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Reporting Relationship The post holder will report to the Grade VI within National Pensions Management, or other nominated manager. Key Working Relationships Successful applicants will engage with the following individuals: · Impending Retirees · Active staff seeking pension benefits payable under the scheme including some the following – pension estimates, Injury at work, Family law issues , death benefits · Colleagues in National HR and Payroll · Solicitors re death benefits · Spouses / Dependent children of deceased members · External financial advisors. Purpose of the Post The post holder will be a key team member for the Pensions Team, supporting the development, implementation and operation of the Pensions schemes under the remit of the Health Service Executive. Principal Duties and Responsibilities The position of Grade V – Staff Officer encompasses both managerial and administrative responsibilities, which include the following: Administration The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience This role is being advertised to open competition as it was unable to fill from a recent confined campaign 1. Professional Qualifications, Experience, etc. (a) Eligible applicants will be those who on the closing date for the competition: (i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004. Or (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish1. Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination. Or (iii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction. Or (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI). Note1: Candidates must achieve a pass in Ordinary or Higher-level papers. A pass in a foundation level paper is not acceptable. Candidates must have achieved these grades on the Leaving Certificate Established programme or the Leaving Certificate Vocational programme. The Leaving Certification Applied Programme does not fulfil the eligibility criteria. And (b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office. 2. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Character Each candidate for and any person holding the office must be of good character. Post Specific Requirements · Experience of working in a busy pension’s administration area, or in an area which involves the processing of numerical data. · Experience of working with multiple stakeholders, as relevant to the role. Other requirements specific to the post Have access to appropriate transport to fulfil the requirements of the role. Skills, competencies and/or knowledge Professional Knowledge & Experience Demonstrates: · Excellent MS Office skills to include Microsoft Access, Word, Excel and PowerPoint. · Knowledge of the health service and how it works. · Knowledge and experience of using an email system effectively e.g., Outlook, Lotus Notes. · Knowledge and experience relevant to the role as per the duties & responsibilities, eligibility criteria and post specific requirements of the role. · The ability to work in line with relevant policies and procedures. Communications & Interpersonal Skills Demonstrates: · Effective communication and interpersonal skills including the ability to present information in a clear and concise manner. · Strong written communication skills. · The ability to build and maintain relationships with a variety of stakeholders. Planning & Managing Resources Demonstrates: · Excellent planning and organisational skills including using computer technology effectively. · The experience of managing tight deadlines while effectively handling multiple tasks. · The ability to manage within allocated resources and a capacity to respond to changes in a plan. Evaluating Information, Problem Solving & Decision Making Demonstrates: · The ability to appropriately analyse and interpret information, develop solutions and contribute to decisions quickly and accurately as appropriate. · Initiative in the resolution of complex issues. · The ability to recognise when it is appropriate to refer decisions to a higher level of management. · A capacity to develop new proposals and recommend decisions on a proactive basis. · Flexibility, problem solving and initiative skills including the ability to implement change. Team Working Demonstrates: · The ability to work both independently and as part of a team. · The capacity for management responsibility and initiative. · Motivation and an innovative approach to the job within a changing working environment. Commitment to a Quality Service Demonstrates: · Awareness and appreciation of the service user. · A commitment to promoting and maintaining high work standards. · A commitment to providing a professional service to internal and external stakeholders. Remuneration The Salary scale for the post is: (as at 01/01/2024) €49,210 - €50,685 - €52,187 - €53,721 - €55,264 - €57,064 - €58,868 LSIs New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.
Store Manager
Costa Coffee requires a Store Manager for our store in Mallow, Cork. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Trainee Optical Assistant
Earn up to €35,000 with personal development and professional qualification opportunities Hours: Full-Time Benefits: Competitve Basic Salary and the opportunity to work with a friendly , hard working, customer focussed team to provide the very best in eye care and audiology to our customersLoads of opportunities for career developmentFull training provided Experience – Previous optical experience is desirable but not essential for this role Join our team as an Optical Assistant, and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers – a home where your previous optical expertise will be truly valued and where you’ll be given the opportunity to thrive. Some of the key tasks required include:
Services and Liaison Librarian
The Purpose of the Role Applications are invited for the post of Services and Liaison Librarian, Research Collections, at the Library of Trinity College Dublin, the University of Dublin. This is an exciting new role to work with a team who support researchers, as well as and undergraduate and postgraduate students, in their use of the unique and distinctive collections in the Library’s care dating from 3,000 BC to the present day. The Services and Liaison Librarian, Research Collections, will be responsible for the day-to-day management of the team who deliver study centre services, as well as supporting an expanding programme of academic-led seminars which are integrated into the Trinity curriculum and beyond. The successful candidate will be expected to focus on increasing positive engagement with the physical collections in a user-focussed environment, whilst also ensuring the careful handling of collections and their ongoing security. To successfully integrate the services, various policies and practices will require review and amendment. The Services and Liaison Librarian will report to the Head of Research Collections and engage regularly with the curatorial team of Assistant Librarians in the division to ensure adequate, in-depth research support is provided to study centre users, and ensure that the daily delivery of frontline support is provided at the highest possible level by the team of staff who welcome and supervise readers. The post holder will also regularly liaise with colleagues across the Readers’ Services division to ensure consistency across services in different library spaces. Context The Research Collections division is undergoing change with ongoing preparations for the redevelopment of the historic Old Library building, home to its world class collections and associated reading room space. The redevelopment project will deliver a new and inspirational Research Collections study centre and adjacent seminar facility for current and future users of the collections. In the interim period until building reopening, a temporary study centre facility will provide an integrated service in the Ussher Library basement: bringing together fully, for the first time, access to the collections of early printed books and special collections, with manuscripts and archives – adjacent to the Map Library reading room. This is a permanent, full-time position. The post is subject to satisfactory completion of a probation period. This position is 35 hours per week (pro-rata), 7 hours each day Monday to Friday, e.g. 9:00 am to 5:00 pm with a lunch hour. It currently does not attract flexitime; however a flexible working day can be arranged by agreement with the line manager. In addition, the postholder will work on the Saturday Duty roster on a pro-rata basis (currently one in every seven for full-time equivalent staff) and some evening duties. Main Responsibilities This is a list of the tasks, duties and responsibilities for the role. Service • To evaluate, update and implement changes to policies and practices associated with the delivery of an integrated Research Collections study centre: including those associated with access and registration, material retrieval and issuing, service hours, enquiry handling, collection security, GDPR compliance, seminar bookings, etc. • To deliver a user-focused service for scholars and students at all levels, with the support of the team of staff who greet, supervise and assist users of the centre, and who deliver back-office activities. • To maintain oversight of the quality of user facilities and experiences, including upkeep and improvements of user guides and information on the webpage. • To monitor and analyse user feedback, visitor numbers and enquiry statistics with the purpose of identifying trends and then prioritising service developments or new initiatives. • To maintain oversight of the Centre’s supervision rota, and to address gaps due to absence/vacancy; to participate in reading room supervision, as required; and to work on a roster of Saturday and evening duty. • To meet regularly with the team delivering study centre service, to share experiences and updates, to provide regular training opportunities, to encourage personal development, and to support the implementation of new service objectives. • Liaison with the curatorial team to ensure expert level support is available to researchers and undergraduate and postgraduate students working with Research Collections material, and to promote long-standing partnerships with researchers. • Regular liaison with the three Deputy Heads of Reader Services responsible for space, digital systems and services, and teaching and research support to ensure consistency of service across the whole Library and ongoing improvements to services. • To maintain an awareness and participate in wider developments in the provision of excellent reader service by attending relevant meetings, seminars, workshops and other professional events as required, and liaising with colleagues in other academic libraries. • Contribute to wider library initiatives and working groups, such as those dealing with web services, offsite collection storage, the library management system, access policies, communications, conservation and digitisation programmes, etc. Collection care and data protection • To ensure the utmost care and security of the collections, and the compliance of readers and staff with necessary legislation (such as data protection and copyright, dignity and respect, and health and safety, etc.). General • To show a commitment to ongoing professional development. • Other related duties as directed by the Head of Research Collections. Person Requirements The role-holder will require the following knowledge, skills and attributes for successful performance in the role. Qualifications • Good honours degree – essential. • Professional postgraduate qualification in Library or Information Studies, or Archival Management – essential. Knowledge • Understanding of and commitment to excellent customer service, and able to form lasting positive relationships with service users – essential. • An interest in a specific area or aspect of the Library’s Research Collections – desirable. Experience • At least two years’ experience; working in an academic library and/or with special collections in a customer facing role – essential. • Experience of managing staff, including determining objectives, motivating, and confident in delivering change during a complex period in the development of an organization – essential. Skills • Creative approach to problem solving, using initiative and collaborating with others to resolve issues and to deliver new services. • Excellent IT skills including experience with the suite of MS programmes - essential. • Excellent communication skills, both written and verbal. • Ability to organise and prioritise workload and meet deadlines while paying attention to detail. Personal attributes • Ability to work independently and also as part of a team. • Commitment to a service ethos
Store Manager
About the opportunity... Store Manager Opportunity: lead, inspire, and excel – creating amazing value everyday! As a Store Manager in a dynamic team, you're stepping into more than just a leadership position – you're in a pivotal role in shaping the experiences of your team and the customers you serve. Your day-to-day actions don't just drive sales; they create an environment where our core values of love our customers, care for our colleagues, and protect the pounds (and euros) come to life. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Why Choose Us? Ready to Join Us? This opportunity is for those ready to make an impact in a vibrant retail environment. We'd love to hear from you if you're driven to lead, inspire, and excel. Apply now and take your first step in a fulfilling career with us. Salary: Up to £41,589 + Benefits
Customer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Significant experience in financial services · Excellent knowledge of all retail finance product, processes and procedures · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment · Committed to and enjoys working in a sales environment Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Communication & Influencing Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB.
Experienced Dog Groomers and Groomers Assistants
Petmania Grooming Studios is currently the largest and most successful grooming business in the country and boasts some of the most talented and committed Groomers available. We run busy energetic grooming studios where you will be expected to not only groom our canine customers to a very high standard, but treat our human customers with the same level of customer service you would like to receive yourself. We are currently recruiting for full and part time Groomers and Groomers Assistants for our Kilkenny Store The successful candidates will join the experienced grooming team in our Kilkenny store, and take part in all grooming activities including; If you would like to join this team, you must hold a QQI level 5 or City and Guilds in Grooming and have at least 1 year’s practical experience in a grooming role. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Experienced Dog Groomer
Petmania Grooming Studios is currently the largest and most successful grooming business in the country and boasts some of the most talented and committed Groomers available. We run busy energetic grooming studios where you will be expected to not only groom our canine customers to a very high standard, but treat our human customers with the same level of customer service you would like to receive yourself. We are currently recruiting for full time Groomers for our Waterford Store The successful candidates will join the experienced grooming team in our Waterford store, and take part in all grooming activities including; If you would like to join this team, you must hold a QQI level 5 or City and Guilds in Grooming and have at least 1 year’s practical experience in a grooming role. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Petcare Advisor/Sales Assistant
Petmania are currently recruiting for a part-time Sales Associate for our Tullamore store. The ideal candidate will be passionate about retail and sales and be willing and eager to make their mark in the store. In addition to this it is an advantage if you are currently studying or recently qualified in Animal Care to QQI level 5 or 6. We currently have a 25-30 hr contract available- please note you must be available mid week The main tasks you will be responsible for are; In addition to your basic pay we offer you; Quarterly bonuses based on the success of the store, Great training opportunities through our myPetmania portal, Paid maternity and paternity leave, Access to Cycle to Work scheme and Laya Employee Assistance Scheme, Access to HSF Health cover CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Assistant Manager
Salary: €14.89 per hour, 25% colleague discount, 30-days annual leave pro rata THE JOB Are you passionate about customer service? Keen to continue your career with the largest UK Health and Wellness Retailer? As an Assistant Retail Manager, you'll support the day-to-day management of the store and become a brand ambassador for Holland & Barrett. You'll partner with the Store Manager to build a high performing team by recruiting, coaching, training, and setting clear expectations. You will act as a role model for world class customer service, drive financial performance with sales targets, maintain stock accuracy, set-up store promotional plans and ensure full compliance with health and safety. To become a Health & Wellness specialist you'll embark on a training programme that includes our “Qualified to Advise” and “Healthy Expert” qualifications which are accredited by our awarding body to Level 2 and Level 3. THE PERSON To be successful, we'd like you to show us that you have: We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities, and cultures - I am me, we are H&B. Wellness begins with you, start your journey today. THE COMPANY At Holland & Barrett (H&B) we want to empower everyone to live healthier, happier lives. With over 150 years of experience in the industry, we are an internationally trusted brand and the largest health & wellness retailer in Europe. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
