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Sort by: relevance | dateCustomer Experience Advisor, Contact Centre
Job Title: : Customer Experience Advisor - Contact Centre Vacancy ID : 094690 Vacancy Type : Permanent Post Date : 26-Mar-2025 Close Date : 09-Apr-2025 PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Digital & Direct Customer Experience Advisor, you will work collaboratively with your team and Team Lead to support the efficient delivery of business objectives and the day to day operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. PTSB are looking for ambitious and self-motivated individuals who are enthusiastic, goal orientated and have a passion for providing `best in class¿ customer service team that is shaped by and responds the to customer. The successful candidate will be operating in a fast moving enviroment which requires high levels of energy and motivation in our growing team in our Customer Contact Centre. Responsibilities: This is a permanent role based in Blackrock Dublin Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
Risk Manager
We’re AmTrust International Underwriters, an insurance business based out of our modern offices in the Temple Bar area of Dublin. As part of a Global group, we work creatively to develop bespoke insurance solutions for leading financial institutions, retailers and manufacturers both Internationally and Globally. The Dublin office has approximately 75 employees, across various functions. We are a diverse and close knit team and work together to deliver excellence in everything we do. We are extremely proud to have been awarded an Investors in Diversity Silver Award in 2025. Our results were far beyond the Industry and International standards, with over 95% of our colleagues participating in the survey, with a confidence level of 95% as an inclusive place to work We are now recruiting for a Risk Manager to join our team on permanent basis Reporting to the Chief Risk Officer, this role will be responsible for the ongoing development and production of core risk management processes and delivering key elements of the enterprise risk management framework including the ORSA, Risk Appetite and Recovery and Resolution Plan. Essential functions of this role will include but are not limited to: Interested? Apply now and let us tell you more!
Chief Medical Scientist HPV
About the Coombe Hospital NCSL The Coombe Hospital National Cervical Screening Laboratory (NCSL), on the campus of The Coombe Hospital, is a national ‘Centre of Excellence’ for cervical cancer screening in Ireland and dedicated to servicing the future needs of the Irish national cervical cancer screening programme. The new, state of the art, bespoke laboratory is designed with the capacity to process the full national caseload and is intended to ultimately become CervicalCheck’s main provider of cervical screening laboratory services in Ireland. The NCSL houses the Coombe’s HPV, Cytology, and Histology departments and each has its own dedicated floor, designed with their needs and work practices in mind. The laboratory will also serve as the national base for training, education, and research purposes for the National Screening Service’s CervicalCheck screening programme. The NCSL is a laboratory that Coombe staff can be proud of, as a leading example for women’s health provision, not only in Ireland, at a global level. We look forward to growing our team of skilled professionals and ramping up service provision in the coming years. The NCSL Laboratory is now inviting applications for the following post: Chief Medical Scientist HPV Permanent, Full-Time, 1.0 WTE We are seeking applications for an enthusiastic candidate, who will participate in the delivery of a high quality and laboratory service in co-operation with the Laboratory Manager, Chief Medical Scientist, other Senior Medical Scientists, Medical Scientists, Laboratory Aides, Mortuary staff, clerical staff and department Clinical staff. Please review the job description for full list of requirements and duties. Intending applicants must submit a copy of their Curriculum Vitae together with a Cover Letter on the link below, not later than 11pm on Sunday 27th April 2025.
Applegreen IT Director
Applegreen IT Director Role Introduction: Established in 1992, Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over €3BN in annual revenue, operating 600 Motorway Service Plazas and forecourt sites internationally and employing over 17,000 people. Applegreen is in a rapid growth phase and to support this ambitious growth, we are seeking to onboard an IT Director in our ROI business. We are looking for someone to lead the Ireland IT team in providing the end-to-end IT service, to lead IT projects and to drive local improvements for the business. This permanent role reporting to the Group CIO and line into the MD Retail Ireland and will be based in the Head Office in Park West, Dublin. The role will work collaboratively with the Group CIO and the Group IT teams as well as ensuring that they are aligned to the commercial asks of the ROI business and support as needed. The successful candidate will be a confident people person who can fit into Applegreen seamlessly and adopt a hands-on approach to their role. Benefits: Private healthcare Matched pension contribution of 5% Sick Leave Maternity and Paternity Leave Fertility Leave Education Support Employee Discounts Flexible working Fully subsidised lunch on site Sports and Social Club Key Responsibilities: As Applegreen evolves the responsibilities of this role will also change over time. The core responsibilities will centre around the following areas: · Lead and manage the IT Function for the Irish business providing the necessary strategic direction on delivery of local projects and functional execution of them. · Responsible for the planning and execution of technology projects and systems implementations in an organised and effective manner. · Enhancing the customer experience through delivery of intelligent and integrated digital solutions. · Presenting monthly updates on projects, risks and issues to the ROI and Group IT SLT. · Establish strong relationships with service users in Ireland to ensure they are getting the most value from the IT services/technology available. · Identify the need for upgrades, configurations or new systems and provide a clear strategic plan where required to deliver. · Develop and manage the Ireland IT budget and track associated spend, ensuring strong return on investment. · Develop end to end in-country IT metrics and reporting to monitor and assess the performance of and improvement opportunities of the service. · Develop, implement and manage optimal IT related business practices and processes aligned to the IT Governance Framework. · Identify trends and opportunities to implement process efficiencies. · Responsible for IT infrastructure at each retail site in Ireland ensuring appropriate support and back ups are in place for business continuity at all times. · Responsible for ensuring cyber security controls and risk management are adhered to and maintained. · Work with the Applegreen CIO on delivering Group strategic initiatives and standards attending Group COE meetings and providing country input for group reporting. · Contribute to the broader Ireland senior management team and to the broader IT community also as required. The Candidate should have the following: Education, Qualifications & Experience: · Honours degree in IT or related discipline. Masters or post graduate also advantageous in related field. · Minimum of 10 years relevant IT experience in related field, with at least 3 years in an IT senior management/IT Director level position. · Experience managing IT budgets, costs and return on spend essential. · Prior experience with Azure or AWS preferable. · ITIL framework experience essential. · Prior experience of Freshservices, POS and ERP also a distinct advantage. · Experience in retail environment preferred. Additional Key Skills & Attributes: · Strong team and people management skills with proven track record of building a high performing team and acting as a coach and role model for the IT team in line with Applegreen Core Values. · Ability to deliver IT outcomes and improvements whilst balancing resources, costs, scope, risk and timescales. · Ability to manage a complex budget and spend with clear reporting · Strategic thinker with the ability to execute directly at high quality and pace. · Experience in managing organisational change and project delivery with strong project management skills. · Keen interest in digital trends and digital innovations and how business performance can be enhanced through appropriate infrastructure and tools · Strong commercial acumen and a focus on delivering value and return to the business. · Strong work ethic with experience delivering to deadlines. · A highly organised individual with ability to plan and prioritise workloads effectively for maximum impact and adapt around changing priorities as required. · Excellent drive, enthusiasm and commitment and a keen interest in progressing their career in Applegreen. · A positive attitude with a solution focused approach to challenges that arise. · Exceptional interpersonal, communication and teamwork skills, and ability to engage and develop relationships with individuals at all levels of the organisation. · A self-starter with the ability to also work collaboratively as a member of a highly interdependent team across Applegreen. · Is resilient and calm under pressure. · Has sound judgement and objective logical decision-making skills. · Willing to travel to sites as required and be flexible with work hours to meet the needs of this role. Illustrative Application & Screening Process (subject to change): · Application Process: o Please submit an up to date tailored CV (max 2 pages) and cover letter · Interview & Selection Process: o Two interview rounds will be required for this role
Vendor Manager
Vendor Manager (Networks and Security) Glanbia Business Services Position Summary Glanbia is seeking an experienced Network & Network Security Vendor Manager to join our Network & Technical Security team. This role is responsible for the relationship with our managed service partners and in delivering a best-of-breed support experience to our internal customers. This role will be the main point of contact for our network & network security partners’ for day-to-day operations and service-related matters. The role will work collaboratively with Glanbia’s service partners, business stakeholders and internal colleagues to develop and implement mutually agreeable solutions. The Network & Technical Security team support a global network spanning 150 locations worldwide – manufacturing plants to warehouses and corporate offices to datacentres. The network must support seamless transmission of business critical applications, internet and cloud services. The organisation has embarked on an all-encompassing digital transformation with a Cloud-first strategy that requires a major evolution within the Network & Network Security technologies. This role will be involved in the delivery of the Network Transformation programme of work. This is a permanent, hybrid role and can be based in Citywest, Dublin or Kilkenny. Role & Responsibilities Where and how you will work The base location of the role will be our office in Kilkenny or Citywest, Dublin 24 with hybrid working arrangements available. About Glanbia The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritionals and our Joint Venture. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of over 5,500 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide. At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. At Glanbia, our culture celebrates individuality, knowing that together we are more.
Sales Assistant
What you will do: Customer Engagement – Provide exceptional customer service by offering knowledgeable guidance on products, fostering positive interactions to ensure customer satisfaction and loyalty while effectively promoting all Fressnapf|Maxi Zoo products. Brand Integrity - Achieve targets keeping the pets needs at the forefront of everything we do. Ensuring that the animals entrusted to us are well cared for at all times, and that the welfare of the animal comes first. Merchandise and Inventory - Curate an enticing shopping experience for all pet parents with impeccably stocked shelves withfull product availability on the shelves in order to minimise inventory discrepancies, maintain high inventory quality. Personal Development - Proactively engage in personal and professional development, in consultation with the store manager, while adhering to specified staff training timelines. What you will bring: Flexibility to work across the week and need to be available to work mornings, evenings, weekends and national public holidays Strong communication skills and open behaviour towards customers Friendly and personable demeanour Joy and fun in selling Passion for animals Previous experience in similar environment is desirable Why join us? Service pay - Higher rate of pay from when you reach 12 months service Certified with GREAT PLACE TO WORK Employee Discount - we offer employee discount of up to 40% in our stores and 20% in our Salon Paid leave - Sick leave, annual leave and bank holidays, maternity/paternity leave Refer a friend scheme Advancement Opportunities – At Maxi Zoo we believe in promoting from within as much as possible and developing our team to have a career path. Community -A chance to work in an environment where employees and customers share the same passion for animals Educational opportunities - Continuous learning through our induction plan, e-learning academy, classroom training environment and development plans. Opportunity to enrolled in our company provided advanced pet knowledge programme. We are closed Easter Sunday, St. Stephen’s day and Christmas Day Employee assistance programme Cycle to work Scheme Free Uniform CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Team Member
Costa Coffee requires a Team Member for our store in Dundrum Shopping Centre. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Team Member
Costa Coffee requires a Team Member for our store in Dun Laoghaire. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Consultant Paediatric Respiratory Physician
Children’s Health Ireland are seeking to fill this Consultant Paediatric Respiratory Physician post on a permanent basis 37 hours per week at Children’s Health Ireland. This includes 18.50 hours per week at CHI at Temple Street and 18.50 hours per week at CHI at Tallaght. Purpose of the Role: Strategy: i) To reduce extremely long waiting lists for outpatient clinic review: currently there is a two year waiting list for a routine new appointment with a consultant in paediatric respiratory medicine at CHI at Temple Street and 1 year at CHI at Tallaght. ii) To reduce waiting lists for investigations of sleep disordered breathing. Currently there is a two year waiting list for overnight studies to diagnose these disorders e.g. overnight oxygen and carbon dioxide studies and overnight oxygen studies. There is a two year waiting list for both of these studies at CHI at Temple St. At CHI at Tallaght, there is a 20 month waiting list for overnight oxygen and carbon dioxide studies, a 29-month with for overnight oxygen studies and a 5 month waiting list for cardiorespiratory polygraphy (CRPG). iii) To reduce waiting times for investigations to assess and regularly monitor gas exchange in children on long term ventilation (e.g. CPAP and BIPAP: overnight sleep study waiting times as outlined above. Specialities whose workload will change: This will reduce the waiting time for patients referred for Respiratory review and investigation from other specialties including ENT, Neurology, Orthopaedics, Metabolic, Endocrine, Neuro-disability, General Paediatrics, Craniofacial etc. This will reduce waiting time for GP referrals for secondary and tertiary respiratory review. Respiratory service: Currently, there is a two year waiting list for routine new outpatient paediatric Respiratory appointments in CHI at Temple St. and a one year waiting time in CHI at Tallaght. There is a two year wait for overnight oxygen studies investigations for sleep disordered breathing in CHI Temple Street and 29 months waiting list at CHI Tallaght. There is a two year wait for overnight oxygen and carbon dioxide studies for routine assessment of children on long term ventilation (e.g. CPAP and BIPAP) and those with sleep disordered breathing at CHI Temple St and similarly a 20 and 18 month waiting list espectively at CHI Tallaght (e.g. overnight oxygen and carbon dioxide studies). These studies are important to assess and regularly monitor the oxygen and carbon dioxide levels. Provision of a long term ventilation service for children: the number of referrals for this service from a broad range of sub-specialities has hugely increased over the last few years as have referrals from across the country. Investigation of Sleep Disordered breathing in children is an area that has increased significantly over the last few years with huge increase in referrals to respiratory services from within the hospital and from across the country Investigation of Sleep Disordered breathing in children is an area that has increased significantly over the last few years with huge increase in referrals to respiratory services from within the hospital and from across the country This post will also support the Clinical Specialty Lead for Respiratory to fulfil the remit of the Clinical Specialty Lead role. Eligibility Criteria Professional Qualifications and Experience Mandatory: a) Registration as a specialist in the Specialist Division of the Register of Medical Practitioners maintained by the Medical Council in Ireland in the specialty of Paediatrics and b) Two years certified postgraduate training in paediatric respiratory medicine The successful interviewee must be registered as a specialist in the relevant specialty on the Specialist Division of the Register of Medical Practitioners maintained by the Medical Council of Ireland, within 180 days of the day of interview and before taking up appointment. In exceptional circumstances proleptic appointments may be considered for candidates engaged in relevant training programmes. The Consultant must, at all times while continuing to hold office, continue to be registered with the Medical Council of Ireland. Documentary evidence of Medical Council Registration is required and must be produced annually to the Medical Administration Department within the Children’s Health Ireland. Should the successful candidate not be registered as a Specialist at that time, the post may be offered to the next suitable candidate. Should no suitable candidate exist, a further recruitment process may be initiated. Desirable Criteria: Clinical fellowship, or specialist training, in Paediatric Respiratory Medicine, national or international. Experience with interventional bronchoscopy and aerodigestive disorders is desirable but not essential. Essential: Skills / Competencies / Knowledge : Competition Specific Selection Process The criteria for short listing are based on the requirements of the post as outlined in the eligibility criteria and/or the essential & desirable knowledge, skills and competencies section of this job specification. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process To apply for this position, please send a CV and letter of application. The closing date for submissions of CV’s and letter of application is 11:45pm on Sunday Friday, 27th October 2024. Applications must be completed through the advertised post on www.CHI.jobs by clicking ‘Apply for Job’. Applications will not be accepted through direct email or any other method. Informal Enquiries can be obtained from: Prof. Dubhfeasa Slattery, Consultant Respiratory and General Paediatrician, CHI at Temple Street and Lead of CHI’s Professionalism Programme Email: dubhfeasa.slattery@childrenshealthireland.ie For other queries relating to this recruitment process, please contact Cillian Gibbons – Cillian.gibbons@childrenshealthireland.ie
