Civil Service jobs in Ireland
Sort by: relevance | dateCatering Assistant, Mental Health Services
The role of the Catering Assistant, Mental Health Services is to Support the Catering Department in meeting the food service needs of all Patients/Clients and Staff. Please ensure you download, save and read the Job Specification, Applicant Information Document & Application Form. All of these documents are located at the bottom of this advertisement. We strongly recommend that you read the Job Specification associated with post before completing your application form. Please allow sufficient time to submit your application form before the deadline. For any technical issues with uploading the application form please contact Campaign Lead, Valentine.Healy1@hse.ie
Credit Services Agent
The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary: As a Credit Services Agent for the UK market within Global Operations, you must work in a ring-fenced team providing excellent customer service to our internal and external customers. These responsibilities include responding to customers’ credit inquiries primarily by telephone and with some messaging. The role requires a high level of integrity, flexibility, adaptability and variety. You will be responsible for dealing with customer requests to decrease their credit limits, waiving fees and interest, taking and allocating payments over the telephone, walking a customer through their credit statements and helping customers who may be experiencing financial difficulties, but are not in Collections. You will also deal with PayPal general customer service inquiries to avoid transfers and to improve the customer experience.A Credit Services Agent for the UK market must be customer-focused, organized, efficient, driven, and adaptable, have excellent communication skills, exhibit analytical skills, adapt well to change, and thrive in a collaborative team environment. Job Description: This is a remote position within Ireland. Your Day to Day
Customer Service Agent
Key Responsibilities: Based in our offices in Wexford, you will be working for Infosys BPM on behalf of our partner, as a Customer Service Agent. As frontline staff, you are the first point of contact providing support for a leading brand, delivering a first-class customer experience. In order to deliver the highest level of customer experience skills such as active listening, selective questioning, problem solving and showing empathy are required. You will have the opportunity to participate in a fully paid pre-live training environment which will enable you acquire these skills. We will provide you with the best tools and resources to exceed our customer’s expectations and enable you provide them with a truly remarkable experience. This is an amazing opportunity to join a global leader in next generation business process management services if you decide to join our team at Infosys BPM. We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in Wexford. The part you will play within the Infosys team: · You will be frontline support for our clients · Ability to use the systems and tools available to effectively handle customer’s queries · Strive to achieve and maintain service level statistics · Maintain a high level of first call resolution and quality assurance · Contribute to overall team performance within your specialised department Requirements: Personal success profile: · Fluency in English is a pre-requisite for this role · Passion for providing exceptional service to clients · IT literate · Confident telephone manner with strong communications skills · Self-motivated and friendly with a positive outlook · Ability to handle confidential information · Team Player · Strong attendance, performance and adherence to policies are essential for this role We offer to the candidates: There are many benefits to working at Infosys: 20 days holiday Permanent Contract of Employment High energy and dynamic work environment Culture for promoting from within Tenured Based Health Cover discounts Learning and development platforms available to all employees Global company with opportunities for growth across many countries Tenured based Maternity Cover contributions Opportunities to be involved and give back to the community Easily accessible site for all modes of transport Special staff offers – reduced rates with local stores and amenities Free access to the VHI Employee Assistance Programme and to the Virgin Pulse platform PRSA pension scheme Supportive working environment The opportunity to make life-long friendships
Phlebotomist
Phlebotomist – Holland & Barrett, York – (Job Ref: 25/PBYK) Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a phlebotomist within our clinic in a Holland and Barrett store in York. What does the Randox Health team do? At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time. Location : Within a Holland and Barrett store in York. Exact location is TBC. Contract Offered : Full-time, permanent Working Hours / Shifts : 40 hours per week, across 5 days, including some weekends. For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check What does the Phlebotomist role involve? This role is responsible for ensuring customers have an excellent experience from the moment they enter our clinic, taking blood samples from both private and corporate clients. This is a varied role that may also include the following responsibilities: • Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS). • Demonstrate sensitive communication to ensure client understanding and consent. • Maintain accurate records in PIS, uploading all relevant documentation. • Represent the company professionally at offsite events and appointments. • Engage in upselling and cross-selling at our private health clinic. • Proactively drive sales and exceed targets. • Complete company forms, specimen labelling, and laboratory test order forms accurately. • Demonstrate high IT literacy in order to manager various software systems and daily tasks. Essential criteria: • Previous Phlebotomy experience and certificate or equivalent training. • Confident using IT programmes. • Flexibility with working hours, as required by the business inclusive of evenings and weekends. • Exemplary customer service skills and experience. • Ability to manage existing clientele and generate new clientele at the same time. • Valid UK driving license Desirable: • Experience in a private healthcare setting. • Proficiency in the use of Microsoft packages. • Confidence and experience working internal / external events. • Sales / Retail experience.
Cleaning Operative
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company, which can offer unrivalled opportunities for career progression, then we have a role for you! We are currently recruiting for a Cleaning Operative to join our team based at De Paul Trust, Dunmurry. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE #NorthernIreland
Administrative Scheduler
Key Responsibilities 1. To accurately diagnose and record maintenance repairs for Housing Executive tenants and triage customer calls to establish work orders for issue to DLO operatives. 2. To schedule or reschedule all appointments to suit customers and or business needs. 3. To correlate repairs data and track repairs progress against agreed deadlines, following up on any beyond deadline jobs. 4. To communicate and liaise with a range of internal and external stakeholders including customers, DLO Supervisors and the NIHE CSU Unit to help deliver DLO’s maintenance services. 5. To build and maintain a knowledge and understanding of the schedule of rates. 6. To carry out and complete all work to a high quality and in a timely manner to meet contract KPIs. 7. To take an active and positive role within the team, working together to meet business objectives. 8. To use a wide range of IT systems to record, manage, create, analyse and retrieve repairs information. General Duties 9. To provide a high level of internal and external customer service and following issues through to completion, while ensuring timely escalation to senior management, when required. 10. To ensure continued and effective working relationships with key internal and external stakeholders. 11. To promote continuous service improvement by working with tenants and other stakeholders to improve service delivery. 12. To represent DLO as required and provide support and cover for the other team members as and when required. 13. To undertake the duties of the role in such a way as to enhance and protect the reputation and public profile of NIHE. 14. To adhere to the Core Values and Code of Conduct for Housing Executive employees and comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance. 15. To participate and/or facilitate Working Groups, Committees and other internal forums as required. 16. To undertake any other duties, which may be assigned to meet organisational needs that are reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined. 17. To provide cover for colleagues in order to ensure team resilience and meet organisational need. 18. To promote, uphold and implement all NIHE policies, plans and procedures, ensuring policy requirements and timescales are adhered to. 19. To analyse and resolve queries by investigating potential solutions working both individually and as part of a team. 20. To manage their own performance and be flexible and responsive to change. Admin Schedulers are required to cover the out of hours repairs service between 5pm and 8pm Monday to Friday and 8am to 2pm on Saturday on a rota basis. Note: This summary of responsibilities and personal duties is not intended to be exhaustive. This role will develop and change in line with programmes and projects. Criteria Knowledge, Skills and Experience (i) Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one year’s relevant general administrative experience OR (ii) Have five GCSEs* (Level 2), or equivalent qualification, plus at least two years’ relevant general administrative experience OR (iii) Can demonstrate three years’ general administrative experience and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training *Refer to Qualifications Framework for equivalencies Knowledge, Skills and Experience (continued) Candidates must demonstrate the relevant number of years’ experience in each of the below areas: (i) Providing an administrative service (ii) Engaging with customers and staff to coordinate service delivery (iii) Using a range of computer packages, including Word, Excel, Outlook etc Knowledge, Skills and Experience (continued) Candidates must demonstrate (To be assessed at interview): • Excellent communication skills • Ability to work accurately to deadlines • Strong customer orientation • Excellent attention to detail • Ability to work as part of a team Candidates may also be assessed against the relevant section of NIHE Behavioural Framework. Total Financial Package The salary scale for this post (Band 3) is currently £25,584 - £26,409 per annum. Successful candidates normally commence on the first point of the pay scale, however, depending on the successful candidate’s current financial package, skills and experience, we may be able to facilitate a higher starting salary. In addition to basic pay we also have an excellent pension scheme, with an employer contribution of 19%. As an employee you will pay a pension contribution rate between 5.5% and 10.5%. This is a contributory scheme with the contribution rate linked to salary. For further information visit the NILGOSC website. We also offer access to the NILGOSC Prudential Additional Voluntary Contributions (AVC) scheme which has a number of additional benefits Location* All of our employees are assigned a base location. This will be determined on appointment dependent on where vacancies exist. The below locations are available: • Cloughfern Depot, Cloughfern Avenue, Newtownabbey, BT37 0UH • Coleraine Depot, 1A Hillman's Way, Coleraine BT52 2ED Hours* The contractual hours are 37 hours per week and are normally Monday to Friday, 9.00 am to 5.00 pm. A flexible Working Hours Scheme is in operation with core hours of 10am-12pm and 2pm-4pm and we also seek to enable our people to work flexibly in respect to when they work*. Admin Schedulers are required to cover the out of hours repairs service between 5pm and 8pm Monday to Friday and 8am to 2pm on Saturday on a rota basis. *In line with our commitment to flexibility we are happy to discuss this with the successful candidate with options being dependent on the nature of your role. Annual Leave You will be entitled to a minimum of 23 days annual leave per year. The leave year runs from January to December and you will also be entitled to 12 public holidays. Probation Your employment will be subject to a satisfactory completion of a probation period of 6 months during which time your progress will be monitored and feedback will be provided. You will be obliged to follow all the procedures and rules laid down by the Housing Executive. Period of Notice You may terminate your employment by giving one month’s notice in writing, terminating on the last day of a calendar month. If your employment is being terminated, the period of notice to be given will be as recommended for Local Government Officers in line with terms and conditions.
Phlebotomist
Phlebotomist – Holland & Barrett, Leicester – (Job Ref: 25/PBLC) Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a phlebotomist within our clinic in a Holland and Barrett store in Leicester. What does the Randox Health team do? At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time. Location : Within a Holland and Barrett store in Leicester. Exact location is TBC. Contract Offered : Full-time, permanent Working Hours / Shifts : 40 hours per week, across 5 days, including some weekends. For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check What does the Phlebotomist role involve? This role is responsible for ensuring customers have an excellent experience from the moment they enter our clinic, taking blood samples from both private and corporate clients. This is a varied role that may also include the following responsibilities: • Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS). • Demonstrate sensitive communication to ensure client understanding and consent. • Maintain accurate records in PIS, uploading all relevant documentation. • Represent the company professionally at offsite events and appointments. • Engage in upselling and cross-selling at our private health clinic. • Proactively drive sales and exceed targets. • Complete company forms, specimen labelling, and laboratory test order forms accurately. • Demonstrate high IT literacy in order to manager various software systems and daily tasks. Essential criteria: • Previous Phlebotomy experience and certificate or equivalent training. • Confident using IT programmes. • Flexibility with working hours, as required by the business inclusive of evenings and weekends. • Exemplary customer service skills and experience. • Ability to manage existing clientele and generate new clientele at the same time. • Valid UK driving license Desirable: • Experience in a private healthcare setting. • Proficiency in the use of Microsoft packages. • Confidence and experience working internal / external events. • Sales / Retail experience.
Cleaning Operative
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company, which can offer unrivalled opportunities for career progression, then we have a role for you! We are currently recruiting for a Cleaning Operative to join our team based at St Malachys College, Belfast. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Please note, the successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE #NorthernIreland
Catering Assistant
Would you like to be part of a team that believes people are our greatest asset? Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Catering Assistant to join our team based in the Coleraine area. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Please note, the successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
Mobile Cleaning Operative
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company, which can offer unrivalled opportunities for career progression, then we have a role for you! We are currently recruiting for a Mobile Cleaning Operative to join our team based across various Radius sites in Belfast. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
