Clerical Officer

The Role The duties of Temporary Clerical Officers (TCOs) may vary depending on the nature of work carried out by the employing organisation. This involves such clerical/administrative tasks which may be assigned to the employee from time to time by the organisation. The following outlines the type of work that you may be required to undertake, if appointed. • General clerical work e.g. filing, photocopying, answering/making telephone calls, dealing with emails, reception desk duties, etc. under the supervision of a designated manager; • Supporting line-managers and colleagues; • Working as part of a team in delivering services; • Communicating and dealing with the public/customers e.g. responding to queries and providing information face-to-face, by telephone or via email; • Providing the highest quality standards in customer service; • Using Information Technology on a daily basis, e.g. word processing, spreadsheets, database, email and internet; • Maintaining high quality records in a thorough and organised manner; • Checking all work thoroughly to ensure it is completed to a high standard; • Carrying out routine accounts work; • Approaching work in a careful and methodical manner, displaying accuracy at all times, even when conducting routine/repetitive work. • Any other duties deemed appropriate.

IMPORTANT: Please see Appendix 1 for more information on the Capability Framework and preparation guidelines. In certain instances, positions may arise where specialist skills or experience is required. Suitable candidates may be selected for the purpose of filling such vacancies.

Vacancies Applicants who are successful in this competition will be placed on a panel, in an order of merit. Vacancies which may arise for Temporary Clerical Officers may be filled from this panel. Such vacancies may exist in one of many Government Departments/Offices, or in an ‘agency’ of a Government Department. Please note, this also includes Garda Civilian positions in An Garda Síochána. It is not envisaged that appointments will be made from this competition after 30th November 2025.

ESSENTIAL ENTRY REQUIREMENTS Candidates must by the closing date of 28th November 2024: (a) previous relevant work experience, preferably in a customer service office environment; (b) appropriate level and experience of relevant ICT Skills, e.g. proficiency in Word, Excel, e-mail; (c) relevant knowledge and skills to undertake the duties of the position, including the ability to: • take direction / follow instructions; • organise and prioritise work effectively; • work well with the public and colleagues; • be flexible in their approach to work; • be able to communicate effectively in a clear and concise manner; (d) be at least 16 years of age on or before the closing date of 28th November 2024; (e) fulfil Citizenship, Health & Character, Garda Vetting & Security Clearance and Reference Check requirements (f) ensure that they meet the criteria regarding Public & Civil Service Redundancy/Ill Health Retirement Schemes and should demonstrate the skills and capabilities under the three main Capability Dimensions identified for this role: • Evidence Informed Delivery • Communicating and Collaborating • Building Future Readiness It is important that candidates list their previous civil or public service employment, if they have availed of a voluntary redundancy or retirement scheme and/or are in receipt of an ill-health retirement pension. Failure to do so could lead to disciplinary action.

Employer of Choice As an Employer of Choice the Civil Service has many flexible and family friendly policies e.g. Worksharing, Shorter Working Year, Remote Working (operated on a ‘blended’ basis) etc. All elective policies can be applied for in accordance with the relevant statutory provisions and are subject to the business needs of the organisation. The Civil Service also operates a Mobility scheme for all general service grades. This scheme provides staff with career opportunities to learn and partake in diverse roles across a range of Civil Service organisations and geographical locations.

PRINCIPAL CONDITIONS OF SERVICE General (Please note the terms shown below relate to the Temporary Clerical Officer role in the civil service and the terms, including the rate of pay, may vary depending on the organisation/agency to which you may be assigned. These are intended as indicative only. Contracts of employment will be available at time of assignment.) The appointment is to a temporary post in the Civil Service and is subject to the Civil Service Regulations Acts 1956 to 2005, the Public Service Management (Recruitment and Appointments) Act 2004 and any other Act for the time being in force relating to the Civil Service.

Pay The salary for this position, weekly rate effective from 1st October 2024, is: €571.04 per week The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC).

Candidates should note that salary will not be subject to negotiation and the rate of remuneration may be adjusted from time to time in line with Government pay policy. Payment will be made weekly in arrears by Electronic Fund Transfer (EFT) into a bank account of your choice. Payment cannot be made until a bank account number and bank sort code has been supplied on appointment and statutory deductions from salary will be made as appropriate. Upon appointment, you will agree that any overpayment of salary, allowances, or expenses will be repaid by you in accordance with Circular 07/2018: Recovery of Salary, Allowances, and Expenses Overpayments made to Staff Members/Former Staff Members/Pensioners.

Tenure Assignments will be to a temporary position. The duration and period of a temporary contract will vary from post to post. There is no entitlement to a permanent position. Notwithstanding the above paragraph on tenure, we retain the right to consider holding a confined Selection Process for permanent appointment to certain positions within the Civil Service in certain limited circumstances. Any such process will be held in compliance with the Commission for Public Service Appointments (CPSA) Code of Practice. Headquarters Headquarters will be such as may be designated from time to time by the Head of the Department/organisation. When required to travel on official duty the appointee will be paid appropriate travelling expenses and subsistence allowances, subject to normal civil service regulations.

Duties The employee will be required to perform any duties appropriate to the position which may be assigned from time to time. The officer may not engage in private practice or be connected with any outside business which would interfere with the performance of official duties or conflict with their role.

Hours of attendance Hours of attendance will be fixed from time to time but will amount to not less than 41 hours 15 minutes gross per week or 35 hours net per week. Where extra attendance is necessary, overtime payments, or time off in lieu, will be allowed in accordance with the Civil Service overtime regulations. How to Apply The onus is on the candidate to select the correct competition(s). Click on the button ‘Apply now’ to access the application form. This button is located at the end of the job posting page on www.publicjobs.ie. You must complete the application webform in full and click the submit button. On the application form you may select a maximum of one location choice, listed below, where you would be prepared to work if offered an appointment: Carlow

Cavan

Clare Cork

Donegal

Dublin Galway

Kerry

Kildare Kilkenny

Laois

Leitrim Limerick

Longford

Louth Mayo

Meath

Monaghan Offaly

Roscommon

Sligo Tipperary

Waterford

Westmeath Wexford

Wicklow

You should only make a location choice where you would be prepared to work if offered an appointment. Changes to your location choice will not be permitted after the closing date. Vacancies for which you may be considered will extend only to a city/town in your chosen county. Candidates should be aware that vacancies may not arise in all of the above locations while this panel is active. Once a candidate has been assigned, they are removed from the panel. Candidates who wish to be considered for positions which may arise (in accordance with their availability preference outlined on the application form), must be available for the full duration of the contract offered. Holidays/Events are not taken into consideration. Candidates who indicate that they are available from ‘April to September’ or ‘All Year’ should be available for the entirety of that period. Once you have submitted your application form you should return to your publicjobs account and confirm that it has been successfully submitted via ‘My Applications’. At this point you should consider adding publicjobs.ie to your safe senders or contact list within your email account to avoid not receiving email because a publicjobs email has been blocked. Only fully completed applications submitted online will be accepted into the competition. Applications will not be accepted after the closing date. Only one application per person is permitted. The admission of a person to the competition, or invitation to undertake any element of the selection process is not to be taken as implying that publicjobs or other body is satisfied that such a person fulfils the requirements. Candidates with Disabilities - Reasonable Accommodations for the Selection Process publicjobs has a key role to play in attracting candidates from all sectors of society, ensuring that routes to career opportunities are accessible to all who are interested. We are committed to equality of opportunity for all candidates. If you have a disability or need reasonable accommodations made during the selection process, we strongly encourage you to share this with us so that we can ensure you get the support you need. Reasonable accommodation in our selection process refers to adjustments and practical changes which would enable a disabled candidate to have an equal opportunity for this competition. Examples of adjustments we provide include the use of assistive technology, extra time, scribes and/or readers or a range of other accommodations. Please be assured that having a disability or requiring adjustments will not impact on your progress in the selection process; you will not be at a disadvantage if you disclose your disability or requirements to us. Your disability and/or adjustments will be kept entirely confidential. Should you be successful, the disclosure of a disability for this stage of the process will not be passed onto the employing department unless you request that we do so. If you have indicated on their application or profile that they would like to avail of reasonable accommodations are asked to submit a psychologists/medical report. The purpose of the report is to provide publicjobs with information to act as a basis for determining reasonable accommodations, where appropriate. These reports must be forwarded to the Assessment Services Unit, publicjobs, Chapter House, 26-30 Abbey Street Upper, Dublin 1 by close of business on 28th November 2024. You should email a scanned copy of the report to asu@publicjobs.ie If you have previously applied for a competition with publicjobs and submitted a report, please email asu@publicjobs.ie to confirm that your report is still on file. If you would like to talk about your candidature and any accommodations that may be of benefit during the recruitment process, please contact our Disability Champion, Amanda Kavanagh, at amanda.kavanagh@publicjobs.ie For further information on the accessibility of our service please see our Accessibility page.

Closing Date The closing date for receipt of completed applications is 3pm on 28th November 2024. If you do not receive an acknowledgement of receipt of your application within two working days of applying, please check your Junk/Spam folders as email notifications may sometimes be filtered into these email folders (or ‘Promotions’ in the case of Gmail). In the event that the acknowledgement is still not received, please email TCOrecruitment@publicjobs.ie including your name, candidate ID and contact details. Candidates should note that support will be available during office hours until the closing date.

Selection Process Candidates will be required to complete assessments which are designed to identify their potential to fulfil a Temporary Clerical Officer role. Candidates must be prepared to make themselves available at short notice, to undertake and attend test(s) and interview and provide any supporting documentation required. You may only sit the various stages of the selection process, including interview, once. Please Note If publicjobs is not notified of any issues or problems you experience on the day of the tests/interview, we will not be in a position to address these after the fact. Applicants must successfully compete and be placed highest, in order to be considered for advancement to the next stage of the multistage selection process. The number to be invited forward at each stage will be determined from time to time by publicjobs.

Next Steps Should you come under consideration to proceed to subsequent stages of the selection process, information will be forwarded to you at the appropriate time.

Shortlisting Normally the number of applications received exceeds the numbers required to fill existing and future vacancies. While you may meet the eligibility requirements of the competition, if the numbers applying for the positions are such that it would not be practical to interview everyone, publicjobs may decide that a number only will be called to interview. In this respect, publicjobs provide for the employment of a shortlisting process to select a group for interview who, based on an examination of the application forms, appear to be the most suitable for the position. This is not to suggest that other candidates are necessarily unsuitable, or incapable of undertaking the job, rather that there are some candidates who are, prima facie, better qualified and/or have more relevant experience. During any shortlisting exercise that may be employed, publicjobs are guided by an assessment board(s) who examine the application forms and assess them against predetermined criteria based on the requirements of the position. It is therefore in your own interests to provide a detailed and accurate account of your qualifications/experience on the application form.

General Information The admission of a person to a competition, or invitation to attend interview, or a successful result letter, is not to be taken as implying that publicjobs is satisfied that such a person fulfils the requirements. Prior to recommending any candidate for appointment to this position publicjobs will make all such enquiries that are deemed necessary e.g. health, character, employer references, security checks (including international checks), or any other enquiries as are deemed necessary to determine the suitability of that candidate. Until all stages of the recruitment process have been fully completed a final determination cannot be made nor can it be deemed or inferred that such a determination has been made. Security Clearance

You will be required to complete and return a Garda eVetting form should you come under consideration for appointment. This form will be forwarded to An Garda Síochána to initiate security checks on all Irish and Northern Irish addresses at which you resided. However should your application for the competition be unsuccessful this form will be destroyed by publicjobs. If you subsequently come under consideration for another position, you may therefore be required to complete a further Garda Vetting Form.

Reschedule Requests Reschedule requests will only be considered under exceptional circumstances as deemed acceptable by publicjobs (e.g. Bereavement/Illness). Please note that publicjobs may request supporting documentation as evidence. Candidates who are rescheduled will be scored with their rescheduled batch and will not be reinserted into their original batch.

Specific candidate criteria In addition to fulfilling the eligibility criteria set out, candidates must: • Have the knowledge and ability to discharge the duties of the post concerned; • Be suitable on the grounds of health and character; • Be suitable in all other relevant respects for appointment to the post concerned.

If successful, they will not be appointed to the post unless they: • Agree to undertake the duties attached to the post and accept the conditions under which the duties are, or may be required to be, performed; • Are fully competent and available to undertake, and fully capable of undertaking, the duties attached to the position.

Non-Refund of Expenses Any expenses incurred by candidates whilst undertaking or attending any elements of the selection process will not be refunded.

Appointments from panels At the end of the selection process a panel(s) of qualified candidates is formed from which vacancies may be filled. A panel is a list of qualified candidates ranked in order of merit from the final stage of the selection process. Should a vacancy arise and their place reached, candidates undergo the final stage of the selection process. These panels may remain in place for up to twelve months, however, it is not envisaged that appointments will be made from this competition after 30th November 2025. Prior to recommending any candidate for appointment to this position publicjobs or employing organisation will make all such enquiries that are deemed necessary e.g. employer references, to determine the suitability of that candidate. Until all stages of the selection process have been fully completed a final determination cannot be made nor can it be deemed or inferred that such a determination has been made.