/latest-Hybrid-jobs-in-Sligo

Abtran

Customer AdvisorAre you seeking a role with a dynamic company, in a busy contact centre environment ?Do you want the flexibility of our hybrid working option?Abtran is currently recruiting full-time, permanent Customer Service Advisors for our Sligo office. We’re looking for motivated, customer-focused individuals to join our team.As a Customer Advisor, you’ll be the first point of contact, offering support for a leading brand and delivering an exceptional customer experience.This hybrid position includes onsite training at our Sligo office, followed by a 50:50 split between working from home and in the office.Our Sligo office address is: Abtran Office 2, Fort Gary, Finisklin, SligoSalary: €12.70 per hour / €24,765 paEmployee Benefits include:<ul><li>Hybrid working options available</li><li>Premium office location with great travel links</li><li>Inclusive and fun culture</li><li>Leap Card Tax Saver</li><li>Free Car Parking</li><li>Excellent training provided through Abtran's Academy Programme -All training provided is fully paid</li><li>Premium Pay on Weekends and Bank Holidays</li><li>Wellbeing programme focused on our people's health and wellness</li><li>Health Insurance Discount Programme</li><li>Employee Assistance Programme</li><li>Pension Scheme &amp; Life Cover</li></ul>How you will spend your day:<ul><li>Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.</li><li>Using your product knowledge to solve problems for customers</li><li>Keeping yourself up to date with business and product information</li><li>Use of the systems and tools available to effectively handle customer’s queries</li><li>Strive to achieve and maintain service level statistics</li><li>Maintain a high level of first call resolution and quality assurance</li><li>Contribute to overall team performance within your specialised department</li><li>Adhering strictly to data protection and confidentiality laws</li><li>Ad hoc duties as required</li></ul>Our ideal candidate:<ul><li>Previous Customer Service experience is a bonus but not essential</li><li>Passion for providing exceptional service to clients</li><li>Excellent verbal and written communication skills</li><li>Fluency in written &amp; spoken English is essential for this role</li><li>A high level of accuracy and attention to detail</li><li>Strong computer skills are essential</li><li>Proven ability to deal with problems and solve them effectively</li><li>Ability to work well either individually or as part of a team</li><li>Ability to handle confidential information</li><li>Strong attendance, performance and adherence to policies are essential for this role</li><li>Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.</li></ul>

Jobs in Sligo

Jobs in Sligo

Customer Service Advisor