Jobs in Antrim
Sort by: relevance | dateVisitor Information Centre Advisor
KEY PURPOSE OF JOB: As a member of the Tourism Development Team the post holder will be required to: • Be at the forefront of customer services within the Visitor Information Centre dealing with members’ of the public enquiries including the provision of literature, adding and editing digital content, information and advice, bookings, ticketing, guidance and retail sales. • The post-holder will be required to strive to maintain the high-quality standards established within the award winning Lisburn Visitor Information Centre, being a vital team player in visitor servicing to both visitors and locals to the Lisburn and Castlereagh City Council area. The post holder will be required to represent Council as required outside the city at trade fairs, exhibitions, meetings, seminars and conferences. • The post holder will deputise for the Visitor Information Centre Supervisor as required. KEY RESPONSIBILITIES 1. Deal with visitor enquiries received by telephone, post, on-line or in person at the centre. Provide information, literature and advice using product knowledge as appropriate to promote the Lisburn and Castlereagh City Council area and Northern Ireland as a visitor destination. Provide an accommodation booking service. Maintain records and statistics of tourism activity for Tourism NI. Compile reports and update tourism databases including interactive visitor information points and upload, edit and manage visitor facing content on visitlisburncastlereagh.com using the content management system. Provide weekly/monthly financial reports as required to the Visitor Experience Supervisor. 2. Operate an automated cash register and credit card machine for the sale of retail goods, ticket sales and other retail financial transactions. Reconcile all monies received, prepare and make bank lodgements. 3. Raise orders on the finance system and maintain all relevant information to purchases including delivery notes and invoices. Customer contact on invoice follow up where required. 4. Assist in the regular design and updating of literature relating to tourism in Lisburn and Castlereagh City Council and relevant Consortiums. Procure all up-to-date publicity and promotional material from relevant sources for display in and distribution from the Visitor Information Centre, on social media, e-zines, monthly newsletters, retail marketing and promotions. 5. Attend promotions and exhibitions receptions and familiarisation trips and coordinate staff familiarisation trips as required on behalf of the Council and Regional Tourism Organisations. Marketing Visitor Information Centre and building new customer relations. Restocking Lisburn & Castlereagh City Council Tourism Marketing Trailer. Provide, Organise, host and welcome Coach & Visitor Groups in Hillsborough with our Meet & Greet facility. 6. Key Holding: Responsible for securing the building that houses the Visitor Information Centre i.e. opening, closing and operation of alarm system. 7. Complete retail and stock control duties. Continually review and monitor levels of stock of all retail goods. Placing orders, receiving deliveries, report discrepancies, record stock on the Samstock system, price and display goods and carry out quarterly stock taking duties. 8. Fire tests, daily safety checks, and other health & safety related duties. Ensure all health & safety legislation, relevant guidelines and Council health & safety policies and procedures are personally compiled with in relation to the services and activities within the facility. 9. On site staff training of seasonal/casual and temporary staff. 10. Ensure compliance with Council policies and procedures and operate within the highest standards of management and personal behaviour, which reflect the core values and behaviours of the organisation. 11. Promote equality of opportunity and access in service delivery and in the employment of staff through the mainstreaming of equality within the Council. 12. Ensure the provision of high standards of customer care across all the services provided by the unit and promote and manage the service effectively and communicate in a way, which enhances and promotes the public image and overall reputation of the Council. 13. Develop and enhance working relationships with relevant partners and stakeholders to maximise corporate and community planning outcomes and to generate innovation in service delivery. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons. Qualifications and Experience It is essential that applicants have a minimum of: 1.1 Five GCSE passes at Grade A-C or NVQ level 2 or equivalent. 1.2- A minimum of two years’ experience in a customer service environment. Where applicants do not hold the qualifications as outlines in 1.1, they must demonstrate 2 GCSE passes at Grade A-C, or equivalent and three years’ experience as outlined in 1.2 . 1.3- A minimum of two years’ relevant experience in the tourism industry Where applicants do not hold the qualifications at 1.1, they must demonstrate 2 GCSE passes at Grade A-C, or equivalent and three years’ experience as outlined in 1.2. Application Form and Interview General 1.4– It is essential that applicants hold a full (i.e. not provisional) and current UK driving licence and access to a car or *have access to a means of transport which would enable the applicant to carry out the duties of the post.* *Applies only to applicants who have a disability under the Disability Discrimination Act.
Associate Dentist
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Warehouse Operative/Casual
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