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Sort by: relevance | dateCustomer Experience Champion, Gorey
Job Title: : Customer Experience Champion - Gorey Vacancy ID : 099278 Vacancy Type : Fixed Term Contract Post Date : 14-Jan-2026 Close Date : 28-Jan-2026 PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Responsibilities: This is a 24 month Fixed Term Contract, based in Gorey (Onsite). Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
Facilitator, Day Service
Facilitator - Day service SPECIFIC PURPOSE CONTRACT Tallaght, Co. Dublin 39 hours per week Job reference: FAC_TALLS_1401 Essential criteria for the position of Facilitator: Full Job Specification available on request
Support Worker
Support Worker - Residential Stillorgan, Co. Dublin 48 hours per month minimum Job reference: FPT_BLOSS_1401 Essential criteria for the position of Support Worker: Full Job Specification available on request
After Work Co-ordinator
Qualifications and Particulars of Employment 1. Tenure of Employment Permanent part-time and pensionable roles. A panel may also be formed from this competition. 2. Probationary Period A probationary period of 9 months will apply to this post. 3. Qualifications and Experience Each candidate for the appointment must: Have an appropriate 3rd level qualification at Level 8 or above on the Quality & Qualifications Ireland (QQI) framework in Health, RNID Nursing, Management, or Education. Have 3 years’ experience (5 years desirable) working at senior grade with relevant management experience with adults with Intellectual Disability, Autism, or Challenging Behaviour. Have experience of setting up and maintaining effective administrative systems that support the efficient and effective operation of services. Be available to work afternoons/evenings and every second Saturday to supervise the After Work Programme. Essential: Possession of a full clean driving licence which qualifies you to drive on Irish roads. 4. Remuneration €53,219 - €60,942 per annum, pro-rata for part-time roles – Workshop Manager Grade (1/8/25). Successful candidates are required to submit all documentary evidence outlining any relevant experience within 3 months of starting date. Failure to do so will mean any incremental credit due will only be paid from the date of submission of documents. 5. Hours of Work 63 hours per pay period, working evenings and every second Saturday as per roster. As this post is an After Work Programme Coordinator, there will be a requirement to work during day service shutdown periods. 6. Pension Scheme The Brothers of Charity Contributory Superannuation Scheme, linked with the Nominated Health Agencies Superannuation Scheme or Single Public Service Pension Scheme (whichever is applicable), will apply to this appointment, with entry from the date of taking up employment. 7. Health Candidates must be free from any defect or disease which would render them unsuitable to hold the appointment and must be in a state of health indicating a reasonable prospect of regular and efficient service. Successful candidates will undergo a medical examination by a medical practitioner nominated by the employing authority. 8. Duties General duties are as described in the attached Job Description. 9. Note re Canvassing Any attempt by candidates, or by any person acting on their behalf, to canvass or influence any staff member of Brothers of Charity Southern Services, or anyone nominated to interview or examine applicants, will automatically disqualify the candidate. 10. Garda E-Vetting Clearance / Police Clearance Garda E-Vetting clearance is required. Police clearance is required for candidates who have lived abroad for over six months. 11. Annual Leave 28 days per annum, pro-rata for part-time role. 12. Notice At least 1 month’s notice, in writing, is required during the probationary period; two months’ notice thereafter. Salary Scale €53,219 - €60,942 per annum, pro-rata for part-time roles – Workshop Manager Grade (1/8/25) General Statement of Duties & Responsibilities The person appointed shall: Ensure every person availing of the After Work Programme has the level of support appropriate to their individual needs, including nursing and medical needs. Manage the identification, development, implementation, evaluation, and review of After Work Programmes for men and women in the service. Actively support and encourage social inclusion and integration within each person's local community. Ensure appropriate handover of relevant information or incidents to family, staff, or day service managers. Support day service managers with roster continuity and day-to-day coordination of staff. Manage attendance and roster deficits with the day service manager. Support persons with intimate care needs. Attend After Work sites and guide staff teams. Respond to emergencies/incidents by supporting staff and persons supported. Ensure accurate records are kept and reports made available as required. Participate in case reviews, Personal Outcomes, and other planning and review processes. Attend meetings and participate in the review of integrated day services on assigned caseloads. Develop service goals in line with New Directions and implement the EASITOOL. Develop an After Work Programme for identified persons being supported. Ensure proper service delivery procedures, protocols, and reviews are in place and implemented. Work closely with multi-disciplinary personnel. Be flexible in approach to service provision and work as part of a team. Cooperate and develop effective working relationships with: Organise safe administration of medication in accordance with relevant policies. Carry out risk assessments in consultation with staff to ensure hazards associated with lone working are identified and controlled. Develop local guidelines/protocols integrated into daily safe work practices and review regularly. Ensure Service Policy for Safeguarding Vulnerable Adults is in place and compliant. Review and audit paperwork within After Work Programme locations to ensure compliance with organisational policy. Develop and implement risk assessments and risk management strategies for services. Ensure all volunteer staff receive appropriate policy implementation training. Support people to access GP, Chiropody, Psychiatric, and other clinics. Collate and manage the budget, with authority for agreed staff complement and financial resource allocation. Collate hours of After Work received by individuals for HSE reporting. Supervise and assess students, volunteers, and work experience personnel. Report accidents, irregularities, or matters of concern to the Line Manager. Manage stock and equipment within the services. Ensure service areas and vehicles are kept clean and tidy to maintain health, safety, and hygiene standards. Keep abreast of developments in service provision for persons with intellectual disabilities and attend relevant lectures, courses, and meetings. Work in accordance with HSE policy on day service provision (New Directions). Work closely with Multi-Disciplinary personnel when relevant. Be sensitive to the individual needs of men and women in the service and respond appropriately. Actively participate with Safety Representatives in developing and implementing Health & Safety Policies and Procedures, ensuring statutory compliance. Be aware of and implement fire drill procedures, including detection, evacuation, and fire fighting. Conduct required audits. Provide out-of-hours support during holiday periods as agreed with Line Manager. Drive service vehicles as required. Carry out other duties appropriate to the appointment as assigned. Financial Management (a) Collate and manage individual budgets within the service area. (b) Manage within agreed staff complement and financial non-pay resource allocation. (c) Approve fortnightly payroll inputs and ensure correct entry into Brothers of Charity Systems. (d) Approve monthly creditors and purchase authorisations in line with budget and ensure correct entry. (e) Ensure timely submission of financial reports and correct entry. (f) Maintain records for staff Annual Leave, TIL, and Sick Leave in accordance with organisational policies. (g) Ensure management information is distributed and responses developed as required. (h) Dealings with external funding bodies on staffing and finance issues are conducted centrally unless agreed otherwise. Human Resource Management (a) Identify future staff needs and provide advance notice for replacement requirements. (b) Participate in recruitment and selection of staff. (c) Formally supervise or arrange supervision of staff within the Service Area. (d) Conduct or arrange staff appraisals and performance reviews. (e) Implement formal communication systems to ensure effective team relationships. (f) Coordinate, supervise, and monitor the roster system within the Service Area. (g) Ensure all human resource issues are dealt with in accordance with policy/procedure. Training & Education (a) Ensure all new staff complete induction, mandatory training, and other future training as required. (b) Maintain an updated staff training log, identifying training needs in accordance with organisational procedures. (c) Stay informed of developments in intellectual disability services through lectures, courses, and staff meetings. (d) Supervise training and education programmes for student placements, volunteers, and work experience personnel. Health & Safety (a) Participate with the Safety Representative in developing and implementing Health & Safety Policies and Procedures, ensuring statutory compliance under the 2005 Safety, Health & Welfare at Work Act. (b) Implement fire drill procedures, including detection, evacuation, and fire fighting. (c) Ensure all fire compliance is up to date. (d) Develop and maintain a risk register, ensuring risk assessments are developed, communicated, and implemented. File Maintenance & Record Keeping (a) Ensure accurate records are kept and reports made available as required. (b) Implement and maintain adequate filing systems within the Service Area in line with Files & Confidentiality Policies. General Services & Facilities (a) Manage transport and ancillary services efficiently and in line with best practice and organisational policies. (b) Maintain facilities and services to a high standard, with a systematic approach to monitoring and remedial actions. Flexibility: Duties may change with the ongoing needs and developments of the service. Employees are expected to demonstrate flexibility and the ability to develop new approaches to work. Confidentiality The appointee may have access to confidential information concerning the medical or personal affairs of people supported and/or staff. Records and information are strictly confidential and must not be divulged or discussed except in the performance of normal duties. Records must not be left unsecured and must be kept in safe custody when no longer required.
Quality Improvement Manager
Quality and Compliance Manager – Permanent, Full-time The Quality Improvement Manager, reporting to the Head of Quality, Risk and Regulatory Compliance (QRC), will hold responsibility for the incident management framework and associated processes. The post holder will also input to the patient feedback process, regulatory compliance, risk management and the clinical governance framework across St John of God University Hospital and St Josephn’s Centre Shankill. The post holder will provide strong leadership, best practice standards of healthcare delivery and demonstrate efficiency and effectiveness in supporting the service to deliver a safe, compassionate and data led patient cantered services. In so doing, the post holder will ensure the provision of such leadership in accordance with the ethos and values of Saint John of God Hospitaller Services Group and that the quality and regulatory requirements are improved, adhered to, implemented and maintained. Responsibilities: · The management of all incidents in line with SJOGUH incident management policy and will manage the regulatory requirements of the Patient Safety (Notifiable Incidents and Open Disclosure) Act 2023, commenced 2024. · Provide administrative support and input on serious incident reviews. · Actively support and provide administrative support to the Open Disclosure Process, Designated Persons and Staff Support Persons. · Coordinate SIMT meetings i.e., annual schedule, minutes, data reports and contribute to Review Reports. · Actively manage and quality assure final Review Reports and disseminate as per agreed hospital processes. · Manage, assigned reporting requirements of the Mental Health Commission (MHC) and Health Information and Quality Authority (HIQA) · Design and maintain standardised serious incident data reports, that incorporate analyses, trends and performance indicators · Roll out of assigned quality improvement plans/projects · Prepare reports as required by the Head of QRC, Senior Management, MHC. · Oversee and manage the delivery of an Incident Management Framework training plan, for all staff disciplines and grades. · Oversee and manage requirements of the National Open Disclosure Framework. Essential Qualifications : · Qualification in healthcare desirable · A minimum of 3 years’ experience in Quality/Risk/Regulatory Compliance
Senior Social Worker
Senior Social Worker (Addiction) – Permanent, Full-time This role involves assessing the psycho-social needs of patients in the context of their family and social environment. An important focus of this work involves addressing relevant issues and exploring options to enhance personal and family growth. Counselling is provided through individual, couple, family and group sessions. An inherent tenet is the recognition of the rights and dignity of every individual. This work takes place within the context of a multidisciplinary team. The Social Worker works collaboratively with other members of the Multidisciplinary team and the patient to achieve optimal treatment outcomes. During an individual Social Work consultation, the Social Worker will work in partnership with the person to consider the matters that concern him or her most. Together, the Social Worker and the individual, will explore strengths, vulnerabilities and coping mechanisms, identify the options and supports that may be available and develop strategies to bring about improvement, in accordance with his or her own decisions and lifestyle preferences. This position offers the opportunity to provide social work services within the context of the specialist Addiction Service . Essential Qualifications : · Must hold NQSW or CQSW or equivalent professional Social Work Qualification. · A minimum of five years post qualification experience with significant adult mental health experience. · Must be currently Registered as a Professional Social Worker with CORU. Must have experience of working as a Social Worker with Adults.
Registrar In Neonatology, CUMH
Registrar in Neonatology at Cork University Maternity Hospital. The successful candidate will be required to commence on Monday 13th July 2026. Completed APLS and/or NRP is an added advantage. For further details on the hospital, please refer to the following website: https://irelandsouthwid.cumh.hse.ie/
Registrar In Paediatric Medicine
The successful candidate will be required to commence on Monday 13th July 2026. Further information regarding Cork University Hospitals Group can be found on: https://www.cuh.hse.ie/ Cork University Hospital is the largest statutory / Health Service Executive (HSE) hospital in Ireland and the only Model 4 hospital in the state with all acute surgical and medical specialities integrated on the same campus (Adults, Paediatrics, Maternity and Mental Health). It is consistently one of the busiest Model 4 hospitals in Ireland, and aspires to be one of the best. Cork University Hospital (CUH) is a regional centre for secondary and tertiary care for the catchment area of HSE South, and also provides a number of supra-regional services in a range of specialities to the entire southern one third of Ireland, spanning 3 other RHA areas. https://about.hse.ie/our-work/hse-health-regions/ At a national level, CUH is one of two designated Level 1 trauma centres in the country, one of two 24/7 neurosurgical and stroke thrombectomy centres, one of five 24/7 PPCI centres, one of four cardiothoracic surgical centres, one of two comprehensive coagulation & haemophilia centres, a cystic fibrosis centre, and one of eight (NCCP) Cancer Centres, the only one with all tumour pathways, diagnostics, modalities and treatments under one provider. 98% of children cared for by CUH receive all their care in Cork. Cork University Hospitals Group (CUHG) is the HSE statutory acute hospital provider for Cork (the largest county in Ireland, and its second largest city). The group comprises 3 acute hospitals, Cork University Hospital Wilton (Model 4), Mallow General Hospital (Model 2) and Bantry General Hospital. University College Cork is the academic partner of the South-South West Hospital Group. Cork University Hospital has very strong relationships with each of the five schools within the College of Medicine and Health. CUH Group has over 5000 staff across its various sites, and is the primary teaching hospital for University College Cork, simultaneously delivering the largest number of academic clinical placements and the largest number of clinical research trials of any hospital in Ireland.
Senior House Officer In General Paediatrics
The successful candidate will be required to commence on Monday 13th July 2026. Further information regarding Cork University Hospitals Group can be found on: https://www.cuh.hse.ie/ The newly established HSE South West health region w ill manage and deliver all public health and social care services in: The two voluntary hospitals in the Group are funded by the HSE as Section 38 agencies under the Health Act 2004: The primary academic partner for the Group is University College Cork (UCC) and, together with our Higher Education Institute of Technology in Cork, plays an important role in developing and improving academic teaching, research and innovation to drive improved health for the population in the S/SWHG.
Staff Psychologist
Staff Grade Psychologist Full time, Permanent – 35 hours per week and Part-time roles Based in CRC Lead Agency Children’s Disability Network Teams The CRC Children’s Disability Network Teams (CDNT) will be providing intervention to children from the age of 0-18 years, presenting with complex developmental needs requiring inter-disciplinary intervention . Our services are based upon a Family Centered Practice Model in line with the Progressing Disability Services. This is an exciting opportunity to work as part of a dynamic team. We currently have vacancies on our CRC Children’s Disability Network Teams, across all our Dublin locations. CDNT Balbriggan; CDNT Clondalkin; CDNT Clontarf and CDNT Swords. During 2024 the CRC has embarked on a programme of organistional transformation. Partnering with the Virginia Mason Institute world leaders in supporting healthcare organisations through continuous improvement and transformational change. We would love to hear from you if you are excited about the chance to become part of our forward-thinking children's teams and contribute to implementing lean healthcare practices. The successful candidate will have the following essential requirements: · A University Degree or Diploma obtained with first or second class honours in which Psychology was taken as a major subject and honours obtained in that subject. · A recognised postgraduate qualification in Clinical or Educational Psychology · One year’s post-qualification experience working with children with disabilities · Experience of completing standardised cognitive assessment with children. · Excellent report writing skills · Excellent communication, initiative and time management skills · Flexibility and teamwork skills which are key to this role Desirable requirements: · Experience working with children with Autism Spectrum Disorder · Experience of working with children with physical disabilities · Experience of working with children with intellectual disabilities · Experience completing Assessment of Need · Full driver’s license and access to car It must be clearly demonstrated in your CV and supporting statement how you meet the required skills, competencies and knowledge for the post. Department of Health Salary Scale apply, Psychologist (€61,976 - €106,101). Please apply through the ' Apply Now' button. Please specify the CDNT team/s you wish to join. Informal enquires to hr@crc.ie, please specify the CDNT team you are enquiring about. A panel may be created from this campaign from which current and future permanent, specified purpose, whole-time and part-time posts for CRC Children’s Disability Services will be filled. Data Protection: Please refer to crc_job_application_privacy_notice.pdf to learn more about how we handle your personal data and the rights that you have during the recruitment cycle. This role is subject to HSE Approval. We reserve the right to close this competition early if we receive a very high volume of applications. #CR
