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Custody Client Service Representative

Northern Trust CorpLimerick

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Role/ Department: Limerick’s Custody Client Service team are responsible for 450+ clients. The department has a high level of interaction with internal teams to source information which enables the team to provide Prompt Quality Responses for all client queries. The Client Service Representative acts as the principle point of contact and advocate for all custody service delivery. The Client Service Representative fully understands client expectations regarding custody service delivery and is ultimately responsible for ensuring complete client satisfaction specific to Northern Trust’s custody service offering. The key responsibilities of the role include: • To act as the primary point of contact for all custody related queries from the client, trustee or fund administrator. • Responsible for maintaining and enhancing service provided to the client, trustee and fund administrator. • Ownership and resolution of all client, trustee and fund administrator queries. • Oversight of the Service Level Agreement. • Participates in Custody Transitions (TBA, new business, etc.) • Maintain and monitor all client data and standing instructions. • Preparation of client tax and proxy voting documentation. • Responsible for opening and closing client custody accounts. • Coordinates sub-account openings. • Responsible for reviewing client custody fee invoices for approval and ensuring timely settlement. Skills/ Qualifications: The successful candidate will benefit from having: • This is a graduate-entry level position • Good knowledge of accounting principles. • Ability to work under pressure to achieve the multiple daily deadlines for client deliverables. • Needs to demonstrate the ability to be a team player. • Ability to plan and prioritise their day to day workload to meet client deadlines. • Good written and oral communication skills essential to the role. • Ability to review and resolve complex issues Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.

6 days agoFull-time

Customer Service Specialist

TeleflexLimerick

Purpose of the role: The Customer Service Specialist will act as the voice of the customer in Teleflex and will ensure delivery of an excellent service to our valued customers Principal Responsibilities Key Responsibilities  Key responsibilities will include (but are not limited) to the following:

6 days agoFull-time

Primary Servicing Agent

Pepper Advantage IrelandShannon, County Clare

About Pepper Ireland: Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses and investors navigate their financial journey since 2012. We manage over €20bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We’re here to service loans and mortgages which includes processing loan payments and when needed, working with customers to resolve late payments or assist with financial difficulties. As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe and Southeast Asia, we employ over 3,500 people and have over €50bn in assets under management. About this Role: The purpose of the Primary Servicing Agent CRE is to provide primary servicing facilities in line with client Service Level Agreements (SLA’s). They will action all requests by the CRE Relationship Management team within agreed turnaround times including providing operational support to the CRE Team for the implementation of approved restructures and producing Management Information for the CRE team and clients as requested. The Primary Servicing Agent will conduct all tasks in line with all controlled policies, procedures and legislative requirements while providing exceptional customer service and minimising risk. Location: Shannon Contract type: Fixed Term Contract - 23 months Key Responsibilities Operational Portfolio Management Implement all daily account actions/instructions as requested by the CRE Relationship Management Team accurately and within agreed timeframes as per internal SLA’s. Provide operational support to the CRE Relationship Management Team for the implementation of approved restructures, ensuring the system is accurately up-dated and all tasks/follow-ups are completed Analysis and Reporting Complete all ad-hoc, daily/ weekly/monthly reporting requests accurately and within the requested timeframe Credit management Ensure all accounts are actioned in line with SLA and monitor account performance and contact borrowers as required following up scheduled repayments etc. Ensure all correspondence is issued and recorded without error and within set time frame Customer Service Provide an efficient service to both internal Clients and Borrowers ensuring that quality standards and customer service levels are maintained at an appropriately high level while achieving targets in terms of efficiency and volume Relationship Management Maintain positive working relationships with CRE team, Clients, borrowers and or/their representatives to maximise portfolio performance Compliance through Risk Management Conduct all tasks in a manner compliant with all policies, procedures and legislative requirements Skills & Experience Successful completion of Leaving Certificate or equivalent Operations Experience in a Financial Services Environment Third level business degree or similar qualification (desirable) APA or Qualified Financial Advisor (desirable) Knowledge of relevant lending legislation and industry requirements (desirable) Key Performance Indicators Accuracy of system inputs and follow ups in line with instructions from CRE Team Measured by relevance, accuracy and timeliness of reports Feedback from Team Leader and CRE team Achievement of portfolio targets Deviations from approved arrangements escalated in timely manner in line with policy Call quality and account audits Customer/ Client feedback Documentation of customer meetings is maintained and customer records are up-to-date Internal SLA’s Account audits All compliance exams completed within appropriate period Competencies Collections Legal & Compliance IT Knowledge Risk Accuracy & Quality Analytical Thinking Communication skills Customer Service and Commercial Awareness Influencing/Persuasion and Negotiation skills Organisational Skills Presentation Skills Team Working

6 days agoFull-time

Engineering Graduate Programme 2025

Kepak GroupClonee, County Meath€32,000 - €34,000 per year

We are seeking to recruit for the 2025 Engineering Graduate Programme based at our Head Office in Clonee, but travel will be expected to all of our sites, as the role is within the Group Engineering Project team. We are looking for people who have, or will soon have, graduated with a Honours Degree in Mechanical, Electrical or Mechatronic Engineering Role Purpose The Graduate Scheme is designed to provide an exceptional opportunity for recent graduates with a degree in Mechanical, Electrical, or Mechatronic Engineering to gain hands-on experience across various projects within the meat processing industry. This role will expose graduates to the entire project management lifecycle, from initial concept and design to budget management and implementation. The primary purpose of the role is to develop future project managers who are well-versed in the technical and operational aspects of the business. Key Responsibilities •Assist in the project management of diverse initiatives across the group, including electrical installations, mechanical setups, and process improvements. •Participate in the design and selection processes for equipment such as boilers and pipework, ensuring specifications meet operational requirements. •Work closely with senior engineers to understand the project scope, timelines, and deliverables. •Engage in budgeting, financial tracking, and resource allocation for ongoing projects. •Travel across the UK and Ireland to different sites to support project implementation and monitor progress. •Provide regular feedback and updates to the project management team, contributing to continuous improvement efforts. •Learn and adhere to the company’s quality standards, ensuring all project outcomes positively impact the final product. •Develop a comprehensive understanding of the business processes, from production to safety and hygiene, to ensure projects align with company standards. Key Competencies •Problem Solving: Strong analytical and problem-solving skills, with the ability to quickly grasp complex concepts. •Teamwork: Ability to collaborate effectively within a large team, fostering a supportive and cooperative working environment. •Communication: Strong verbal and written communication skills; able to work cross-functionally and at various levels of the organization. •Attention to Detail: Meticulous in record-keeping and quality assurance. •Multitasking: Ability to manage multiple tasks and prioritize workload under pressure. Other Role Information •The role offers significant opportunities for progression, depending on the individual's background, interests, and where they excel within the department. •This is a highly varied environment, and graduates will experience a steep learning curve as they are exposed to multiple disciplines within the company. •The company is committed to providing a structured pathway, with tailored project involvement to align with the graduate’s strengths and career aspirations. •Flexibility in work hours, including weekends, may be required based on project needs. Willingness to travel extensively within the UK and Ireland as required. You can expect: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

6 days agoFull-time

Customer Service Agent

Infosys BPMRemote€12.70 per hour

Infosys BPM is the business process management unit of Infosys and started its operations in Ireland in 2014. We deliver exceptional service offerings across numerous sectors - telecommunications, manufacturing, social media, healthcare, edtech, and fintech. We provide voice support, customer service and technical support operations for large global enterprises. We operate across 5 locations in Ireland – Dublin, Wexford, Waterford, Clonmel and Craigavon, supporting multiple clients. Positions are available at each location. At Infosys, we aim to create an inclusive workplace and leverage the power of diversity for a sustainable competitive advantage, enabling employees to participate, develop and contribute freely and equitably. We are committed to providing a work environment free of discrimination and harassment. We do not discriminate or allow harassment on the basis of race, colour, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status or any other legally protected status. The role: You will be working for Infosys BPM on behalf of our partner, as a Customer Service Agent. As frontline staff, you are the first point of contact providing support for a leading brand, delivering a first-class customer experience. In order to deliver the highest level of customer experience skills such as active listening, selective questioning, problem solving and showing empathy are required. You will have the opportunity to participate in a fully paid pre-live training environment which will enable you acquire these skills. We will provide you with the best tools and resources to exceed our customer’s expectations and enable you provide them with a truly remarkable experience. This is an amazing opportunity to join a global leader in next generation business process management services if you decide to join our team at Infosys BPM. We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in Infosys. Paid Training: All training provided is fully paid and will take on a Virtual platform. As a Customer Service Agent you will complete training that is assigned to the department you will be joining and will be discussed at interview stage. There are many benefits to working at Infosys: 20 days holiday Permanent Contract of Employment High energy and dynamic work environment Culture for promoting from within Learning and development platforms available to all employees Global company with opportunities for growth across many countries Opportunities to be involved and give back to the community Free access to the VHI Employee Assistance Programme and to the Virgin Pulse platform PRSA pension scheme Eligibility to take part in client bonus schemes on some campaigns Supportive working environment The opportunity to make life-long friendships The part you will play within the Infosys team: · You will be frontline support for our clients · Ability to use the systems and tools available to effectively handle customer’s queries · Strive to achieve and maintain service level statistics · Maintain a high level of first call resolution and quality assurance · Contribute to overall team performance within your specialised department Personal success profile: · Fluency in English is a pre-requisite for this role · Passion for providing exceptional service to clients · IT literate · Confident telephone manner with strong communications skills · Self-motivated and friendly with a positive outlook · Ability to handle confidential information · Team Player · Strong attendance, performance and adherence to policies are essential for this role Hours of Operation: 40 hours per week within business hours. Business hours: Monday to Friday 8.00 a.m. to 9.00 p.m., Saturday and Sunday 8.00 a.m. to 8.00 p.m. Contract: 6-month fixed term contract – following the completion of 6 months there will be opportunities of working from office and/or hybrid options. Rate of Pay: Base hourly rate paid at €12.70 per hour. Location: This is a remote role. Required to supply a home broadband speed test with sufficient speeds to conduct this role at home. Requirement for the role to reside in Ireland. YOU MUST BE OVER 18 YEARS OF AGE TO APPLY FOR THIS ROLE The purpose of this job description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.

6 days agoFull-timeRemote

Support Worker

Brothers of Charity Services IrelandClonmel, Tipperary

Support Worker (Permanent, Full Time) - Powerstown Road (Residential Services), Clonmel, Co. Tipperary Come and work with one of Ireland’s best 150 Employers! Brothers of Charity Services Ireland are looking for bright, ambitious individuals who have a positive attitude towards working with people with an intellectual disability and who are committed to ensuring that our persons supported lead as fulfilling and enjoyable a life as possible. The role of a Support Worker Support Workers provide a key-working caring role for a group of People Supported by the Services. They are responsible for all aspects of personal care required during the day. This includes meals, personal hygiene and other related aspects of physical well-being. Secondly, a major focus of the Support Worker role is to assist and support People Supported by the Services with the development of their Individual Plans and achievement of associated outcomes. In addition, a critical component of this role is to support People Supported by the Services in community participation and integration. * Please note this particular post requires you to work up to 8 waking nights per fortnight. ** • Competitive Rates of Pay (€32,199 - €45,484 pro-rata) • 22 days Annual Leave • Defined Benefit Pension Plan • Flexible Working Hours • Full Training provided • Career Progression • Sick Pay Benefits • Employee Assistance Programs Please see attached job description for further details including job requirements, duties, etc. Closing Date for receipt of completed Applications Forms/CVs online is 24th October 2024. The Brothers of Charity Services Ireland is an Equal Opportunities Employer

6 days agoFull-timePermanent

HSE Administrator

H&MV EngineeringLimerick

Job Summary:  We are seeking a highly organized and detail-oriented HSE (Health, Safety, and Environment) Administrator to join our team. The HSE Administrator will play a crucial role in supporting the HSE department by ensuring all health, safety, and environmental standards are maintained throughout the project lifecycle. This includes projects in the data centre and renewable development sectors, covering full EPC (Engineering, Procurement, and Construction) project delivery from tender to handover. Key Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

7 days agoFull-time

Electrical Engineering Graduate Programme 2025

H&MV EngineeringCork

The Company:  H&MV Engineering is a leading global provider of specialist design, engineering and construction services for high energy users, battery storage and generation. We provide turnkey high voltage substations for valued clients where we provide all services to connect them to the electricity grid of each region that we operate in. We operate across may sectors such as renewable power generation, data centres, pharmaceuticals and heavy industry.  The Role:  This is a unique and exciting opportunity to join our team on a full-time, permanent basis while engaging in formal trainings that shape part of our 2-year structured Graduate Development Programme. With rotations involved across Design, BIM, Commissioning and Maintenance over the course of the 2 years, this programme provides a holistic view of how we work and what we do. You will have the opportunity to work on a variety of different tasks, gaining valuable experience with one-to-one mentorship from a member of our management team. We see our graduates as the future leaders of our organisation and we want to give you the tools, support and resources you need to succeed. We encourage all of our graduates to become a member of Engineers Ireland, and we currently hold the CPD accredited employer standard. The Responsibilities:  Our design department has continuous works in the following areas and will give the successful candidate experience and training in: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

7 days agoFull-timeGraduate

Electrical Engineering Graduate Programme 2025

H&MV EngineeringTralee, County Kerry

The Company:  H&MV Engineering is a leading global provider of specialist design, engineering and construction services for high energy users, battery storage and generation. We provide turnkey high voltage substations for valued clients where we provide all services to connect them to the electricity grid of each region that we operate in. We operate across may sectors such as renewable power generation, data centres, pharmaceuticals and heavy industry.  The Role:  This is a unique and exciting opportunity to join our team on a full-time, permanent basis while engaging in formal trainings that shape part of our 2-year structured Graduate Development Programme. With rotations involved across Design, BIM, Commissioning and Maintenance over the course of the 2 years, this programme provides a holistic view of how we work and what we do. You will have the opportunity to work on a variety of different tasks, gaining valuable experience with one-to-one mentorship from a member of our management team. We see our graduates as the future leaders of our organisation and we want to give you the tools, support and resources you need to succeed. We encourage all of our graduates to become a member of Engineers Ireland, and we currently hold the CPD accredited employer standard. The Responsibilities:  Our design department has continuous works in the following areas and will give the successful candidate experience and training in: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

7 days agoFull-timeGraduate

Electrical Engineering Graduate Programme 2025

H&MV EngineeringLimerick

The Company:  H&MV Engineering is a leading global provider of specialist design, engineering and construction services for high energy users, battery storage and generation. We provide turnkey high voltage substations for valued clients where we provide all services to connect them to the electricity grid of each region that we operate in. We operate across may sectors such as renewable power generation, data centres, pharmaceuticals and heavy industry.  The Role:  This is a unique and exciting opportunity to join our team on a full-time, permanent basis while engaging in formal trainings that shape part of our 2-year structured Graduate Development Programme. With rotations involved across Design, BIM, Commissioning and Maintenance over the course of the 2 years, this programme provides a holistic view of how we work and what we do. You will have the opportunity to work on a variety of different tasks, gaining valuable experience with one-to-one mentorship from a member of our management team. We see our graduates as the future leaders of our organisation and we want to give you the tools, support and resources you need to succeed. We encourage all of our graduates to become a member of Engineers Ireland, and we currently hold the CPD accredited employer standard. The Responsibilities:  Our design department has continuous works in the following areas and will give the successful candidate experience and training in: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

7 days agoFull-time
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