Jobs in Armagh
Sort by: relevance | dateTrainee Military Aircraft Systems Technician
CONDITIONS GOVERNING THE AWARDING OF A PLACE TO BECOME AN AIR CORPS TRAINEE MILITARY AIRCRAFT SYSTEMS TECHNICIAN IN THE AIR CORPS 1. GENERAL QUALIFICATIONS To qualify, a candidate shall at the time of application be: (i) a citizen of the State, or be any other person who has a lawful entitlement to reside and work within the State for the period of time that is required for the purpose of any such appointment and (ii) be of good character and satisfy any security clearance required and (iii) meet the required minimum standards of medical and physical fitness. 2. AGE REQUIREMENT Candidates must be 18 years of age or above and under 39 years of age on 12th June 2024. Please note that the upper age limit may be the subject of review in advance of future Competitions. 3. MINIMUM EDUCATIONAL QUALIFICATIONS Candidates must have attained the required minimum educational qualifications at the time of entry into the Air Corps. On enlistment, a candidate must have obtained specific minimum grades in the Leaving Certificate/National Equivalent. The standard minimum entry requirements are a minimum of Grade O6 in five subjects, at ordinary level, to include Mathematics, English or Irish or National Equivalent qualification and one of the following subjects: Physics, Chemistry, Engineering, Construction Studies or other STEM subject (scientific, technical, engineering, mathematical). Foundation Level and Leaving Cert Applied subjects are not reckonable. PLEASE NOTE: GUIDE TO THE AIR CORPS TRAINEE MILITARY AIRCRAFT SYSTEMS TECHNICIAN TRAINING PROGRAMME 2024 1. THE AIR CORPS The Air Corps currently operates twenty six aircraft in multi-role national aviation tasks. The types of aircraft include Learjet 45, CASA CN235 maritime patrol aircraft, Airbus CN295 maritime patrol aircraft, BN Defender, Pilatus PC-9M and PC-12. The Air Corps also operates Eurocopter EC135 and Leonardo AW139 helicopters. The primary role of the Air Corps is to provide support to the Army, Naval Service and An Garda Síochána in countering threats to State security on land, sea and air. In addition, the day to day peace time role of the Air Corps includes activities such as Maritime Surveillance, Fishery Protection, Garda Air Support Unit, Ministerial Air Transport, Emergency Aeromedical Service and Air Ambulance The Air Corps trains its own Military Pilot Officers, Military Aircraft Technicians, Military Air Traffic Controllers, Air Photographers and General Service personnel. Air Corps personnel may serve overseas as mandated by Government. 2. THE AIR CORPS TRAINEE MILITARY AIRCRAFT SYSTEMS TECHNICIAN PROGRAMME The purpose of the Air Corps Trainee Military Aircraft Systems Technician programme is to provide military aircraft technicians for the Irish Air Corps. The programme offers successful candidates the opportunity of becoming an efficient and disciplined member of the Air Corps The trainee technician undergoes full basic military training and passes out as a 3-Star soldier prior to commencing their technical training. This is a unique opportunity for an individual who has an interest in military training to also pursue a career in aviation maintenance. The initial military training affords the trainee technician an opportunity to develop skills which are applicable to the aircraft maintenance environment such as discipline, self-reliance, teamwork and working to exacting standards. The system of training is of the highest standard, and the training programme in the Air Corps Technical Training School has been developed to provide ab initio technical training. The programme offers successful candidates the opportunity to become an efficient and disciplined member of the Air Corps. The programme is aimed at meeting the current and future employment needs of the Air Corps by providing graduates with a Level 7 Degree. The programme offers an interdisciplinary approach whichin the students obtain a mix of technological and operational skills specifically related to Irish Military aviation requirements.
General Operative (Backshift)
Due to continued growth, we are looking to employ a Backshift General Operative to support our current fabrication team, in our fabrication facility in Scarva. This post is a permanent contract and offers an amazing opportunity for a candidate who wants to gain experience with a progressive and dynamic company. Key Responsibilities · Take direction from Site Supervisor on work requirements. · Assisting the Fabrication and Weld teams. · Run the Saw and Beveller. · Support the Material Preparation Area. · Forklift Duties that will include bringing Material in, completed works to Dispatch. · Preparing Kits for the Fabrication Teams. · Support the Backshift Supervisor. · Support the Dispatch Process. · Operation of engineering equipment, that will include the use hand and power tools. · Maintenance and General housekeeping. · Adhering to health and safety polices at all times. Any other duties deemed necessary by management. Skills, Knowledge and Expertise The General Labourer will be experienced in Saw, Material preparation, and will support our team of skilled Fabricators and Welders. The General Labourer will be required to be on site daily within the Fabrication/Welding Facility. The General Labourer will utilise various methods of Material Preparation, and will be expected to be able to bring Material in, cut to size as per cut lists, clean and kit to a high standard. As part of this role, you will be required to be onsite each day and ensure all works are carried out in a timely manner and in line with our HSE&QA procedures. Essential: · Minimum of 3 years’ experience on Saws. · Previous experience on a Backshift. · Able to use Shop floor hand tools like Grinders, Hand Plasmas etc. · Previous Fork Lift Truck experience. · Confident in understanding shop fabrication and assembly drawings. · Organized and structured approach to your work. · Good attendance and timekeeping record. · Good interpersonal skills. · Ability to maintain a good working relationship with colleagues, whilst maintaining a high level of productivity. · To undertake training in line with company standards. Desirable: · Previous experience within a heavy fabrication, architectural steelwork or welding environment Benefits · Full in-house training and career development opportunities · Competitive pension scheme · Life assurance scheme · Health cash plan · Free annual health check during working hours · 30 days annual leave increasing in line with length of service. · Social events organised for all employees throughout the year via our Health and Wellbeing committee. · Secure, free onsite parking · Free Coffee, Hot Chocolate, Tea, and Fruit provided daily. · Friendly and supportive working environment in state-of-the-art facilities
Software Developer, Support
Software Developer – Support (Various Locations) Location: Craigavon, Northwest OR Charnwood Hours : 37.5 hours per week (5 days a week on site first 6 months, 3 days after) Salary: Competitive Business Unit : Clinical Technologies Open To : Internal and External Applicants Ref No.: HRJOB9457 The Role Almac Clinical Technologies supplies global pharmaceutical, biotech and research institutions with Interactive Response Technology (IRT) software solutions that can be customised to support the most complex of Clinical Trial study designs. Our market-leading solution for Patient Randomisation and Trial Supply Management, IXRS3®, is the most configurable and customisable Interactive Response Technology available. We are hugely proud to support over 80 crucial research projects and clinical trials for treatment and vaccines for Coronavirus during the global pandemic. Working as part of the Support Team, the successful candidate will be responsible for investigating potential bugs, functionality issues, and data discrepancies at a source code and database level on client software used in the biopharmaceutical industry. This is a great opportunity for someone who would like to use their software skills to support clinical trials of new therapies and vaccines, and ultimately, contribute to the advancement of human health. Key Requirements / What we are looking for / About you · Have eligibility to work in the UK/IE OR possess a valid work permit that will allow you to take up full time, permanent employment in the UK/IE · Third level qualification in Computer Science or related subject · Basic experience or understanding of C# and Object-Oriented Design [OOD] principles For further information on essential and desirable criteria, please see job description attached to the online job posting. Apply Now - Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible. Closing Date - We will no longer be accepting applications after 5pm on Friday 31 May 2024 . RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.” #LI-CT1
Defence Forces Cadetships 2024
The Defence Forces Cadetship will prepare individuals morally, mentally and physically for their role as leaders in the Defence Forces whilst instilling the organisations values of respect, loyalty, selflessness, physical courage, moral courage and integrity into students. Applications are now open Naval Service Cadetships 2024. Candidates must be 18 years of age or above and under 39 years of age on the 19th May 2024. Closing date for Naval Service Cadetship applications is Sunday 19th May 2024 at 2359hrs GDPR Notice All applications for Defence Forces positions are processed in accordance with the Defence Forces Applicants Privacy Notice, as set out on the applicants page with Candidate Manager Careers Information Applications forms for entry into the Defence Forces are only available through the online application form on this site. The online application form for enlistment is only available when recruitment competitions are open. There is NO access to the online application form when recruitment is closed. Reserve Defence Forces The Defence Forces are NOT accepting applications the Reserve Forces at this time. Please Note: Application forms for entry into the Defence Forces are only available through the online application form on this site. The online application form for enlistment is only available when recruitment competitions are open. There is NO access to the online application form when recruitment is closed. Applications Through Irish To make an application through Irish send an email to recruitment@defenceforces.ie to request an application form. Cadetships may be available in the following: NAVAL SERVICE (Operations Branch) NAVAL SERVICE (Marine Engineering) NAVAL SERVICE (Electrical Engineering) Subject to the specific criteria being fulfilled as outlined below, applications may be made by the following: GRADUATES SCHOOL LEAVERS/NON-GRADUATES SERVING PERSONNEL 1. GENERAL QUALIFICATIONS To qualify for the award of a Cadetship, a candidate shall: a. at the time of application be- (i) a citizen of the State, or be any other person who has a lawful entitlement to reside and work within the State for the period of enlistment required for the course of training as a cadet and, if subsequently commissioned as an officer, for the additional period of time that is required for the purpose of any such appointment. (ii) Be of good character and satisfy any security clearance requirement. b. Be 18 years of age or above and under 39 years of age on the closing date for applications i.e. 5th May 2024. 2. MINIMUM EDUCATIONAL QUALIFICATIONS (a) Naval Service – Operations Branch School Leaver or Non-Graduate Candidates Must possess a minimum of Grade H5 in 3 Higher Level papers, and, Grade 04 in 3 Ordinary Level Papers or Grade H7 in 3 Higher level papers. Candidates must have obtained these grades in a single sitting of the Leaving Certificate examination for CAO computation purposes. AND A candidate’s educational qualifications must include a minimum of Grade 06 at Ordinary level or H6 at Higher Level in the following subjects: (i) Mathematics. (ii) Irish. NUI matriculation exemptions apply. (iii) English. Candidates whose first language is not English must satisfy the English language requirements in accordance with NUI Matriculations Regulations. Subject to meeting the criteria to have obtained a minimum of Grade H4 in 4 Higher Level papers, and, Grade O2 in 2 Ordinary level papers or Grade H7 in 2 Higher level papers, a candidate may use the results of another sitting of the Leaving Certificate for the minimum educational requirements in (i) to (iii) above. Where a School Leaver applicant is undertaking a field of study in Nautical Science at Level 7 (or below) of the NFQ, they may be facilitated in continuing their training to complete their field of study in Nautical Science at Level 7 of the NFQ in a college nominated by the Flag Officer Commanding Naval Service. Where a School Leaver applicant has undertaken / is undertaking a Level 8 (or below) NFQ qualification not specified above, they may seek a determination that the course of study meets the requirements subject to submitting suitable evidence of equivalence to Defence Forces Recruitment Section, Defence Forces Headquarters, Department of Defence, Station Road, Newbridge, Co. Kildare, W12 AD93, for the Flag Officer Commanding Naval Service’s determination. Graduate Candidates Must have successfully completed a Bachelor Degree programme at Level 8 of the National Framework of Qualifications. OR Have successfully completed a Bachelor Degree programme at Level 7 of the National Framework of Qualifications, from a recognised institution, in Nautical Science. (b) Naval Service – Marine Engineering School Leaver or Non-Graduate Candidates Must possess a minimum of H5 in 3 Higher Level papers, and a minimum of Grade O4 in 3 Ordinary Level papers or Grade H6 in 3 Higher Level papers. Candidates must have obtained these grades in a single sitting of the Leaving Certificate examination for CAO computation purposes. AND A candidate’s educational qualifications must include: (i) Mathematics. Minimum of Grade 02 in an Ordinary Level Paper or Grade H6 in a Higher Level paper. (ii) Irish. Minimum Grade O6 in an Ordinary Level paper or Grade H6 in a Higher Level paper. NUI matriculation exemptions apply. (iii) English. Minimum Grade O6 in an Ordinary Level paper or Grade H6 in a Higher Level paper. Candidates whose first language is not English must satisfy the English language requirements in accordance with NUI Matriculations Regulations. Subject to meeting the criteria to have obtained a minimum of Grade H5 in 3 Higher Level papers, and, a minimum of Grade O4 in 3 Ordinary Level or Grade H6 in 3 Higher Level papers, a candidate may use the results of another sitting of the Leaving Certificate for the minimum educational requirements in (i) to (iii) above. Where a School Leaver applicant is undertaking an engineering programme in Marine Engineering at Level 7 (or below) of the NFQ, they may be facilitated in continuing their training to complete an engineering programme in Marine Engineering at Level 7 of the NFQ in a college nominated by the Flag Officer Commanding Naval Service. Where a School Leaver applicant has undertaken / is undertaking a Level 8 (or below) NFQ qualification not specified above, they may seek a determination that the course of study meets the requirements subject to submitting suitable evidence of equivalence to Defence Forces Recruitment Section, Defence Forces Headquarters, Department of Defence, Station Road, Newbridge, Co. Kildare, W12 AD93, for the Flag Officer Commanding Naval Service’s determination. Graduate Candidates Must have successfully completed a Bachelor Degree programme at Level 8 of the National Framework of Qualifications. OR Have successfully completed a Bachelor Degree programme at Level 7 of the National Framework of Qualifications, from a recognised institution, in Marine Engineering. (c) Naval Service - Electrical Engineering School Leaver or Non – Graduate Candidates Must possess a minimum of Grade H4 in 4 Higher Level papers, and a minimum of Grade 02 in 2 Ordinary Level papers or Grade H7 in 2 Higher Level papers. Candidates must have obtained these grades in a single sitting of the Leaving Certificate examination for CAO computation purposes, AND A candidate’s educational qualifications must include the following: (i) Mathematics. Minimum of Grade H5 in a Higher Level paper. (ii) Irish. Minimum Grade O6 in an Ordinary Level paper or Grade H6 in a Higher Level paper. NUI matriculation exemptions apply. (iii) English. Minimum Grade O6 in an Ordinary Level paper or Grade H6 in a Higher Level paper. Candidates whose first language is not English must satisfy the English language requirements in accordance with NUI Matriculations Regulations. Subject to meeting the criteria to have obtained a minimum of Grade H4 in 4 Higher Level papers, and, a minimum of Grade 02 in 2 Ordinary Level papers or Grade H7 in 2 Higher Level papers, a candidate may use the results of another sitting of the Leaving Certificate for the minimum educational requirements in (i) to (iii) above. Where a School Leaver applicant is undertaking an engineering programme in Electrical / Electronic Engineering at Level 8 (or below) of the NFQ, they may be facilitated in continuing their training to complete an engineering programme in Electrical / Electronic Engineering at Level 8 of the NFQ in a college nominated by the Flag Officer Commanding Naval Service. Where a School Leaver applicant has undertaken / is undertaking a Level 8 (or below) NFQ qualification not specified above, they may seek a determination that the course of study meets the requirements subject to submitting, suitable evidence of equivalence, to Defence Forces Recruitment Section, Defence Forces Headquarters, Department of Defence, Station Road, Newbridge, Co. Kildare, W12 AD93, for the Flag Officer Commanding Naval Service’s determination. Graduate Candidates Graduate Candidates must have successfully completed a Bachelor Degree programme at Level 8 or higher of the National Framework of Qualifications (NFQ) in either Electrical or Electronic Engineering. Where an applicant has a Level 8 or higher NFQ qualification not specified above, they may seek a determination that the qualification meets the requirements subject to submitting, suitable evidence of equivalence, to Defence Forces Recruitment Section, Defence Forces Headquarters, Department of Defence, Station Road, Newbridge, Co. Kildare, W12 AD93, for the Flag Officer Commanding Naval Service’s determination. PLEASE NOTE: • Leaving Certificate Applied does not qualify for the Cadetship competitions. • Where applicable, applications for Cadetships are invited from persons who are sitting examinations in the competition year, which would enable them to satisfy the Minimum Educational Qualifications criteria for each cadetship category. Original documentary evidence that a candidate meets the minimum educational qualifications, as outlined above, must be presented to the relevant Interview Board Secretary. Applicants will be notified of a date via email when this evidence must be provided. • Candidates must provide documentary proof from the National University of Ireland, at Stage 1 of the selection procedure, for any educational exemptions. Further information is available on www.nui.ie • In order to be eligible to apply for a Cadetship, holders of European and International qualifications must satisfy the Matriculation Registration requirements as outlined in the current “NUI Matriculation Regulations available on www.nui.ie. The equivalent grades required for those candidates who sat the Leaving Certificate Examination prior to 2017 can be found at Annex E.3. 3. MEDICAL AND PHYSICAL STANDARDS Candidates must be in good mental and bodily health and free from any physical defect, abnormality, physiological condition or history of serious illness likely to interfere with the efficient performance of their duties. The following are the minimum physical requirements: a. Height A candidates’ height will be determined at the Medical Examination – see Para. 8. Weight and chest measurements must be in keeping with height and age. Min. height: 157.48cm Note: BMI will be determined at Stage 2, the Assessment Phase of the competition. b. Vision Colour vision must be normal. Both eyes must be free from disfiguring or incapacitating abnormality and free from acute or chronic disease. There must be no evidence of squint or latent squint. The eligibility of applicants who have had previous incisional or laser treatment to correct visual acuity will be determined at the Medical Examination. Please see Annex C for further information. • Operations Branch: Vision not less than 6/9 in one eye and not less than 6/12 in the other eye with normal night vision, without the use of corrective lenses. • Engineering Branch: Not less than 6/18 in each eye, corrected to not less than 6/6 in one eye and 6/9 in the other. c. Dental Candidates must be free from any serious periodontal disease and possess teeth to a specific standard, which is not less than the equivalent of eleven over eleven natural teeth functionally opposed. In certain circumstances, artificial teeth may be acceptable. d. Hearing A good standard of unaided hearing is essential. Candidates will be required to undergo an audiometric test at which: (1) The sum of the hearing threshold at 1,2,3, 4 and 6 kHz should not exceed the age and gender related warning levels contained in the "Guidelines on Hearing Checks and Audiometry Regulations 2007", issued by the Health and Safety Authority (2) Candidates under 25 years of age must be able to hear all measured pure tones up to and including 8 kHz at 20dB in each ear. Candidates aged 25 and older must be able to hear all measured pure tones up to and including 8 kHz at 25dB in each ear. Candidates must also be free from acute or chronic ear disorders. Pay and Allowances etc. 1. In line with Department of Finance instructions of 23 December 2010, starting pay will be at the minimum of the scale. The rate of remuneration may, be adjusted from time to time in line with Government pay policy. 2. The following are the current rates of pay that apply to Cadets with effect from 1 October 2023 Officers Pay: Rate 1 - Cadets Current Rates of Pay with effect from 1 October 2023 Point Personal Pension Contribution (PPC) scale Full PRSI (Class H) 1st €22,630 2nd €25,149 3rd €28,361 4th €31,253 5th €35,157
Analytical Learning & Development Specialist
Location: Craigavon Hours: 37.5 Hours per week Salary: Competitive Business Unit : Pharma Services Open To : Internal & External Applicants Ref No.: HRJOB9961 The Role: This role will be based within the Analytical Operations department of the Almac Pharma Services (APS) Business Unit. The Analytical Learning and Development Specialist will primarily deliver training within the Analytical Operations enabling all employees to perform analytical related activities in a GMP compliant manner. In the role, they will promote a culture of learning across this group, by creating learning environments where employees can continuously develop and thrive. The specialist will work with their team members to develop and deliver the Analytical Operations training strategy. The specialist will have a sound understanding of all analytical techniques and will competently provide theoretical and practical training on all aspects of the lab, including GMP compliance, sample preparation, and the use of a wide range of analytical instrumentation, for example HPLC (Including software training), Dissolution, FTIR, etc. Within the role the specialist will provide ongoing support and mentoring for trainees and will provide feedback on progress to their line managers. The specialist will also monitor the success of the training program, scrutinizing the results on a periodic basis, and implementing corrective actions to improve the program as required. For a full list of job specific responsibilities, please see attached Job Description. Key Requirements: Essential Criteria Reward For the successful candidate, we offer an attractive benefits package which will include a competitive salary, annual bonus, employer pension contributions, 34 days paid annual leave, healthcare benefits and much more. Please see further details on the Benefits Tab. Apply Now Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible. Closing Date We will no longer be accepting applications after 5pm on 15th May 2024 RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Travel & Events Coordinator
OVERALL ROLE OBJECTIVE: To organise and coordinate all corporate travel requirements to include flights, hotels, transport arrangements and procuring necessary documentation such as passports, visas etc for all overseas travel. In addition, the post holder will co-ordinate large conferences and workshops in Europe, US and ROW. JOB SPECIFIC RESPONSIBILITIES: The post holder will: QUALIFICATIONS Five GCSE (or equivalent) subjects at Grade C or above to include English Language and Maths Alongside: Degree (or equivalent qualification) OR Significant relevant experience of working in a similar role EXPERIENCE Previous experience of working in the travel or hospitality industry Experience communicating (both written and oral) with individuals of all levels of the organisation to include Senior Director’s and VP’ KEY SKILLS Proficiency in the use of Microsoft Office applications (to include Word, Excel, Outlook and PowerPoint)
Account Manager
Job Overview As an Account Manager your role is pivotal to the success of the business. You are specifically accountable for delivering exceptional customer service across our existing and potential customer base. As an expert you are responsible for building and maintaining strong customer relationships within your targeted territory Why work for LKQ We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business. Key Responsibilities
Product Quality Auditor
Location: Craigavon Hours: 37.5 Hours Salary: Competitive Business Unit : Pharma Services Open To : Internal & External Applicants Ref No.: HRJOB9616 *Permanent & Fixed Term opportunities available - Please state on the application form which contracts you are open to* The Role Working as part of the Pharma Services Business Unit, based in our Headquarters in Craigavon, the Product Quality Auditor will work as part of the Product Quality Team responsible for review of batch records prior to QP certification and release. They will support the Product Quality department objectives in relation to the delivery of batches in line with OTIF timelines, including performing the associated electronic transactions required to generate KPI data. They will also ensure customer requirements for batch release are met in relation to Promise Date, escalate any anticipated issues in meeting these timelines to the Product Quality Team Leader and log constraints as required. As part of a busy team within a rapidly growing organisation, operating within a challenging industry you will benefit from the numerous personal and professional developmental opportunities available throughout the Almac group. For a full list of job specific responsibilities please see attached Job Description. *Please note that if you have applied for this role within the past 6 months and have been unsuccessful, you will be ineligible to re-apply* Essential Criteria Apply Now Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible. Closing Date We will no longer be accepting applications after 5pm on Sunday 19th May 2024 RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Business & Customer Relations Support Officer
Salary: £33,945 - £35,745 per annum Hours: 22.5 hours per week Monday – Friday (9.00am – 1.30pm). The post holder will be required to work out of hours as necessary and participate in Emergency Planning arrangements. Evening, weekend working and statutory holiday working may also be required on occasion. A flexible working hours scheme is in operation. JOB PURPOSE: To assist the Improvement Manager and Performance team in the effective delivery of services including: Customer Relations, Performance, Business Continuity and Risk Management, to further service improvement and performance. MAIN DUTIES AND REPONSIBILITIES: 1. Provide support to the Improvement Manager and Performance team in delivery of key services areas including: Customer Relations, Performance, Business Continuity and Risk Management. 2. Assist in co-ordination of Corporate Complaints procedures and protocols, including tracking and reporting on progress of complaints handling. 3. Process and analyse a range of data, including checking for accuracy from other departments, collation and presentation of data in diagrammatical format, transfer of data to other agencies in line with statutory or service level agreement requirements and preparation of reports and issuing of correspondence in line with Departmental procedures. 4. Provide administration and training support to departments in relation to the associated software systems for the services areas of Customer Relations, Performance, Business Continuity and Risk Management. 5. Assist with delivery of training in the services areas of Customer Relations, Performance, Business Continuity and Risk Management across departments and projects. 6. Prepare feedback analysis and drafting of reports for the Improvement Manager and other managers as required. 7. Assist the Improvement Manager and the Performance Team to research potential quality standards/systems as well as provide support in relation to their implementation as appropriate. 8. Attend relevant service area meetings and assist Improvement Manager and Performance Team in preparation of papers and reports, distribution of papers and initiating and processing actions. 9. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post. Qualifications and training • 3rd level qualification in a relevant discipline e.g. Business, Customer Relations, etc. Alternatively, if applicants do not meet the essential qualification outlined above please see experience below for guidance. Experience • 2 years’ experience in a Customer Relations/ Business Support role to include all of the following: ▪ Customer Relations/Business Support ▪ Coordination of corporate complaints and customer feedback; ▪ Customer engagement, including consultations and surveys etc; ▪ Project management; ▪ Analysis of data, including range of methods for presentation and reporting; ▪ Software administration support and training; ▪ Collaborative working with a range of internal and external partners; ▪ Provision of training; ▪ Undertaking research. Alternatively, if applicants do not meet the essential third level qualification as outlined above, they must have at least four years’ experience in all of the above. Key skills, knowledge and attributes • Excellent verbal and written communication skills; • Excellent interpersonal skills and ability to collaborate internally with colleagues and deal in a customer-focused way with the public; • Effective presentation skills; • Excellent administration and organisational skills with the ability to work in a very busy and demanding work environment • Ability to use a range of IT software Driving Hold a full current driving licence (valid in the UK) and have access to a car at the closing date or have *access to a form of transport which will permit the applicant to carry out the duties of the post in full. • This relates only to any person who has declared that they have a disability, which debars them from driving.
Vehicle Accessory Fitter
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
