</li><li>Excellent verbal and written communication skills</li><li>Fluency in written &amp; spoken English is essential for this role</li><li>A high level of accuracy and attention to detail</li><li>Strong computer skills are essential</li><li>Proven ability to deal with problems and solve them effectively</li><li>Ability to work well either individually or as part of a team</li><li>Ability to handle confidential information</li><li>Strong attendance, performance and adherence to policies are essential for this role</li><li>Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.</li></ul>Apply today if you would like to work in a fun and dynamic team within a positive and supportive environment that promotes a work-life balance. This could be the start of a promising and rewarding career with plenty of opportunities for career progression.*You must have authorisation to work in Ireland

Jobs in Waterford

Jobs in Waterford

Customer Service Advisor