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Role Responsibility We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful cardfactory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day. The Ideal Candidate CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Store Manager
Role Responsibility We are passionate about celebrating our customers’ life moments and are now looking for a Store Manager to join our very successful Card Factory family to help fulfil this. As a Store Manager you will have overall responsibility for the running of the store - you will thrive in a role that is challenging and demanding, focusing on maximising sales, exceeding budget targets, efficient cost controls, promoting fantastic customer service and looking for opportunities to lead, motivate and develop your team to deliver. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Inclusion Advisor (Comhairleoir)
Section 1: Overview of the NCSE Background The National Council for Special Education (NCSE) is an independent statutory body, established to improve the delivery of education services to persons with special educational needs arising from disabilities with particular emphasis on children and young people. Currently NCSE supports are delivered via our regional teams comprising of: · Special Educational Needs Organisers (SENOs) who interact with parents and schools to support children and young people with special education needs. · Advisors who provide Teacher Professional Learning (TPL) and support to schools in the area of special educational needs. · Visiting teachers (VTs) who support children and young people who are Deaf/Hard of Hearing or Blind/Visually Impaired, their families and their teachers; ISL Advisors and ISL Specialist Classroom Support · The NCSE have Occupational Therapists, Speech, Language Therapists and Behaviour Practitioners who provide professional learning and in-school support to schools to build schools’ capacity to support children and young people with special education needs. · Head office and other personnel. The NCSE is now recruiting for the position of Advisor throughout the country. Panels will be formed from which existing and future vacancies will be filled. There are two teams within the advisor support service who empower educators to create inclusive learning environments for all children and young people, embracing neurodiversity through affirming practices. 1. The Education and Curriculum Team – This team supports school communities in the following areas: - Providing support in special education planning and assessment - Supporting schools to implement and embed the Special Education Teaching Guidelines and Indicators of Effective Practice - Fostering inclusive school practices - Supporting the completion of the NCSE Report of Education Needs as part of the HSE Assessment of Need process - Enhancing curriculum access, learner experiences and outcomes - Building teacher capacity to support children and young people with diverse learning needs - Supporting educational transitions including CES pilot and Towards Inclusion The above team also includes the Special School Education and Curriculum Team. This team has a specific remit to support the national rollout, enactment and implementation of the Primary School Curriculum in all special schools, as requested by the Department of Education. The Advisors assigned to this team will have specific expertise and relevant experience of teaching children and young people in the special school sector. 2. Autism, Behaviour for Learning and Wellbeing Team - This team supports school communities in the following areas: - Providing targeted resources and mentorship to ensure autistic children and young people thrive in schools - Providing hands-on support and resources to facilitate the application of Autism Good Practice Guidance in schools - Facilitating meaningful engagement with NCSE Relate to build collaborative and supportive school environments - Empowering schools to implement strategies from Relate that promote children and young people regulation and well-being It is the intention that a number of the above Inclusion Advisors on the Education and Curriculum Team and the Autism and Behaviour for Learning and Wellbeing Team will be filled by candidates with the required level of Irish to provide supports to Irish medium schools. Please note that where a candidate wishes to apply for one of these posts, the candidate will be interviewed in the usual manner and if they are placed on the panel will be assessed on their level of competence through Irish as part of a separate assessment. The NCSE has undergone a significant organisational expansion which has enhanced the delivery of services it provides. It has developed a service delivery strategy based on three fundamental values: community, inclusion, and excellence. The NCSE is determined to encourage all stakeholders to practice conscious inclusion and equity-mindedness. Working for the NCSE entails actively contributing to the advancement of inclusive education, ensuring that all children and young people, regardless of their needs, receive the individualised support they require to participate in their day-to-day school activities. In the role of Advisor, your role is directly related to building teacher capacity in schools to support the inclusion of children and young people. You will collaborate with a diverse group of stakeholders, including educators, children and young people and policymakers, to drive positive change in the education sector. Regional Structure NCSE Operations is currently comprised of the Eastern and Western regions which are led by a National Co-Ordinator in each region. The Eastern region includes counties Monaghan, Cavan, Leitrim, Louth, Meath, Dublin, Kildare, Wicklow, Laois, Carlow, Wexford, Kilkenny and Waterford. The Western region includes counties Donegal, Sligo, Roscommon, Longford, Westmeath, Mayo, Galway, Offaly, Clare, Limerick, Tipperary, Cork and Kerry. Currently, each region has teams in the respective counties comprising of Advisors, SENOs and Visiting Teachers who are led by a Team Manager. As an NCSE employee, you will have numerous opportunities for career advancement. The NCSE prioritises employee development, by providing a supportive work environment and professional development opportunities. We offer many opportunities for you to improve your skills and knowledge, which is not only beneficial for employees but also helps the organisation succeed. In addition to recognising the need to support staff wellbeing through dedicated interventions, the NCSE is known for being an open and inclusive employer, where employees have the ability to influence workplace decisions through their feedback, thereby ensuring excellent service for children and young people their families, and the school community as a whole. Background Section 2: Job Specification The Role The NCSE provides services through regionally based, inter-disciplinary teams, which provide a comprehensive support service for children and young people, schools and families, with a strong emphasis on quality service delivery, evidence-based practice, development of expertise and capacity building. The Council currently employs Inclusion Advisors who work with schools nationwide to develop schools’ capacity to support children and young people with special educational needs and to promote a continuum of educational provision which is inclusive and responsive. Advisors provide: · Support for Teacher Professional Learning (TPL) in the area of special educational needs to enhance the quality of learning and teaching in relation to special educational needs provision · Support and guidance to build the capacity of schools to embed practices into teaching and learning, that support all children and young people including those with special educational needs in line with the continuum of support · Support to promote and facilitate the development and dissemination of inclusive approaches, strategies, resources and systems in schools · Support in the area of behaviour for learning and well-being which addresses the multifaceted and holistic needs of children and young people Duties and Job Description The Inclusion Advisors provides assistance to the NCSE in the delivery of relevant and effective support to school communities in the area of special education. The Inclusion Advisors act for the NCSE and are obliged to perform their duties as per the NCSE and Department of Education regulations, procedures, policies and circulars. Inclusion Advisors report to a Team Manager. Duties of the post will include, but are not limited to: · Supporting all schools in their capacity to meet the needs of children and young people with special educational needs through the development and dissemination of inclusive approaches, strategies, resources and systems · Delivering relevant and effective in-school support to school-management, teachers, school staff as required · Supporting schools in the implementation of planning processes and the deployment of resources relating to children and young people with special educational needs · Supporting the development and delivery of relevant and effective TPL in line with the relevant NCSE and Department of Education publications, guidelines and circulars (including TPL, communities of practice, teacher professional networks, online support, school support) · Developing resource materials for schools including web-based resources · Maintaining effective communication with schools and educational partners/ professional bodies (including working on collaborative projects and local initiatives). · Liaising and collaborating with all other NCSE personnel to ensure cohesion and consistency of support to schools The responsibilities of the Inclusion Advisor will vary in accordance with emerging needs and priorities. Flexibility will be required from successful candidates. Person Specification The person appointed to the role of Inclusion Advisor will demonstrate the following key skills and abilities: · The ability to provide expert knowledge in a variety of areas directly related to special education · An understanding of special educational needs · Excellent communication, interpersonal, facilitation and presentation skills · Experience of design of high quality TPL materials including digital and multi-media materials · Experience of designing and delivering seminars, workshops, including evidence of a capacity to mobilise and support teacher reflection, enquiry and school- based research · Knowledge/experience of using assistive technology/digital technology to support access to the curriculum and enhance learning outcomes and experiences for all learners · Digital technology skills · Capacity to adapt to dynamic and evolving situations · A strong work ethic · Resource management skills · Excellent organisation and management skills · Knowledge of the curriculum at primary/post-primary level and of recent curricular developments · The ability to generate enthusiasm, motivate and innovate · Proven capacity to work independently and as part of a team · Project management and project delivery skills · Excellent problem solving and conflict resolution skills · Ability to pro-actively organise and coordinate the work of others · A range of experience with an understanding of the operation of schools, relevant legislation and a knowledge and understanding of the school self-evaluation process · Experience of innovation and development in primary/post-primary/special schools · Knowledge of current and emerging education policy and research issues Vacancies NCSE is now establishing panels of qualified applicants to fill current and anticipated Inclusion Advisor vacancies which may arise throughout the country. On the application form candidates may select up to a maximum of three teams and should only select teams where they would be prepared to work if offered an appointment. However, it should be noted that the nature of the post requires flexibility in working outside your designated area based on the business needs of the organisation and that travel is an essential requirement of the role. Following an assessment process, candidates who achieve the qualifying standard will be placed on a panel from which appointments will be made. The post will be offered to the candidate ranked first and, if refused, to the remaining candidates in sequence until the post/s are filled. While it is anticipated that a number of appointments will be made as a result of this competition, the Order of Merit will remain in place for a period of up to two years from the date of the first appointment, or until exhausted, and will be used to fill further vacancies, if any, that may arise during that period. Section 3: Role Specification Essential Requirements All applicants for this position must meet the following criteria: · These posts are open to all qualified teachers who hold a recognised post in a recognised primary, post-primary, special school and are fully registered with the Teaching Council. OR · Are on a current secondment from a recognised post in a recognised primary, post-primary, special school. Desirable Requirement · Have a full Irish Drivers licence and access to a car. Essential Skills and Experience · The ability to provide expert knowledge in a variety of areas directly related to special education · Excellent communication, interpersonal, facilitation and presentation skills (in-person and online) · The ability to deliver Teacher Professional Learning (TPL) · Design of high quality TPL seminars and resources including audio-visual materials · Knowledge of the curriculum at primary/post-primary level and of recent curricular developments, guidance and frameworks · Proven capacity to work independently and as part of a team · Excellent digital technology skills Desirable Skills and Experience · Experience in presenting to a variety of audiences · Experience of innovation and development in primary/post-primary/special schools including evidence of a capacity to mobilise and support teacher reflection, enquiry and school- based research · Knowledge/experience of using assistive technology/digital technology to support access to the curriculum and enhance learning outcomes and experiences for all learners Competencies In addition to the above, candidates must demonstrate that they possess the skills/competencies identified as being important for the role namely: · Broad knowledge and understanding of special and inclusive education in Ireland · Specialist knowledge pertinent to the specific role (Autism, Wellbeing and Behaviour for Learning or Education and Curriculum ) · Delivery of Teacher Professional Learning · Interpersonal and communication skills · Assessment and preparation/planning · Collaborative working and working independently Location · Successful candidates will be contracted on a secondment basis to NCSE. The work base of an Advisor will be a local Education Centre or NCSE office in the area which they are appointed to. · The candidate will be required to travel as necessary, and Public service travel and subsistence rates will apply and will be calculated from the candidate’s local designated Education Centre/NCSE office , or home whichever is the nearer Secondment Regulations · Successful candidates are fully subject to the regulations and procedures specified in Circular 29/18. · Successful candidates will be appointed on a secondment basis for one school year, subject to satisfactory completion of a three-month probationary period. Appointments may be extended in accordance with DE secondment arrangements (Circular 0029/18) up to a maximum of five consecutive years and subject to organisational needs and satisfactory on-going performance review. · The secondment is subject to annual review and renewal and to annual school authority/Board of Management and NCSE approval. · If the successful candidate is a teacher who is already on secondment, their current service on secondment will be included as part of the maximum five-year term. · A teacher who was on secondment and returned to school after the 1st September 2013 following a secondment must have served for a period equal to the duration of the previous secondment arrangement before being eligible to apply for this post, e.g. if a teacher has been on secondment for three years, s/he must return to duty in the school/ETB for three years before being eligible for release on secondment again. · A secondment shall commence at the start of a school year and a return to duty in the school/ETB which granted the secondment shall not be permitted other than at the start of a succeeding school year. In exceptional circumstances, an employer may authorise a teacher to commence a secondment during the course of a school year and terminate not earlier than the end of that school year. This is deemed to be a one-year secondment. · The duration of a secondment may not extend beyond the date of compulsory retirement age. Candidates should also note the following: · The appointment is subject to the sanction of the NCSE. No definitive offer of appointment can be made before sanction is given. · Health, sick leave and general work record must be satisfactory. · The successful candidate will be required to work exclusively for the NCSE and may not take on other employments for the period of their contract without the appropriate approval. · Each successful candidate will be required to sign a secondment contract, which will provide for an on-going performance review process. Salary The salary for an Advisor is in accordance with Category 4 as provided for by the 2003 Arbitration Award in respect of Teachers on Secondment, subject to the conditions outlined below. Remuneration is at all times subject to the relevant DE or Department of Public Expenditure and Reform legislation, regulations and circulars. Please note that the Teacher’s common basic pay scale differs based on date of entry into teaching. Standard Secondment Allowance: €12,341 pa Section 4: Application and Selection Process How to Apply This competition will be administered through our new Recruitment Platform, Pinpoint. The application form is available on the Competition page, which can be accessed here. Applications must now be submitted via the competition application page. The competition application page can be found through the link above. Please note that all sections of the application form must be fully completed, or your application may receive no further consideration. Applications will only be accepted via Pinpoint. Please note candidates will be disqualified if they exceed the 350 word count as indicated for each section. Duties The officer will be required to perform any duties appropriate to the position which may be assigned from time to time. The officer may not engage in private practice or be connected with any business which would interfere with the performance of official duties. Specific candidate criteria Candidates must:
P & C Operations Coordinator
IKEA Dublin are looking to welcome a Unit P&C Operations Coordinator. Your remit will be to execute operational P&C activities together with other LOS Specialists at unit level to deliver an excellent Co-worker experience. WHAT WE OFFER • This role offers a starting salary of €35316 per annum, based on competence & experience. • 39 hours per week, working hours will support the needs of the business. • IKEA is a Living Wage Foundation Employer. WHAT YOU'LL BE DOING DAY TO DAY • Ensure and execute delivery of learning activities at unit level including legally required trainings • Ensure local employer communication activities including events are consistent, well-perceived and build on the IKEA brand • Deploy services that are required to be executed at a local level such as uniforms, contracts, timekeeping, and parts of payroll administration • Manage local on- and off-boarding activities as main contact person including equipment, accesses, and welcome day among others • Execute operational P&C activities at unit level, collaborating with other LOS Specialists in the country as needed to deliver an excellent Co-worker experience • Support the development of local business competence and performance by setting and working on relevant P&C goals • Secure engagement and retention by understanding the conditions of co-workers and identifying needed improvements • Manage and coordinate local P&C service delivery to ensure risk, compliance and operational excellence • Coordinate with other LOS Specialists in the country to ensure a consistent operational delivery across units • Provide input on P&C policies, processes and programs to Centres of Expertise and Business Partners • Deliver service awards and other forms of recognition to Line Managers for these to be able to share with co-workers in person LEADERSHIP CAPABILITIES Leadership is everyone’s responsibility at IKEA. Leadership behaviours differ depending on your position and your level of leadership – leading myself, leading others, leading leaders, and leading matrix partners. • Build Strong Relationships • Collaborate & Co-create • Create Customer Value • Lead with IKEA Values • Inspire & Clarify • Unleash Entrepreneurs KNOWLEDGE & SKILLS NEEDED • Administrative Operations • Knowledge Management • Process Delivery • Business Acumen • Legal Acumen • Digital Literacy • Payroll Operation WE CARE FOR THE PEOPLE It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents. Come see the wonderful workday where we create a better everyday life for the many! RECRUITMENT PROCESS INFORMATION If you have any special requirements during the interview process, please let us know as soon as possible. To enable us to get to know you in the best way, we ask that you please include an up-to-date version of your CV with a cover letter. All successful candidates will receive information about the next steps via email. For any advice or support, email Recruiter june.poag@Ingka.ikea.com and I will be happy to help! IKEA reserves the right to close a job vacancy earlier than originally advertised. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Kitchen Design and Sales Specialist
IKEA IRELAND is looking for an experienced kitchen planner to join our Dublin store in Ballymun WHAT WE OFFER 30 hour contract €25384 and 39 hours contract €33000 annually This role will require availability to work during the day, late evenings, and weekends. • Flexibility on availability to be discussed during interviews • We offer permanent contracts, advanced scheduling & regular weekend off WHO YOU ARE Seeking an individual passionate about kitchens with keen attention to detail and excellent customer service skills. You should confidently engage with customers, promoting all IKEA services to enhance their shopping experience. Open-minded and a problem solver with experience in sales or customer service experience. Knowledge in furniture design/planning and IT systems is preferred. Previous kitchen planning or design experience is desirable. WHAT YOU’LL BE DOING ON THE DAY TO DAY • You actively engage with our customers to identify their needs and how to inspire and advise them on the best solutions for their life at home through home furnishings. • You will pro-actively interact with customers to provide excellent 1-1 customer service - Kitchen Planning & Designing (up to 2 hours) with an additional 30-60 minutes to provide accurate plans, worktop, and installation quotations for the customer. • You are always passionate about the range and home furnishings, curious to learn the stories behind the products and their design and actively share this with the customer. • You support maximising sales by being proud of your areas of responsibility, ensuring the customer meets an area that is clean, well presented, and easy to shop. • Support with responding to customer emails, and securing payments both in-store and remotely. • Calling your future appointments to secure the bookings and providing the customer with insight into how to measure their room and set expectations. • Support the kitchen co-worker team with opening and closing routines and general housekeeping. WE CARE FOR THE PEOPLE We are a fair & equal opportunities employer and welcome candidates from all walks of life to join us, where they feel valued for their uniqueness and recognised for their diverse talents. WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs. 15% IKEA discount, Confidential Employee Assistance Program, Benefits & Wellbeing Portal, Life Assurance, interest-free loans, Holiday on Christmas Eve, Free parking, Self-learning, and development opportunities. APPLY NOW! Please submit an up-to-date CV when applying. Successful candidates will be invited to a face-to-face interview with our hiring team. Come see the wonderful workday, where we create a better everyday life for the many. For any advice or support, email me at june.priest@ingka.ikea.com and I will be happy to help! CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Branch Lead
Job Title: : Branch Lead - Dublin Region Vacancy ID : 094068 Vacancy Type : Permanent Post Date : 24-Mar-2025 Close Date : 15-Apr-2025 Are you a passionate leader with a talent for motivating teams and driving exceptional performance through exemplary customer service? Do you thrive in a fast-paced environment and have a vision for elevating branch performance? If so, we invite you to step into the exciting role of Branch Team Lead at PTSB! At PTSB, we believe in fostering a culture of growth, innovation, and community impact. We pride ourselves on our vibrant and inclusive culture. Our organisational structure empowers you to take initiative, share your ideas, and collaborate directly with senior leadership, enabling rapid career growth and the opportunity to shape your own path. Here is why joining our team will be positive for your career: 1. Empowerment & Growth: As a Team Lead, you will have the opportunity to help shape your own branch¿s future. We provide ongoing training and professional development programs designed to enhance your leadership skills and financial services knowledge. 2. Community Impact: We are committed to making a difference in the communities we serve. Join us in our initiatives to support local businesses and contribute to charitable causes. 3. Dynamic Work Environment: Every day is different. You will lead a diverse team that is passionate about providing outstanding service and creating lasting relationships with our customers. 4. Innovative Culture: We embrace innovation and technology. Help us drive digital transformation and lead your team in delivering seamless banking experiences for our customers. 5. Competitive Compensation & Benefits: We value our team members and offer a competitive salary, impressive employee offering including a competitive pension plan, preferential staff banking rates and excellent wellness initiatives and support programmes. 6. Recognition & Rewards: Your hard work wont go unnoticed! Our employee VIP program celebrates achievements and fosters a culture of appreciation. We also offer excellent professional development, and career progression opportunities. About the Role: As a Team Leader in Branch Banking, you will be responsible for managing all aspects of the day to day running of your branch, leading, managing, and motivating a team of between 4 and 15 colleagues depending on branch location. The role involves developing your team to support and deliver a strong commercial performance through optimising our customer segmentation strategy, sourcing new business development opportunities, increasing customer acquisition whilst maintaining positive relationships with our existing personal and business customer base. What You will Do: Ready to Lead? If you are excited about the prospect of leading a dedicated team and making a positive impact, we want to hear from you! Apply today to join PTSB as a Branch Team Lead and help us shape the future of banking.
Cleaning Supervisor
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company, which can offer unrivalled opportunities for career progression, then we have a role for you! We are currently recruiting for a Cleaning Supervisor to join our team based in Dublin, CCPC at the Competition and Consumer Protection Commission. This is a great opportunity to join a world leading facilities management company. Working Pattern: Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE – GREAT SERVICE -GREAT FUTURE #Jobs.ie
Manager
Costa Coffee requires a Manager for our store in Clearwater. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Community Healthcare Assistants
Job Overview: We are seeking compassionate and dedicated Care Assistants to join our community-based healthcare team. The successful candidates will play a vital role in helping our clients maintain their independence and dignity by providing high-quality, person-centered care. The role involves assisting vulnerable adults, the elderly, and individuals with physical or learning disabilities in performing daily activities. Main Purpose of Job: Work as part of a geographical team of Healthcare Assistants under the direction of the Clinical Director, Client Service Manager, and Client Supervisors. Provide quality person-centered care to meet the needs of service users, enabling them to live independently at home with minimal reliance on assistance from others. Promote a caring environment for service users through high standards of professional practice, addressing their physical, emotional, social, intellectual, and spiritual needs. Deliver high standard services as specified in agreed care plans and contribute to the continual review of service users’ needs. Key Accountabilities: Care Delivery: Provide safe and professional personal and practical care assistance in accordance with the care plan and ‘Safer Better Healthcare Standards’ (HIQA). Tasks include: Physical assistance with tasks such as washing, dressing, feeding, toileting, incontinence care, and mobility care. Home help duties like laundry, cooking, and cleaning as part of an agreed care plan. Social tasks to help service users maintain community and family involvement, including taking service users out as part of an agreed care plan. Financial assistance with shopping and benefit collection. Escort duties, such as accompanying clients to medical or social appointments. Collaborating with other professionals to develop individual care plans. Documentation: Maintain written Daily Journal notes on the client. Reporting: Report any changes in the client’s condition or environment, any concerns of abuse or suspected abuse, any complaints, and any defective equipment. Hygiene & Safety: Maintain high standards of hygiene and adhere to the principles of infection prevention and control. Qualifications Required: Minimum FETAC Level 5 / QQI qualification or a relevant healthcare discipline. 2+ years of experience in home care, nursing home care, or in an acute setting. Experience in the care of the elderly or care of people with disabilities. Excellent verbal and written communication skills (English Level B1). Full, clean Irish/EU driving license is an advantage Why You Should Apply: Full-time position with a 39-hour work week. Competitive salary of €30000 per annum. Opportunity to make a positive difference in the lives of individuals in your community. Work within a supportive and professional team environment. Continuous professional development and career advancement opportunities
Administrative Assistant
Qualifications Each candidate must: • Have been educated to Leaving Certificate standard; Or • Have passed an examination of comparable standard at second level; Or • Have satisfactory relevant experience which encompasses demonstrable equivalent skills. Or • A good working knowledge of ECDL or Equivalent. Experience • Have a minimum of 2 years administrative experience; • Good keyboard skills/Fast and accurate typing ability Skills/Abilities • Excellent communication and interpersonal skills including the ability to present information in a clear and concise manner; • Exceptional level of accuracy and attention to detail; • Ability to prioritize work and effectively handle multiple tasks and see these through to completion; • Excellent problem solving, analytical and decision making skills; • The ability to manage within allocated resources and a capacity to respond to changes in a plan; • Highly motivated and dynamic ability to work to deadlines and achieve targets; • Demonstrate ability to work under own initiative and independently with minimal supervision and work discreetly with confidential information; • Pro-active and a team player; • Demonstrate a high degree of flexibility, adaptability and openness to working in various Departments in Patient Service on a rotational basis. • Engage in Continuous Professional Development and further training when required. • Demonstrate a strong results focus and ability to achieve results through collaborative working; • The ability to build and maintain relationships with colleagues to achieve results; • Demonstrate a strong customer service ethos, takes pride in the quality of service delivered and constantly seeks to improve it; • Resilient, calm and professional under pressure; • Contributes ideas and suggestions as to how service activities can be improved; • Excellent ICT skills, MS Office skills to include Word, Excel and PowerPoint. Knowledge & Understanding • Understands confidentiality in all matters of information obtained during the course of employment; • Comply with mandatory training requirements as per hospital policy, i.e. Fire and Manual Handling Training. • Continually strives to improve service delivery; • Understands the need for change and co-operates with its implementation in a logical and committed manner. Overall Job Role: The Grade IV Administrative Assistant will be responsible for all administrative duties within the Patient Services department. Additionally the post holder will promote and maintain best practices throughout the department to ensure a quality service is delivered at all times. Responsibilities & Accountabilities: 1. To carry out and be responsible for all administrative duties for the Patient Services department 2. Engage in rotation for the purposes of training to ensure knowledge of all areas of Patient Services Dept for continued service delivery. 3. Organisation of work to ensure deadlines are met and that clerical duties are maintained; 4. Management of iPMS System including: • Referrals to OPD waiting lists, • Validation of waiting lists, • Registration of patients, clinic arrivals, departures and reconciliations, • Admission to, transfers within and discharges of patients from the system, • Check all demographic and insurance details are up to date and correct each time a patient presents for a scheduled or unscheduled appointment, assessment or admission 5. Chart Management to include: • Prior pulling of charts from medical records and various areas throughout the hospital to ensure that charts are available on clinic dates or when patients attend for scheduled admission and retrieval of charts for patients when they attend for unscheduled care. • Ensure adequate and up to date patient labels are in chart • Print barcode tracking labels if required • Chart tracking • Chart organisation • Ensure charts of discharged patients go through HIPE department for coding • Filing charts back to the medical record library using The Coombe classification system • All elements of clinic reconciliation as part of financial administration and activity tracking 6. Use of other systems as required which include: • LAB system • Viewpoint (Ultrasound) • MN-CMS /K2 clinical systems • Dictation System • Claimsure 7. Undertake other duties appropriate to the post as may be assigned to you from time to time; 8. Support the preparation and issuing of office documentation (correspondence, reports, etc.); 9. Engage in local and nationally led initiatives and to inform patients of same i.e. Patient App 10. To conduct all telephone and electronic communications in a professional and discreet manner; 11. Participating as an effective team member towards the efficient operation of the department; 12. Collating and analyzing information/data and reporting on same; 13. Maintaining accurate records and files for department to allow for real time date collection 14. Alert line manager of any back logs or other difficulties which may arise from time to time; 15. Taking initiative and being proactive in addressing issues; 16. Organise and attend meetings as required; 17. Take minutes at meetings and prepare for circulation following meeting; 18. Assisting with the implementation of change and delivering quality services; 19. Working effectively with staff, members of the public, contractors, external agencies and other various departments; 20. Assist in the delivery of staff training; Engage in additional training programs to support the service delivery, set out by Hospital Management. 21. To monitor and order stationary and other department supplies as necessary. General • To adhere to Departmental and Hospital policies at all times; • To ensure confidentiality in all matters of information obtained during the course of employment. Customer Service • Promote and maintain a customer focused environment including monitoring efficiency of service provided by the team and notifying line manager of any deficiencies; • Act on feedback from service users/customers and report same to supervisor. Planning and organisational skills • Demonstrate the ability to plan and deliver the duties of the role in an effective and resourceful manner; • Can multi-task without losing focus and manage competing and changing priorities; • Maintaining structured systems; • Anticipates problems and issues and takes preventative action to address these; • Demonstrate an ability to manage and develop self and others in a busy working environment. Professional • To ensure confidentiality on all matters and information obtained during the course of employment; • To have a working knowledge of CWIUH Services policies; • To present and act in a professional manner at all times and ensure colleagues do likewise. Health and Safety • Comply with the policies, procedures and safe professional practice of The Coombe Women & Infants University Hospital and by adhering to relevant legislation, regulations and standards; • To instruct assigned staff in safe working practices; • To work in a safe manner with due care and attention to safety of self and other persons in the workplace; • To report immediately any accidents or incidents involving patients, staff or members of the public to the Head of Department. Hours of work Normal working hours are 35/17.5 hours per week worked over 5 days Monday-Sunday. However, you will be required to work the agreed roster/on call arrangements advised to you by your line manager. Your contracted hours of work are liable to change between the hours of 8 am to 8 pm over 7 days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement. Remuneration Remuneration is in accordance with the salary scale approved by the Department of Health & Children effective from 1st March 2025. Current remuneration as follows: €35,256 - €54,370 pro rata per annum (including LSI’s). Probation The successful candidate will be appointed initially for a probationary period of six months. During the probationary period progress or otherwise will be monitored and at the end of the probationary period the service will (a) be certified as satisfactory and confirmed in writing or (b) if not satisfactory, the probationary period may be extended by 3 months. Annual Leave Annual leave entitlement is 189 hours (27 working days) pro rata per annum as per HSE standardisation of annual leave entitlement, plus 9 Bank Holidays per annum as they occur. The annual leave year runs from 1st of April to 31st March each year. Sick Leave Payment of salary during illness will be in accordance with arrangements as approved from time to time by the Department of Health and Children. Termination of Office The employment may be terminated at any time by one months’ notice on either side except where circumstances are dictated by the Minimum Notice and Terms of Employment Act 1973/2001. The Management’s right under this paragraph shall not be exercised save in circumstances where the Management is of the opinion that the holder of the office has failed to perform satisfactorily the duties of the post or has misconducted himself/herself in relation to the post or is otherwise unfit to hold the appointment. Flexibility This post requires a high level of flexibility to ensure the delivery of an effective and efficient service. Therefore the post holder will be required to demonstrate flexibility as and when required, i.e. evenings/weekends. Health & Safety • All employees must comply with the Safety, Health and Welfare at Work Act, 2005. • Comply and enact Health and Safety responsibilities as outlined in Hospital policies, protocols and procedures relevant to your area. • Take reasonable care to protect your own safety, health and welfare and that of any other person who may be affected by your acts or omissions at work. • Ensure that personal protective equipment is worn while on duty. • Correct use of equipment. Information Technology Ensure that you make the most effective and efficient use of developments in technology for both patient care and IT support in a manner, which integrates well with systems throughout the organisation, actively assisting in the integration of new technology and systems. Hygiene/Infection Control All employees have responsibility for Hygiene awareness. Hygiene is defined as “The practice that serves to keep people and environments clean and prevent infection.” All employees also have a responsibility under their terms of employment to prevent transmission of infection and to follow the hospital infection control policies and guidelines as outlined in the Infection Control Manual. All employees must be aware that they work in an area where there is potential for transmission of infection. All employees have a responsibility to follow hand hygiene guidelines as this is the single most important intervention to prevent the transmission of infection. Quality, Safety and Risk Management Support the delivery of the Quality, Safety and Risk Management Programme, including the appropriate identification and management of risks and incidents throughout the hospital.
