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Sort by: relevance | dateUK Deposits Desk Team
UK Deposits desk team. Apply now » Date: 10 Apr 2025 Location: Belfast, GB, GB Company: Allied Irish Bank Location/Office Policy: Hybrid role based in Belfast Summary of role: In the UK the Deposits business manages approximately £7billion in deposits. UK Deposits is a dynamic team driving the UK Deposits strategy within UK. In this position, you will need to use your strong analytical skills to collate and analyse data to create and monitor customer pipeline as well as manage customers directly through their reinvestment and new deposit activities. We are looking for a talented, energetic and motivated individual who can work at pace to join our team. The role holder will help achieve the UK Deposits plan and will be a subject matter expert delivering a professional and customer centric approach. The role holder will be expected to be a key driver with internal stakeholders identifying and generating deposit business. You will be expected to travel to meet with existing and new to bank customers and office based in Belfast as key support to the Deposit Desk when managing the reinvestment deposits book. This is a key role which will report to the Head of UK Deposit Desk. You must have access to a car. Key accountabilities: In conjunction with Head of UK Deposit Desk implement our strategy for UK Deposits. Extract and analyse data, extracting key reporting metrics and understanding trends, identify a strong and ongoing pipeline of potential deposit customers. Act as subject matter expert and liaison for CSCM and the NI retail branch network with respect to deposit products/services, delivering a reputation for excellence and professionalism in interaction with new and existing customers. Support process improvement, championing increased automation, challenging and reviewing the current ways of working with respect to the E2E UK deposit customer journeys, experiences and outcomes. What you Will Bring; Proven ability to consistently deliver results under challenging and changing circumstances. Evidence of excellent customer relationship skills across both personal and business customers. Ability to engage with customers and represent AIB with knowledge and expertise across all bank products. Experience in driving process improvement, successfully implementing and embedding change demonstrating regular engagement with key stakeholders. Excellent communication skills, both written and verbal, together with an ability to interact and influence across different levels of the organisation. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role , Tim at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : 24th of April 2025 Job Segment: Recruiting, Bank, Banking, Business Process, Human Resources, Finance, Management Apply now »
General Operatives
The Office of Public Works (OPW) invites applications for positions in the grade of General Operative Band 2 (Rural)/ 360° Excavator Driver in the OPW’s West Region Arterial Drainage Maintenance and Construction Services Division. The OPW is responsible for the maintenance of arterial drainage schemes completed under the 1945 Arterial Drainage Act, the construction and maintenance of flood defence schemes under the 1995 (Amendment) Act and under Planning and Development Legislation (Local Authority led schemes). The West Region Division also provides professional advice on the advancement of flood defence schemes and related matters. Schemes construction by the West Region division are carried out using the “Direct managed Works Model” consisting of a large direct labour workforce, supplemented as necessary by private section suppliers and sub-contractors. This is an Open OPW recruitment competition to which applicants with the minimum eligibility requirements may apply. Persons who wish to be considered for appointment to the General Operative Band 2 (Rural)/ 360° Excavator Driver Arterial Drainage Maintenance and Construction Services Division, and who meet the essential eligibility requirements, should submit a completed and signed application form. The selection process may include a short-listing process, based on the information supplied on the application form, which will determine those to be invited to competitive interview. The General Operative Band 2 (Rural)/ 360° Excavator Driver position is a Non-Established State Industrial post based on a 39-hour week, (Monday to Friday) and is subject to a seven-month probation period which may be extended to ten months under certain circumstances. Continuation in employment in the position, following the end of the Probation Period, will be dependent upon the appointee fully meeting the requirements for the position during the Probation Period. The actual hours of attendance are determined by local management requirements. The competitive interview process, will be used by OPW to select the candidate that is deemed suitable for appointment to fill the position and a reserve panel, effective for a limited period, may be formed and may be used to fill certain sanctioned seasonal, fixed term or permanent positions, that may arise in West Region Drainage Maintenance and Construction Services Division. Placement on panel(s) does not guarantee nor imply that an offer of employment will be made to those placed on same. In the event that an offer of an appointment is made, it will be made in the order of merit of those on the relevant panel regardless of the length of contract period offered and the specific area(s) in which the position would be based. Appointments to approved positions of employment are made as and when considered appropriate by OPW management and will be subject to the candidate meeting requirements of the role and achieving the required standard on a practical driving assessment. In the event that the candidate does not satisfactorily meet the OPW’s requirements with regard to health, references and Garda vetting, the candidate will receive no further consideration under the competition and will not proceed to appointment. Existing Internal/Open panels take precedence for appointment over any panels established under this competition. Separate panels for the Headford Depot area, the Ballina Depot area and the Lifford Depot area will be formed in the order of merit on each panel as determined by the Interview Board. General Operative Band 2 (Rural)//360° Excavator Driver - Arterial Drainage Maintenance & Construction Service positions (1) Counties Galway, Mayo, Roscommon and any works managed by the Headford Depot Area A. Arterial Drainage Maintenance B. Construction Services Division (2) Counties Mayo, Roscommon, Leitrim, Sligo and any works managed by the Ballina Depot Area. C. Arterial Drainage Maintenance D. Construction Services Division (3) Counties Donegal, Leitrim and any works managed by the Lifford Depot Area. E. Arterial Drainage Maintenance F. Construction Services Division The following process will apply in relation to offers: Candidates may indicate preferences for positions in either Arterial Drainage Maintenance or in Construction Services, however, the following process will apply in relation to offers. Candidates may refuse any offers of Seasonal, Fixed Term or Permanent positions for A,C or E in Arterial Drainage Maintenance or B,D or F in Construction Services only once and one form of contract, whether Seasonal, Fixed Term or Permanent only once each. If a candidate refuses any of the above options, no further offer will be made for that specific form of contract in a specific location within either Arterial Drainage Maintenance or Construction Services. Candidate will however remain on other panels for which they have indicated a preference for the duration of the panel(s). All offers are made in order of merit on reserve panels following a competitive interview process. For example: Candidate Z indicates a preference for Arterial Drainage Maintenance in Locations (1) Headford Depot and (2) Ballina Depot and Construction Services in Location (1) Headford Depot. Candidate Z is offered a Seasonal post in (A) Arterial Drainage Maintenance in geographic location covered by the Headford Depot. Candidate Z refuses this post, so he/she will no longer be offered a Seasonal post in (A) Arterial Drainage Maintenance in geographic location covered by the Headford depot. However, Candidate Z will remain on panel to be offered a Fixed Term or Permanent post in (A) Arterial Drainage Maintenance in geographic location covered by the Headford Depot and either a Seasonal, Fixed term or Permanent post in (C) Arterial Drainage Maintenance in geographic location covered by the Ballina Depot and either seasonal, fixed term or permanent in Construction Services in geographic location covered by the Headford Depot. If Candidate Z turns down each job offer in turn, he/she will slowly reduce their options and eventually not be offered Arterial Drainage Maintenance or Construction Service contracts of Seasonal, Fixed Term or Permanent, based in either any of the selected geographic locations. Essential Eligibility Criteria: (at the closing date) This job description is intended as a general guide to the range of duties and it is neither definitive nor restrictive. Citizenship Requirements Eligible candidates must be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who has a stamp 41 or a Stamp 5 visa; 1 Please note that a 50 TEU visa, which is a replacement for Stamp 4EUFAM after Brexit, is acceptable as a Stamp 4 equivalent. To qualify candidates must be eligible by the date of any job offer. Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure and Reform letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure and Reform and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement will not be eligible for re-employment in the Public Service by any Public Service body (as defined by the Financial Emergency Measures in the Public Interest Acts 2009 – 2011) for a period of 2 years from termination of the employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Incentivised Scheme for Early Retirement (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees under that Scheme, are not eligible to apply for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. Pay €699.48 - €853.01 per week
Sales Assistant
Bestseller Retail Ireland Limited are currently seeking a fully flexible retail sales assistant to join our team in our VILA store in Carlow. We are looking for a motivated and enthusiastic individual to join the team. This position will require the successful candidate to be flexible for week & weekend work. Job description:
Adult Education Officer
Key Duties and Responsibilities The role of the Adult Education Officer is to assist the Chief Executive and the Director of Further Education and Training (FET) in the leadership and management of FET provision in the organisation, ensuring the coordination and monitoring of activities within Tipperary ETB. The specific duties will include the management of a team in the planning, development, delivery and evaluation of the Further Education and Training Services specific areas of responsibility will include, but are not limited to, the following: Working closely with fellow members of the FET Senior Management Team: Terms and Conditions for an Adult Education Officer in the ETB Sector Salary Applicants should note that the starting salary will be at the minimum of the appropriate pay-scale and will not be subject to negotiation. Previous public sector experience in the same grade may be eligible for incremental credit. This will be determined upon appointment. Current Salary Scale €62,329 - €97,038 in line with Circular Letter 0017/2025 Annual Leave An Adult Education Officer will be entitled to 35 days annual leave, excluding public holidays. Working Arrangements An Adult Education Officer works for 35 hours per week. Important notice regarding salary As per Sectoral guidelines, new appointees who are entering this grade for the first time will start at the minimum point of the scale. Incremental credit may only apply, if, immediately prior to appointment, the appointee is already a serving member of another relevant public sector education or training or community services. The rate of remuneration may be adjusted from time to time in line with Government pay policy. Starting Salary is not subject to negotiation. Place of Work Place of work will initially be based in Tipperary FET College, Tyone, Nenagh or Tipperary FET College, Western Road, Clonmel - to be confirmed on appointment. This is subject to change in line with the requirements of the service. Sick Leave Sick leave will be in accordance with established procedures and conditions for Tipperary ETB staff. Travel and Subsistence Allowances in respect of travelling and subsistence will be payable in respect of approved journeys. Offers of employment Offers of employment are subject to reference checks and pre-employment health assessment. Citizenship Requiremen t Eligible candidates must be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or (e) A person awarded international protection under the International Protection Act 2015, or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. To qualify candidates must be eligible by the date of any job offer. Garda Vettin g Tipperary ETB is registered with the National Vetting Unit (NVU). As part of the Board’s recruitment and selection process, offers of employment to all posts may be subject to NVU disclosure. Reference s Tipperary ETB reserves the right to seek both written and verbal references from current and previous employers, educational institutions or any other organisations with which the candidate has been associated. Tipperary ETB also reserves the right to determine the merit, appropriateness and relevance of such references and referees. Please note that candidates are requested not to submit references with their application form. Pre-Employment Health Assessmen t A candidate for, any person holding, the office must be fully competent and capable of undertaking the duties attached to the office and in a state of health such as would indicate a reasonable prospect of the ability to render regular and efficient service. Candidates will be required to undergo a pre-employment Health Assessment which will be reviewed by the ETB's Occupational Health Service. An offer of employment is subject to satisfactory pre-employment health assessment. Probatio n Where a person is appointed to the position of Adult Education Officer with Tipperary ETB the first twelve months of their contract will be regarded as the probationary period. The appointment will be confirmed subject to satisfactory performance of the duties of the post. Superannuatio n and Retirement Superannuation The successful candidate will be offered the appropriate superannuation terms and conditions as prevailing in the Civil/Public Service at the time of being offered an appointment. In general, an appointee who has never worked in the Public Service will be offered appointment based on membership of the Single Public Service Pension Scheme (“Single Scheme”). Full details of the Scheme are available on https://singlepensionscheme.gov.ie Where the appointee has worked in a pensionable (non-Single Scheme terms) public service job in the 26 weeks prior to appointment or is currently on a career break or special leave with/without pay different terms may apply. The pension entitlement of such appointees will be established in the context of their public service employment history. The maximum retirement age for a member of the single public service pension scheme as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years.
Safety & Security Manager
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 7 JOB PURPOSE: To take the day-to-day lead role in advising and guiding the Housing Executive in the prevention of and response to abusive behaviours towards staff, working in partnership with key stakeholders. REQUIREMENTS: 1. A) Possess a degree or equivalent level qualification (Level 6*). or B) Can demonstrate at least 5 years’ relevant experience and can demonstrate evidence of equivalent continuing professional development of experiential learning. *Refer to Qualifications Framework for equivalencies. It will be the responsibility of the applicant to demonstrate equivalency APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Energy Advisor
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 4 JOB PURPOSE: The Energy Advisor will provide a telephone and outreach service engaging with customers, to enable, empower and inform them on energy efficiency. To give customers impartial advice and information on energy efficiency e.g. home water heating and consumption, renewable energy and low carbon transportation options. The role will involve either working as part of the Customer Service function, managing all customer energy query types in line with Service Level Agreements and Key Performance Indicators, or in the Outreach Service, providing advice by attending events, or giving presentations in schools and in at community advice sessions. REQUIREMENTS: 1. Either A) Possess a minimum of a BTEC Higher or equivalent (Level 4*) of qualification OR B) Can demonstrate at least two years relevant customer service experience with evidence of training / learning in energy advice matters. (Please include dates) *Refer to Qualifications Framework for equivalencies APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Customer Services Unit Advisor
Key Responsibilities This will include the delivery of a range of services including, but not limited to: 1. Responding in a timely and professional manner to customer contact using a range of communication methods. 2. Recording repairs for customers from various means of contact e.g. phone, counter and web reporting. 3. Communicating with customers to understand their query and accurately recording the priority of a wide range of maintenance and heating repairs. 4. Liaising with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, Housing Executive tenants). 5. Using a wide range of computer packages to record, manage and retrieve information, for example IT systems to accurately record repairs. 6. Implementing/advising on policies and procedures including response maintenance and other business areas where required. 7. Take an active and positive role within the team, working together to meet business objectives. 8. Monitoring and escalating maintenance performance issues to CSU Supervisor and CSU Manager where appropriate. 9. Recording grounds maintenance repairs and booking appointments for grounds maintenance inspections. 10. Arranging gas and other required Health and Safety checks by appointment. 11. Carrying out customer surveys when requested. In addition to the main duties detailed above, the post holder may also be expected to carry out other specific duties relevant to the Customer Services Unit in which they successfully obtain a post. Examples of such duties may include but are not limited to: 12. Providing support to the public counter when required. 13. Providing administrative support to Income Collection Units as required. 14. Attending business meetings to support CSU management as necessary. 15. Triaging homeless applicants, accurately recording information and passing this to the appropriate staff member. 16. Providing support to the telephony unit as required. General 17. To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion, while ensuring timely escalation to the senior management, when required. 18. To ensure continued and effective working relationships with key internal and external stakeholders. 19. To promote continuous service improvement by working with customers and other Agencies to improve service delivery. 20. To represent the CSU team as required and provide support and cover for the other team members as and when required. 21. To undertake the duties of the role in such a way as to enhance and protect the reputation and public profile of NIHE. 22. To adhere to the core values and Code of Conduct for Housing Executive employees and comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance. 23. To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post. 24. To participate and/or facilitate working groups, committees and other internal forums as required. 25. To undertake any duties deemed appropriate to the achievement of the purpose and function of the post in order to ensure team resilience and meet organisational need. 26. To promote, uphold and implement all NIHE policies, plans and procedures, ensuring policy requirements and timescales are adhered to. 27. To analyse and solve technical problems by investigating potential solutions working both individually and as part of a team. 28. To manage their own performance and be flexible and responsive to change. Note: This summary of responsibilities and personal duties is not intended to be exhaustive. This role will develop and change in line with strategic corporate programmes and projects. Knowledge, Skills and Experience 1. Possess five GCSEs or equivalent qualification plus at least one year’s customer service experience. Or Can demonstrate at least 2 years’ customer service experience and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training. Knowledge, Skills and Experience (continued) 2. Experience in using a range of computer packages including Word, Excel, Outlook, etc. Knowledge, Skills and Experience (continued) 3. Experience in dealing appropriately with customers in a challenging environment (to be assessed at interview) 4. Applicants must demonstrate (to be assessed at interview) • Ability to actively listen • Attention to detail and organisational skills • Knowledge of a service or product • Ability to work as part of a team • Conflict resolution skills Location* All of our employees are assigned a base location, which for this role will be the Housing Centre, 2 Adelaide Street, Belfast, BT2 8PB. The role includes regular travel throughout NI. Hours* The contractual hours are 37 hours per week and are normally Monday to Friday, 9.00 am to 5.00 pm. A flexible Working Hours Scheme is in operation with core hours of 10am-12pm and 2pm-4pm and we also seek to enable our people to work flexibly in respect to when they work*. *In line with our commitment to flexibility we are happy to discuss this with the successful candidate with options being dependent on the nature of your role. Annual Leave You will be entitled to a minimum of 23 days annual leave per year. The leave year runs from January to December, and you will also be entitled to 12 public holidays. Probation Your employment will be subject to a satisfactory completion of a probation period of 6 months during which time your progress will be monitored and feedback will be provided. You will be obliged to follow all the procedures and rules laid down by the Housing Executive. Period of Notice You may terminate your employment by giving one month’s notice in writing, terminating on the last day of a calendar month. If your employment is being terminated, the period of notice to be given will be as recommended for Local Government Officers in line with terms and conditions. Other Benefits There are many benefits of working for the Housing Executive including: • Learning and development opportunities • Flexible working and family friendly policies • Volunteering and fundraising policy • Cycle to Work Scheme • Onsite Occupational Health services which includes flu jabs and complementary Fitech health and wellbeing assessments • Inspire Workplaces – providing free, confidential counselling and support to employees 24/7 • Corporate gym membership, fitness classes and access to our inhouse gyms available at Housing Centre, Belfast and Marlborough House, Craigavon. Pre-Employment Checks Appointment is subject to; (i) A satisfactory medical declaration. (ii) Receipt of satisfactory references. References will only be sought as part of a pre-employment check prior to appointment. One reference must be a current employer or, if not currently employed, the most recent employer who would have knowledge of the successful candidate in a working environment. Candidates must be specific when providing address/contact details for referees. (iii) A satisfactory Access NI Basic Disclosure Check through a Responsible Body. Please note that a criminal conviction does not necessarily debar any applicant from obtaining employment. (iv) Providing the required documentation to satisfy the essential criteria i.e. proof of qualifications. It is important to note that if you do not provide the requested documentation you will not be able to take up post. (v) Documentation Checks for the Prevention of Illegal Working - It is your responsibility to demonstrate you are entitled to work in the United Kingdom. If you are unable to produce the relevant documents, or the documents are not satisfactory, the offer of employment may be withdrawn. You will be required to produce original documents to verify your identity, one of which must be photographic identification. Canvassing Canvassing, in any form, oral or written, directly or indirectly, in connection with this appointment shall disqualify a candidate.
Regional Investment Planning Officer
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 6 JOB PURPOSE: To assist the Regional Investment Planning Manager in ensuring that regional, area and estate-based investment programmes, plans and strategies are in place to deliver the Asset Management Strategy and 10 Year Investment Plan. REQUIREMENTS: 1. i) Possess a degree or equivalent Level 6 qualification PLUS 2 years’ relevant experience OR ii) Can demonstrate equivalent continuing professional development or experiential learning AND a minimum of 3 years’ relevant experience APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Visitor & Recreation Manager
Salary : P02 (SCP 31-34) £40,476 - £43,693 gross per annum The council may retain a list of reserve candidates arising from this recruitment campaign, for any vacancies which may arise which are the same or similar and are of an equal grade of pay. Such a reserve list will be compiled and held for a period of 12 months’. This will be for Permanent and Temporary roles. Purpose and Function of Post · To be responsible for efficient day to day operational management of designated facilities within the Development Department to ensure the highest standards of staff/customer safety, cleanliness, administration, care and excellence are maintained, in accordance with agreed safety, quality, governance and legislative requirements · To develop relationships, actively promoting customer engagement and partnership working to ensure increased participation, income and a varied timetable of activities and to implement a programme of continuous improvement to meet community need. · To develop partnership and engagement with the local community and wider users to promote facilities for mixed use for Arts, Visitor, and Community. Principal Duties 1. Manage the designated facility by implementing opportunities which will result in income growth, increased participation and the reduction of net operating costs by ensuring expenditure and income in line with the budget, ensuring accountability and good governance. 2. Assist the Strategic Manager to produce and introduce new programmes, products, promotional campaigns and allocation of resources to maximise visitor numbers, bookings and income and recommending and implementing improvement action where targets are not being reached. 3. Ensure all activities/programmes/events complement the Council’s commitment to health and well-being and maintain close liaison with the Health & Wellbeing Manager and external partners to proactively develop, support and implement a wide range of well-being initiatives with a particular emphasis increasing participation in those groups and individuals not currently availing of open spaces and recreation/visitor facilities within Council. 4. Responsible for overseeing the programming of Council activities, groups and user programmes, activities, bookings requests, events, conferencing and meetings within the facility/facilities, thus providing a balanced allocation of activity. 5. Responsible for ensuring the trails are maximised in terms of use and activity and remain to a quality standard of visitor activity. 6. To lead and deliver allocated events and promotions in conjunction with the Events Team, local community and other partners to include developing and overseeing the implementation of an event management plan. 7. To develop partnership and engagement with the local community and wider users to promote facilities for mixed use for Arts, Visitor, and Community. 8. Maintain robust performance and management information systems and analyse and interpret data to identify how the operational and financial performance of open spaces and recreation/visitor facilities and its programmes can be improved and KPI’s achieved. 9. Assist with the preparation of annual budget estimates and implement the same for services under control and ensuring robust records in place to ensure compliance. 10. In conjunction with the Strategic Manager and the marketing department, proactively promote, publicise and upsell the facility/facilities by ensuring compliance to the agreed plans and robust management of processes with all staff. 11. Assist the Strategic Manager with revenue and capital projects within the department including specifications and tendering processes under the Council procurement systems. Thereafter managing allocated specific projects in order to deliver within set timeframes and budgets. 12. Drive cultural change by leading and developing a multi-disciplinary team through effective and inspiring leadership and promote robust and consistent communication methods that are clear, effective and transparent at all levels. Service Development 13. Ensure high standards of cleanliness/hygiene/maintenance and excellence in customer services within the facility along with leading by example in the development of processes, training and instilling a proactive customer service, cleaning and good housekeeping/maintenance culture within open spaces and recreation/visitor facilities. 14. Lead, motivate, appraise and develop employees under the management of the post holder ensuring at all times that employees: · operate within the Council policies; · achieve their objectives and targets in the most efficient and effective manner in line with the performance management framework; · work in a corporate and collaborative way with other services across all departments and directorates; · purposively, efficiently and effectively work with the resources available, within the allocated time and budget; and · continuously develop within their area of responsibility 15. Ensure staffing requirements within designated open spaces and recreation/visitor facilities are maintained, monitored in accordance with standard operating procedures. Proactively ensure that all staffing requirements including rota cover and recruitment and selection are in place in a cost effective and timely manner to maintain full public service provision. 16. Responsible for managing the overall day to day safe and efficient operation of designated facility in all matters relating to health, safety and financial risk governance along with effective and efficient utilisation of all staff, buildings, plant and other resources, ensuring that all relevant statutory and Council health and safety requirements, policies, procedures, training requirements and work instructions are adhered to at all time and maintenance of up to date records to support same. 17. Ensure a proactive approach is maintained in open spaces and recreation/visitor facilities to hazard identification, maintenance issues or damage to building and equipment which could pose health and safety issues to staff or facility users and remain fit for purpose with minimal customer disruption. Ensure risk assessments, work instructions/procedures, building checks and associated records are up to date and maintained. 18. Manage and maintain the security of facilities under the management of the post holder ensuring out of hours emergency cover remains in force at all times and be able to respond to service needs. 19. The post holder will be required to fulfil the role of Duty Manager to cover the facility and at times others in the Development Department throughout the District and to deliver relevant training to staff within areas of responsibility. 20. To procure and manage a range of Contracts, Service Level Agreements and Concessions ensuring compliance with Procurement Policy. 21. Contribute to the Mid Ulster District Council’s Corporate Plan. 22. When required, assist in the execution of the Council’s Emergency and Business Continuity Plans. 23. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post. 24. Comply with MUDC Health & Safety policy and Codes of Practice and adhere to all Equal Opportunities policies and promote a positive approach to equality and diversity within the workplace. Act in accordance with the code of conduct for local government employees. Note: This job description has been written at a time of organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the post-holder will be required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description but which are commensurate with the role. Person Specification 1. Qualifications and Experience 1.1 Qualifications · Applicants must have a third level qualification 1.2 Applicants must provide specific and personal examples of having a minimum of one years experience in the following areas: · Operational & performance management of a customer focused facility. · Managing a team of staff. · Manage a substantial budget with well-established operating systems and procedures. · Development, delivery and implementation of projects/programmes. OR for Applicants who do not hold a third level qualification 1.1 Qualifications · Applicants must have a minimum 5 GCSE’s (Grades A-C) or equivalent including English Language and a numeracy based subject; AND 1.2 Experience Applicants must provide specific and personal examples of having a minimum of three years experience in the following areas · Operational & performance management of a customer focused facility. · Managing a team of staff. · Manage a substantial budget with well-established operating systems and procedures. · Development, delivery and implementation of projects/programmes. Applicants must possess a full, current driving licence which enables them to drive in Northern Ireland and a vehicle available for official business, or have access to a form of transport which enables them to meet the requirements of the post in full1. 1Please be advised that this alternative is a “reasonable adjustment” specifically for applicants with disabilities who, as a result of their disability, are unable to hold a full, current driving licence. The shortlisting panel reserves the right to enhance the shortlisting criteria 2. Competencies In accordance with the Competency Framework for Local Government2 applicants for this post must demonstrate the following competencies at Operational level: 2.1 Providing Leadership and Direction: Leadership – the ability to lead staff to achieve goals by encouraging all to contribute and by focusing on outcomes. Managing Performance – ensure that individual and departmental objectives are aligned with business plans and corporate strategy 2.2 Managing Yourself Communicating with impact – the ability to draft reports and letters and the ability to provide advisory communications with the capacity to address groups and meetings clearly, enthusiastically and effectively whilst listening to and addressing responses authoritatively. Managing your own work – the ability to plan and prioritise demanding work-loads to ensure a constant flow of work and to minimise peaks and troughs. 2.3 Working with Others Collaborating in a Political Environment – an awareness of the need to enhance and protect the image and profile of the council whilst avoiding actions that may adversely affect the council or its elected members. Influencing Outcomes –influencing and persuading skills: the ability to win the support of staff, elected members and senior management. 2.4 Moving Forward Achieving Results – taking personal responsibility for making things happen. Showing motivation and perseverance in overcoming obstacles and achieving results. Continuously Improving Services – seek to continually improve the services and processes that impact on users. 2 Further details on these competencies and their associated positive indicators can be found in the Competency Framework for Local Government at www.lgsc.org.uk.
Senior Park Ranger
The person appointed will be responsible for directing a team of Park Rangers and undertake duties and tasks ensuring all areas are open, safe, well maintained and tidy for the enjoyment of Parks and Cemeteries users. To ensure effective communication with site users, other members of the team and line management. Assist in the community development of the Service through internal and external initiatives that engage Service stakeholders. Please note: • This is a Permanent, Full-time post working 36 hours per week. • Working hours are: Friday to Monday 07:30 to 17:00 • A reserve list will be maintained for one year from which other similar posts may be filled. • All correspondence in relation to the job vacancy will be completed by email and phone. Therefore, it is important that applicants ensure a valid e-mail address and mobile number are provided and entered accurately when filling out the application form. • Applicants should ensure they check their emails including junk folders regularly. Benefits Employees have access to a wide range of benefits at Ards and North Down Borough Council. In addition to a competitive salary, the Council supports all staff in their career aspirations through learning and development opportunities. Current key benefits include: • 35 days of annual leave (including bank/public holidays), rising to 38 days after five years of service, and 41 days after 10 years of service, pro rata for hours worked. • Northern Ireland Local Government Pension Scheme (Council contributes 19% of salary). • Health benefits: Westfield Healthcare Scheme; Leisure Centre Membership; Cycle to Work Scheme. • Time Off in Lieu (TOIL). • Education / qualifications support after qualifying period • Plus much more…
