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Sort by: relevance | dateStaff Nurse Emergency Department
Staff Nurse – Emergency Department (Grade Code: 2135) HSE Mid West – University Hospital Limerick FFS An Íarthar Láir – Ospideál Ollscoile Luimnigh The current vacancy available is permanent / whole-time in the Emergency Department, University Hospital Limerick. A panel may be formed as a result of this campaign for Staff Nurse – Emergency Department from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled Informal Enquiries We welcome enquiries about the role. Contact Ms. Smitha Varghese, Clinical Nurse Manager Acute Floor - Urgent and Acute Care Emergency Directorate, University Hospital Limerick Email: smith.varghese@hse.ie Tel: 087-4090059 Contact UHLRecruitment@hse.ie for enquiries relating to the recruitment process.
Multi-task Attendant
Location of Post – HSE Mid West Acute Services There is one permanent, whole time vacancy within the Acute Services HSE Mid West. The initial assignment location is Croom Orthopaedic Hospital. Older Persons Services There are a number of whole time and part time permanent vacancies available in the following locations: • St Camillus’s, Shelbourne Road, Limerick City • Raheen Community Hospital, Tuamgraney, Co. Clare • Ennistymon Community Hospital, Co. Clare • St. Joseph’s Hospital, Ennis, Co. Clare • St. Ita’s Community Hospital, Newcastlewest, Co. Limerick A panel may be formed as a result of this campaign for HSE Mid West, Acute & Older Persons Services, from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. The location of these posts will be indicated at expression of interest stage. Reporting Relationship The Multi Task Assistant will report to and work under supervision and direction of the nominated Supervisor, as appropriate to the site. Purpose of the Post The provision of high quality cleaning, catering and porter services to all patients and service users in line with hospital service needs, national standards, national and local policies, procedures and guidelines. Support the provision of a high quality, safe and professional customer focused service. Duties assigned to the Support staff will vary depending on the service need and care setting. Principal Duties and Responsibilities Service needs will require movement of staff between wards/departments/relief duties as directed. The duties of the Multi Task Attendant will be dependent on the service needs of the care setting. Below is an outline of the principal duties a Multi Task Attendant may carry out, as assigned and as directed. General Duties • Support the principle that the care of the patient comes first at all times and approach work with flexibility and enthusiasm. • Maintain awareness of the primacy of the patient in relation to all hospital activities. • Maintain the confidentiality of all information made available during work. • Work as part of a Support Service Team within the assigned care setting. • Maintain a strict code of personal and general hygiene in the workplace as per work schedules, existing policies, procedures, and Infection Control guidelines. • Have knowledge of HIQA Standards and how they apply to the role (e.g., National Standards for Safer Better Healthcare, National Standards for the Prevention and Control of Healthcare Infections, Hygiene Standards). • Adhere to HSE national and local policy, procedure, protocol, and guidelines (PPPGs). • Be aware of Statutory Occupational Health & Safety Legislation under the Safety, Health & Welfare Act, 1989. • Ensure efficient and economical use of materials and equipment. • Carry assigned bleep/phone and be contactable at all times. • Ensure completion and maintenance of relevant documentation and records (e.g., signing off on work completed). • Assist with patient care as required including working with multidisciplinary staff in all areas of the UL Hospitals Group. • Maintain a satisfactory standard of work. • Present a professional approach when dealing with the public, staff, and patients. • Demonstrate a friendly and co-operative attitude towards visitors/relatives/staff. • Respect patients/clients and their families, showing dignity, courtesy, and professionalism at all times. • Act as an advocate for patients/clients as appropriate. • Participate in any service developments as may be required from time to time. • Be aware of and comply with policies, directives, guidelines, and recommendations from statutory bodies in relation to Health & Safety, Manual Handling, Infection Control, Environmental Health, HACCP, HIQA, and Waste Management. • Present for work in full and proper clean uniform at rostered time. • Rotate with roster duties when required. • Report to immediate Supervisor on any irregularities affecting the carrying out of assigned duties. • Prepare such other duties appropriate to this employment as may be assigned. Multi Task Attendant Duties • Responsible for the preparation and serving of food in line with national and local policies, food regulations, and HACCP standards. • Assist in the provision of a quality Catering service and work in line with Hydration and Nutrition Policy for Acute patients. • Responsible for general cleaning of the service area as identified by the manager and ensure agreed standards of cleanliness and hygiene are maintained and appropriately documented. • Responsible for general cleaning and decontamination of equipment used in the service area, including completion of checklists and application of ‘I am Clean’ tags. Staff to receive relevant training for all equipment. • Ensure proper use of cleaning materials and equipment and report defects for repair to the Supervisor. • Responsible for the transportation of patients/service users, relevant medical charts, equipment and products, clinical and non-clinical waste, medical gases, linen, and stores deliveries throughout the assigned hospital. • Provide proper care and attention to all patients and service users. The service operates over 7 days per week (depending on site). Working hours may include Night Duty, Evening Duty, Weekend Work, Unsocial Hours, and Shift work. THIS JOB DESCRIPTION IS NOT TO BE REGARDED AS EXHAUSTIVE OR RESTRICTIVE AS SERVICE NEED MAY DICTATE ADDITIONS OR MODIFICATIONS FROM TIME TO TIME. Health & Safety • Observe all rules relating to Health and Safety and Conduct at Work. • Use all equipment provided safely and responsibly in line with manufacturer guidelines. • Adhere to HSE policies and comply with health and safety, infection prevention and control, and risk management procedures. • Report any risk, incident, or potential incident which may compromise the health and safety of patients, staff, or visitors. • Report accidents or near misses and ensure completion of incident/near miss forms. • Report equipment faults/defects to the person in charge and ensure safe storage of equipment. • Undertake duties related to patient/client/resident care for which trained. • Attend training courses as required (e.g., Cleanpass, HACCP, Manual Handling, Fire Prevention, IP&C, medical gases). • Conduct oneself in a manner that ensures safe patient/client care. • Support and participate in sustainable energy, water, and waste initiatives. • Adhere to the Public Health (Tobacco Amendment Act 2004); smoking within Hospital Buildings and grounds is prohibited. Education & Training • Attend induction and mandatory in-service education. • Participate in the induction of new staff as directed. • Maintain continuous personal development and participate in team-based development, education, training, and learning. • Participate in appraisal and the development of a personal development plan in conjunction with line manager. Eligibility Criteria Qualifications and/or Experience Candidates must, on the closing date: Professional Qualifications, Experience, etc. i. Possess the relevant QQI/FET Level 5 Certificate in Health Service Skills, or ii. FETAC Level 5 Certificate in Health Service Skills or Healthcare Support, or iii. A relevant healthcare qualification, or iv. Be currently employed as an Attendant, Multi-Task, or comparable role and be willing to undertake a QQI/FET Level 5 programme in Health Service Skills or equivalent. (b) Candidates must have the personal competence and capacity to properly discharge the duties of the role. Health • Fully competent and capable of undertaking duties attached to the office and in a state of health to render regular and efficient service. Character • Must be of good character. Post Specific Requirements • Successful candidates are required to enrol in a QQI/FET Level 5 programme in Health Service Skills or equivalent within 12 months of employment commencement and complete within 18 months. Funding will not be provided by the employer. • Any additional requirements specific to the post will be notified at “expression of interest” stage. Citizenship Requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens, OR (ii) Non-EEA citizens with permission to reside and work in the State. Refer to Appendix 2 of the Additional Campaign Information for accepted stamps for Non-EEA citizens. Skills, Competencies and/or Knowledge Professional Knowledge & Experience • Knowledge of HIQA, HACCP, National and Local standards and adherence requirements. • Ability to carry out duties and responsibilities of the role. • Understanding of transferring materials and equipment safely and maintaining sterility where necessary. • Knowledge of healthcare principles. • Ability to apply knowledge to best practice. • Commitment to continuing professional development. • Commitment to high standards and patient-centred service. Building and Maintaining Relationships including Teamwork • Work as part of a multi-disciplinary team. • Motivation and innovative approach to job. • Present a neat and tidy appearance. • Carry out instructions and provide quality care to patients. Planning and Organising • Plan work effectively and efficiently. • Flexible approach to working hours, rostering, unsocial hours, night duty, on call. • Work on own initiative and under pressure. Commitment to Providing a Quality Service • Focus on quality. • Empathise with and treat patients, relatives, and colleagues with dignity and respect. • Motivation to fulfil the role and contribute to improving the service. • Maintain confidentiality. Communication & Interpersonal Skills • Effective communication skills, clearly presenting information. • Communicate professionally with colleagues. • Communicate compassionately, respectfully, and with dignity to patients. • Competent in spoken and written English for reports and documentation. • Listen openly and check understanding. Campaign Specific – Selection Process Ranking/Shortlisting/Interview • Ranking/shortlisting may be carried out based on information supplied in the application form. • Criteria for ranking/shortlisting are based on eligibility and skills, competencies, and/or knowledge. • Successful candidates may be called to interview in ‘bands’ depending on service needs. Tenure • Current vacancy is Permanent and whole time. • Pensionable post. A panel may be created for future vacancies of full or part-time duration. • Appointment governed by Health Act 2004 and Public Service Management Acts. Working Week • Standard working week: 39 hours. • Contracted hours may change between 8am-8pm over seven days to meet extended day service requirements. Annual Leave • 23 days. Superannuation • Pensionable position; membership notified in contract of employment. Age • Compulsory retirement age: 70 years (Public Service Superannuation (Age of Retirement) Act, 2018). Probation • 12 months probationary period as per Department of Health Circular No. 10/71. Protection of Children – Guidance and Legislation • All HSE staff responsible for child welfare and protection. • Must understand responsibilities under Children First Act 2015 and relevant legislation. • Mandated persons under the Children First Act 2015 appointed as Designated Officers under the Protections for Persons Reporting Child Abuse Act, 1998. Remuneration • Salary scale (as of 01/08/2025): €35,788, €37,252, €38,724, €39,204, €40,211, €41,082, €42,336, €43,636, €44,984. • New appointees start at minimum point; incremental credit may apply for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011).
NAAS-- - Patient Experience Manager
Grade VII Patient Experience Manager Quality & Patient Safety Department, Naas General Hospital. There is currently one permanent and whole time vacancy available. A panel may be formed as a result of this campaign for Patient Experience Manager, from which current and future, permanent and specified purpose vacancies of full or part time duration may be filled. Informal Enquiries Michelle Lynch Quality & Patient Safety Manager Naas General Hospital Email: michelle.lyncp3@hse.ie Phone: 045 849802. DML is committed to providing information and services which are accessible to all, if you require accessibility assistance throughout any stage of the recruitment process, please contact: Michelle Lynch Quality & Patient Safety Manager Naas General Hospital Email: michelle.lyncp3@hse.ie Phone: 045 849802 Purpose of the Post The Patient Experience Manager will play a vital role in building and strengthening relationships with patients, their families and staff in Naas General Hospital. This service will empower patients to ensure their voice is heard. The Patient Experience Manager will play a key role in contributing to the Hospital’s QRPS Department. The post-holder will be expected to demonstrate expert leadership and management skills in the development and delivery of best-practice in driving the quality agenda for Naas General Hospital. This will include the management of service user feedback and the implementation of innovative programmes for service user engagement to ensure the continuous improvement of patient care. The post holder will foster excellent working relationships with multi-disciplinary teams. He/she will contribute to a mutually supportive and effective team culture within the QRPS Department. Eligibility Criteria This campaign is confined to staff who are currently employed by the HSE, TUSLA, other statutory health agencies*, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 as per Workplace Relations Commission agreement -161867 Candidates must on the latest date for receipt of completed applications demonstrate experience as relevant to the role: Eligible applicants will be those who on the closing date for the competition: (a) Have satisfactory experience in an office under the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 at a level not lower than that of Grade IV (or equivalent) And Have not less than two years satisfactory experience either in that office or in an office at a level not lower than that of Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 And (b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office. And Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI) in a relevant discipline. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character
Team Leader
Team Leader / Supervisor – Your journey starts here – and where it goes is up to you. The Role: This is a stepping-stone, not a stopgap. As Team Leader, you’ll build essential leadership skills, gain valuable hands-on experience, and be supported every step of the way. Whether you see yourself running your own store or stepping into a regional role, we’ll help you get there. Why Join Us? This role is based at our Nenagh RP store . Free on-site parking available. Apply now and take the next step in your hospitality journey!
UHWA Physiotherapist, Clinical Specialist - Postnatal Hub
***********PLEASE COMPLETE THE APPLICATION FORM FULLY, CV'S ARE NOT ACCEPTED********** Principal Duties and Responsibilities Professional / Clinical The Clinical Specialist Physiotherapist will: The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
Occupational Therapist, Staff Grade
**** CVs NOT ACCEPTED. PLEASE APPLY USING OFFICIAL HSE APPLICATION FORM *** The Occupational Therapist (Staff Grade) will function as an efficient member of the Occupational Therapy team with the aim of ensuring optimum delivery of a quality, patient-centred Occupational Therapy service that is in keeping with the best practice in the Acute Care setting.
Catering Officer
Position: Catering Officer Grade II Contract: Specified Purpose Contract Hours: 35 hours per week : Mon – Sun Salary range: HSE Consolidated pay-scale 1stAugust 2025 Reporting to: Catering Manager Closing Date: 28/01/2026 ESSENTIAL SKILLS: · Degree, Diploma or Certificate in Supervisory Management or Institutional Management granted by a recognized college after a course of not less than two years. · Have a minimum of one years’ experience in a supervisory role in an environment serving not less than 200 meals daily · HACCP/Food Safety Management course from a recognized training provider, for a programme of 21 hours duration with a certificate of competency. · Be computer literate · Good organizational abilities and administrative experience · High capacity for responsibility and individual initiative · Flexible DUTIES AND RESPONSIBILITIES: The successful candidate will carry out the following duties. Please note this list is not exhaustive and additional duties may be required but will be discussed in detail with the line manager. JOB OVERVIEW The Catering Officer, Grade II will: · Be responsible for the production, distribution and provision of a high-quality catering food service to service areas for patients and staff. · Plan raw materials and people based on the production plan for the day/week. · Be responsible for the organisation of Catering operations including specialised diets, functions and the introduction of new menus as appropriate for patients and staff are met in a responsive, individualised manner such that it meets the nutritional needs of the patients. · Liaise with dieticians/ other multi-disciplinary staff in relation to all aspects of catering services to patients. · Ensure that effective methods of control are established and maintained over all items of expenditure including purchasing, receiving, quality control, storing, stock control, contract services and staff costs. · Prepare the specifications for the purchasing of all goods required. · Maintain all appropriate records and management information reports required · Prepare budgets and ensure adherence to same · Provide leadership throughout the catering service to meet the standards required in keeping with best practice, HSE policies and legislation. Quality of Service The Catering Officer, Grade II will: · Gather information in relation to meals, deal with customer queries and complaints when appropriate and compile reports for the Catering Manager. · Ensure that standards of service are maintained and all aspects of HACCP (Hazard Analysis and Critical Control Point) are fully implemented including ongoing staff training courses with the Environmental Health Officer (EHO) Education Sector and on the job. · Identify and implement working standards for the Catering Department (Canteen Ward level) · Devise formal systems and procedures for monitoring, auditing and feedback of service. · Develop procedures for notifying and rectifying problems · Ensure that all meals are prepared on schedule for patients and staff and are within nutritional and dietetic control guidelines. · Lead on change ensuring safe, efficient and effective use of all resources. · Develop and implement, where necessary, the policies and procedures associated with best and safe practice and monitor compliance with these practices. · Ensure the prompt provision and efficient service of all meals and catering requirements at the specified time to the standards laid down in the Key Performance Indicators (KPIs). · ‘Walk the floor’ during service periods to ensure that excellent levels of service are being delivered to the customers/clients. · Manage the quality and hygiene of the food cycle from preparation through to delivery, including presentation. · Evaluate customer satisfaction and manage change to meet needs. Hygiene and HACCP The Catering Officer, Grade II will: · Check, audit and ensure all areas in the Catering Department are maintained in a hygienic condition and that cleaning schedules are monitored, appropriate and completed. · Ensure that all principles of HACCP are checked on a daily basis and weekly audits are carried out to test the effectiveness of the system. · Administer the HACCP system in the main kitchen and other areas in conjunction with the Catering Manager and with each member of staff. · Ensure that all staff are aware of HACCP procedures/controls and are acting accordingly. · Ensure that all HACCP documentation is being completed daily by all relevant staff and that full traceability for all foods is evident within the documentation. · Be competent in HACCP record storage, filing and efficient retrieval for inspection purposes. Health and Safety The Catering Officer, Grade II will: · Ensure that all staff are provided with, and wear, full uniform and personal protective equipment, including footwear. · Ensure that equipment and work areas/practices are safe, and that maintenance is carried out in a timely and regular fashion. · Report and take necessary action in the event of fire, an accident, stock damage and unfit food, and complete the necessary documentation/reports. · Risk-manage all aspects of the services and control the identified risks within your scope or escalate as appropriate. · Ensure all staff are fully aware and adhere to Fire Safety, Smoking Policy and Health and Safety Regulations. · Take necessary steps to ensure the security of all equipment, utensils, stores and offices. · Arrange courses in fire safety, manual handling, food hygiene and other relevant processes, in conjunction with the Catering Manager. · Keep risk assessments and the site-specific safety statement is updated for the Catering Department and carry out safety audits to ensure health and safety standards are maintained. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Oral Nutrition & Hydration standards, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. · Ensure all chemicals are safely stored and managed within the Catering Department. Management & Supervision of Staff The Catering Officer, Grade II will: · Supervise and line manage Catering Staff assigned to the Catering Department · Ensure, in conjunction with the Catering Manager, that sufficient staff are available each day on all shifts, to provide proper and appropriate services. · Ensure that all catering staff are adequately trained to provide a high-quality service to all customers. · Maintain good communications within the department and encourage good employee relations including ensuring that staff are aware of and comply with personnel practices and procedures/policies. · Deal with matters of staff discipline in accordance with the hospital Grievance Procedure/Dignity at Work Policy. · Keep the Catering Manager informed in relation to staff grievances, discipline issues and staff welfare issues as appropriate. · Be responsible for assisting the Catering Manager in the monitoring and controlling of staff entitlements to leave; completing timesheets, absenteeism, and sick leave records, and returning them to the appropriate departments. · Organise and implement induction programmes for new staff · Ensure staff attendance at mandatory and core training programmes · Devise comprehensive on-going skills training programme for all staff · Develop and update departmental procedure manuals · Ensure own professional development in keeping with industry, educational and technical development · Provide the team leadership required, enabling all staff members to give their maximum potential contribution to the services. · To convene team meetings and develop good systems of communication with staff · Be involved in the recruitment of catering staff, and assign appropriate duties to staff under his/her control. · Ensure staff have the opportunities for personnel development through in-house training and otherwise as necessary. · Develop systems and processes that will ensure best practice on rosters and skill mix. · Plan and control holidays within the operation to ensure the seamless delivery of catering services. · Monitor and manage absenteeism within area of responsibility in accordance with HSE guidelines. · Ensure that all personnel policies are complied with regarding leave, discipline, contracts of employment etc. · Ensure that all employees project a positive, approachable, friendly and professional image. · Participate on interview boards as required. Information Technology The Catering Officer, Grade II will: · Be aware of modern developments within the industry, and assist in the introduction/implementation of new/updated technologies. · Operate existing/new/updated technology as appropriate. · Develop inventory, maintenance and other records regarding equipment · Identify appropriate equipment and products for each task · Ensure equipment is well maintained, regularly monitored and faults reported The post holder may be required to perform other duties as appropriate to the post, which may be assigned to him/her from time to time, and to contribute to the development of the post while in office. This job description will be subject to review in the light of changing circumstances. It is not intended to be exhaustive but should be regarded as providing guidelines within which individuals work. The duties and responsibilities detailed above reflect the present service requirements and may be subject to review and amendment to meet the changing needs of the service. Short listing may be carried out on the basis of information supplied in your Application Form. The criteria for short listing are based on the requirements of the post as outlined in the ‘eligibility criteria’ and ‘skills, competencies and/or knowledge section of this job specification. Therefore, it is very important that all experience is outlined in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Please note this competition can be closed early in the event of large volume of applicants.
Quantity Surveyor
Senior Quantity Surveyor (QS) Role Introduction: Applegreen is seeking to recruit a Quantity Surveyor who will lead the procurement, planning, contractor negotiation and cost analysis for multiple projects. As a senior member of the Group Developments Team, the candidate will be required to significantly influence and progress the Applegreen Group Developments Team in advancing its vision and capability; “ to deliver best-in-class Value and Efficiency in capital developments projects globally” The role is being created in a growing department within Applegreen that will spend in excess of €500m over the coming years on strategic capital projects. As such, the successful candidate will bring their own initiative to deliver the departments vision, all aligned with the wider Applegreen Vision and Core Values. The successful candidate must demonstrate strong commercial awareness, ability to work in a fast-paced environment and prove they have the ability to be a senior leader within the central Group Team that will guide the regional project teams. The role is ideal for someone seeking to scale the organisation and grow their influence on the overall business. The role will report to the Head of Construction in Applegreen and while primarily based in the Applegreen Head Office in Parkwest, Dublin, the role does allow for flexibility on working location. From time to time there will be a requirement for travel. A full driver’s licence is an essential requirement. Key Responsibilities: As the Applegreen business evolves, the responsibilities will evolve and change over time. The core responsibilities will centre around the following areas:
Deputy Store Manager
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Do you enjoy leading by example? This could be your next career move. Come and talk to us, to see what we’re all about. Please note that as part of your application you will be asked to complete a numerical and verbal reasoning test, designed to provide us with a more in-depth understanding of your skills and your potential as a member of team Lidl. What you'll do Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Duty Manager
Main purpose of the role: Ensure the store operates efficiently and effectively and provide our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To deliver on key store targets (sales and profitability) through effective management of people and operations. The ideal candidate will have/be: Minimum 2 years€,, experience in a management position; Good knowledge of Microsoft Office (Excel, Word); Experience balancing cash/tills; Excellent communication skills; Good delegation skills; Highly driven with a strong work ethic; An understanding of how to achieve KPIs and targets; Commerciality and brand awareness; Passion for grocery retail; Thrive in a fast-paced working environment. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative; Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager; Implement planograms correctly and ensure the correct range is in place in store; Merchandise and present the store to the highest standard; Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace; Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment; Support Store Manager in the development and training of the team and in ensuring the smooth running of the store; Manage employee performance, giving regular feedback, recognition and encouragement; Deal with all customer queries efficiently, professionally and consistent with store policy; Understand achieving margins in all departments; Engage with new initiatives and embrace new ways of working;