Jobs
Sort by: relevance | dateTeam Member
Costa Coffee requires a Team Member for our store in The Square, Tallaght. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
General Operative
1. Duties General Operatives are frontline service employees who are involved in the delivery of a wide range of key local authority services in the heart of communities. A General Operative in a local authority typically performs a variety of duties that support the maintenance, operations, and services provided by local government. These roles can vary depending on the specific area within Fingal County Council but generally, the duties revolve around manual labor, maintenance, customer service, and ensuring that local services run efficiently. The ideal candidate will be highly motivated, adaptable, flexible, capable of acting on their own initiative and someone with a strong sense of commitment to delivering quality public services. Key responsibilities include but are not limited to: · Carrying out duties of a general operative nature in the roads, parks, open spaces, cleansing areas. · Assisting in the maintenance and repair of public roads, pavements, and infrastructure. This can include tasks like pothole filling, surface repairs, or maintenance of street markings. · Maintaining parks, playgrounds, cemeteries, and other public areas, including tasks like mowing, planting, litter collection, and general landscaping. · Ensuring that public spaces, including streets and parks, are kept clean, safe, and presentable. · Adhering to health and safety protocols while carrying out duties, including wearing protective clothing (PPE) where required. · Operating equipment, tools and machinery. · Coning and signaling works. · Installing covers and frames. · Assume personal responsibility for own safety at work. · Available to work out-of-hours. · Participate on on-call roster. · Driving duties, if required. · Working collaboratively with other staff. · Dealing effectively and courteously with customers. Other Duties relevant to the post may be required from time to time. 2. Qualifications and requirements of the post CHARACTER Each candidate must be of good character. HEALTH Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. EDUCATION, TRAINING, EXPERIENCE, ETC. Each candidate must, on the latest date for receipt of completed application forms: (a) Have attained a good standard of general education as will enable him/her to perform satisfactorily the duties of the post. (b) Hold a valid, current safe pass card. (c) Hold a clean full driving licence 3. Particulars of Employment The post is a permanent, wholetime contract. Wages (Weekly Rate) €559.80 , €574.86, €612.23, €614.82, €617.40, €619.92, €622.50 €625.06. €627.68, €630.20, €632.41, €634.97 Holders of the post shall pay to the local authority any fees or other monies (other than their inclusive salary) payable to or received by them by virtue of their post or in respect of any services which they are required by or under any enactment to perform. HEALTH For the purpose of satisfying the requirement as to health it will be necessary for successful candidates, before they are employed, to undergo a medical examination by a qualified medical practitioner to be nominated by the Local Authority. RETIREMENT AGE The retirement age is 70 years. Recruitment A local authority may decide, by reason of the number of persons seeking admission to a competition, to carry out a shortlisting procedure. The number of persons to be invited, in these circumstances, to interview shall be determined by the local authority from time to time, having regard to the likely number of vacancies to be filled. Selection will be by means of an interview conducted by or on behalf of the local authority. Candidates will be required to pay any expenses incurred by them in attending the interview. Panels may be formed on the basis of such interviews. Candidates whose names are on a panel and who satisfy the local authority that they possess the qualification declared for the post and that they are otherwise suitable for employment may, within the life of the panel, be employed as appropriate vacancies arise. The local authority shall require a person to whom employment is offered to take up such employment within a period of not more than 6 weeks and if he or she fails to take up the employment within such period or such longer period as the local authority in its absolute discretion may determine, the local authority shall not employ the person.
Assistant Store Manager
*COMPETITIVE SALARY *MONTHY BONUS *50% EMPLOYEE DISCOUNT *LEADING OUTDOOR RETAILER* Who are we? We originate from the UK where we have a very strong market presence. Ireland is a great territory for us with its beautiful green landscape, and we have 10 stores. At 370+ stores globally and over 3000 employees we are a leading outdoor retailer, with an always-evolving attitude. You can find out about our fantastic own-brand products, as well as our newly launched brands, such as Animal, at www.mountainwarehouse.com. We’re working hard on sustainability, introducing more and more organic and recycled products- One Planet. Check out our “Inside the Outdoors” section, where you can explore the outdoors, find expert advice on how to choose your ski pants or top tips for dog owners, and learn about some of our charity ventures. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Coffee Shop Manager, Contract
Coffee Shop Manager with Cafe Sol The Café Sol chain of Coffee Shops was brought to Dunnes Stores in 2015. As well as the existing Coffee Shops based in Dublin City Centre, we have introduced a number of Café Sol Kiosks into Dunnes Stores throughout the country. Our kiosks are small coffee shops, located in store where customers can enjoy quality food and great coffee in a relaxed, easy-going atmosphere. Our team place a huge emphasis on the quality of coffee, as well as the level of service provided to our customers. We are currently looking to recruit experienced coffee shop managers to lead the team in one of our Café Sol concepts. The primary job function of the coffee shop manager is to take accountability for the coffee shop, ensuring the delivery of exceptional customer care and operational standards to maximise sales and profitability whilst maintaining costs. The successful candidates will be self-motivated, enthusiastic and committed to providing an excellent level of customer service with attention to detail. Previous experience working with coffee is essential, while experience managing a similar operation is preferable. Key Responsibilities: Dunnes Stores is an Equal Opportunities Employer.
Store Manager
Costa Coffee requires a Store Manager for our store in Clonmel Showgrounds. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Deli Assistant
Main purpose of the role:, Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be: € HACCP training is desirable but not necessary € Excellent communication skills € Previous customer service experience is an advantage € The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure € A passion for food and the ability to inspire shoppers. Main duties: € Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based € Prepare customer orders across all fresh food areas i.e. make sandwiches and rolls, dish up hot food and slice meats using the store€,,s portion control measures € Cook, prepare and display the foods sold throughout the day € Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day € Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers € Deal with all customer queries efficiently, professionally and in line with store policy.
Customer Service Representative
Role Overview: Competencies: Action Oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, tackles what needs to be done with enthusiasm, working quickly and without undue oversight. Drives Results - Consistently achieves results, even under tough circumstances. For example, does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks. Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations. Education and Experience: Minimum Leaving Certificate Qualification required. Third Level Qualification desirable. At least one year Customer Service experience required. Knowledge of the agricultural sector a distinct advantage.
Customer Service Advisors
ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business. With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community. Position Description The Customer Service Advisor will join ESB Networks Customer Care Centre, based in Wilton, Co. Cork, providing customer support to all electricity customers. Customer Service Advisors deal with a broad range of work including dealing with customer queries, emergency and no supply situations, scheduling and managing work programmes, Pay As You Go metering processes, supporting electricity suppliers, new connections and general enquiries. In this role the Customer Service Advisor works as part of highly skilled externally CCA accredited team that delivers first class customer service across various customer channels. Successful candidates will receive a comprehensive onboarding experience when they join the team, including classroom training, on-the-job learning and mentoring. Both full-time (36.25 hours per week) and part-time (25 hours per week) contracts are available with start dates in January/February 2025 . Key Responsibilities Salary Starting from €32,450 per annum (Based on full-time hours; part-time salaries offered on a pro-rata basis)
Deputy Manager
1. Operating Environment The long-term strategic vision for the future of the Courts Service sets out the 10-year plan to 2030 to re-design services around court users, leveraging digital technology to streamline services and ultimately delivering a modern court system. This is an exciting time to be a member of Courts Service staff and be part of our evolving and modernising journey. The Courts Service is seeking suitably qualified and committed individuals to take up full-time and permanent roles as Deputy Manager in Carlow Court Office at the grade of Higher Executive Officer. 2. THE ROLE · The Deputy Manager in Carlow Court Office is responsible for managing the day to day running of the Combined Court Office, including the public counter. · The Deputy Manager also assists the Combined Office Manager with the provision of leadership and direction to the team. · They have overall responsibility for the provision of a high-quality service to the Judiciary, County Registrar, court users and the public · In addition, the Deputy Manager has a court going role as a Registrar and other duties that may be assigned. · The role of Registrar is key to the efficient running of a courtroom and requires excellent organisation skills to ensure a smooth processing of a case before a Judge. This includes providing support pre-court, in-court and post-court to the Judge and the parties. · Teamwork is a key feature of the role, in particular with the Court Registrar team. Being a Registrar in Court offers a unique insight into and knowledge of the running of the courts. · The experience gained as a Registrar is transferable and beneficial to a career in the Courts Service. The post will primarily be located in the Carlow Court Office, Courthouse, Court Place, Carlow and can include on occasion locations across other Counties. It should be noted that this role does not lend itself to blended working arrangements. 3. Key Responsibilities • Staff Management and Development • Manage and develop the team to ensure colleagues are capable and competent to provide high quality services to external and internal stakeholders. • Create an effective work unit, ensuring clear identification of roles of staff and support their professional development. • Get to know the team and individual strengths and weaknesses to support successful performance, create good working relationships and the development of individual career plans. • Address performance issues in a timely manner and manage them to a successful conclusion. • Ensure staff operation in a safe, healthy, and positive working environment. • Participate in the delivery of the Modernisation Programme of the Courts Service. • Attend court as Registrar and is responsible for all associated court work. Such work includes drawing and perfecting enforceable Court Orders, making accurate written contemporaneous notes of daily court proceedings in a timely and efficient manner and with a high degree of accuracy. • Ensures timely and accurate Court lists are provided for the information of court users and to support the administration of justice in public. • Liaises between court users and the judiciary to ensure effective management of daily court sittings. • Provide support to the judiciary in the daily management of a wide variety of Court lists and hearings. • Ensures the record of Court outcomes is maintained an accurate. • Operate all courtroom technology including Videolink, Video Conferencing and Digital Audio Recording (DAR) within the court room when required. Note, the above is intended as a guide and is neither definitive nor restrictive. 4. Essential Requirements: Applicants must either (i) hold a degree in law or legal studies [FETAC level 8] and have at least 2 years relevant professional or technical experience* and staff management experience; or (ii) or holds a professional qualification as solicitor or barrister with at least 2 years’ experience as a practicing solicitor or barrister with staff management experience or at least 2 years relevant experience; or (iii) have worked for 2 years as a law clerk or legal executive and have staff management experience where attendance at Court and Court Offices was a core responsibility; or (iv) have worked in the Courts Service for 2 years in a court office or court going role; or (v) have worked in the Courts Service for 2 years as a judicial assistant or executive legal officer. *Relevant professional or technical experience means experience gained in roles with significant interaction with Courts or Tribunals. In addition to the above, applicants must also be able to demonstrate the following key Competencies identified for effective performance at this level: · Team Leadership at a sufficient senior level. · Analysis and Decision-Making skills in a complex, high volume and fast paced environment. · Management and Delivery of Results including strong administration and organisation skills with a results focus. Self-management and initiative with the ability to work to tight deadlines and have resilience to operate with confidence in fast moving and often complex situations. · Interpersonal and Communication Skills, especially when dealing with different court users and stakeholders often in challenging circumstances. · Drive and Commitment to Public Service Values - Applicants will need to be trustworthy, honest and respectful to all court users and stakeholders of the Courts Service. · Specialist Knowledge, Expertise and Self Development, including: · an in-depth understanding of the work of the Irish courts system; and · an understanding of legal terminology and concepts, and the legal system. 5. APPLICATION PROCESS Application should be made by logging into the advertisement link. The closing date is 12noon on 9 January 2025. Applications received after the closing date and time will not be accepted. Application is by CV and Cover letter. In your cover letter (400 words – built into the system) please outline your experience at the appropriate level and demonstrate your capability in leading, motivating, managing resources & stakeholder engagement and the outcome of your decisions. Candidates who do not hold or do not demonstrate the skills and experience will not be called for interview. The admission of a person to a competition, or invitation to attend an interview, is not to be taken as implying the Courts Service is satisfied such a person fulfils the requirements of the competition or is not disqualified by law from holding the position and does not carry a guarantee that your application will receive further consideration. It is important, therefore, for candidates to note that the onus is on them to ensure that they meet the eligibility requirements for the competition before attending for interview. If a candidate does not meet these essential entry requirements but nevertheless attends for interview, that candidate will be putting him or herself to unnecessary expense. It is important to note the onus is on applicants to ensure the eligibility requirements for the competition are met before attending for interview. The Courts Service accepts no responsibility for communication not accessed or received by an applicant. 6. Selection Methods The Selection Process will involve: · Shortlisting of candidates, on the basis of the information contained in their CV & Cover Letter · a competitive interview Assessment The Courts Service will short list to select a group for interview who, based on an examination of the CV & cover letter, appear to be the most suitable for the position. Those that demonstrate evidence at the required level will be called to interview. Skills and competencies Candidates should demonstrate that they have the ability to carry out successfully the duties of the role, as well as the general skills and competencies namely: Team Leadership Works with the team to facilitate high performance, developing clear and realistic objectives and addressing and performance issues if they arise Provides clear information and advice as to what is required of the team Strives to develop and implement new ways of working effectively to meet objectives Leads the team by example, coaching and supporting individuals as required Is flexible and willing to adapt, positively contributing to the implementation of change Places high importance on staff development, training and maximising skills & capacity of team Analysis & Decision Making Gathers and analyses information from relevant sources, whether financial, numerical or otherwise weighing up a range of critical factors Takes account of any broader issues and related implications when making decisions Uses previous knowledge and experience in order to guide decisions Makes sound decisions with a well-reasoned rationale and stands by these Puts forward solutions to address problems Management & Delivery of Results Takes responsibility and is accountable for the delivery of agreed objectives Proactively identifies areas for improvement and develops practical suggestions for their implementation Demonstrates enthusiasm for new developments/changing work practices and strives to implement these changes effectively. Successfully manages a range of different projects and work activities at the same time Structures and organises their own and others work effectively Is logical and pragmatic in approach, delivering the best possible results with the resources available Delegates work effectively, providing clear information and evidence as to what is required Applies appropriate systems/ processes to enable quality checking of all activities and outputs Practices and promotes a strong focus on delivering high quality customer service, for internal and external customers Interpersonal & Communication Skills Builds and maintains contact with colleagues and other stakeholders to assist in performing role Acts as an effective link between staff and senior management Projects conviction, gaining buy-in by outlining relevant information and selling the benefits Presents information clearly, concisely and confidently when speaking and in writing Encourages open and constructive discussions around work issues Treats others with diplomacy, tact, courtesy and respect, even in challenging circumstances Specialist Knowledge, Expertise & Self Development Has a clear understanding of the roles, objectives and targets of self and team and how they fit into the work of the unit and Department/ Organisation and effectively communicates this to others Has high levels of expertise and broad Public Sector knowledge relevant to his/her area of work Focuses on self-development, striving to improve performance Drive & Commitment to Public Service Values Upholds high standards of honesty, ethics and integrity Strives to perform at a high level, investing significant energy to achieve agreed objectives Demonstrates resilience in the face of challenging circumstances and high demands Is personally trustworthy and can be relied upon Ensures that customers are at the heart of all services provided Candidates with Disabilities The Courts Service has a key role to play in attracting candidates from all sectors of society, ensuring that routes to career opportunities are accessible to all who are interested. We are committed to equality of opportunity for all candidates. If you have a disability or need reasonable accommodation made during the selection process, we strongly encourage you to share this with us so that we can ensure you get the support you need. Reasonable accommodation in our selection process refers to adjustments and practical changes which would enable a disabled candidate to have an equal opportunity for this competition. Examples of adjustments we provide include the use of assistive technology, extra time, scribes and/or readers or a range of other accommodations. Please be assured that having a disability or requiring adjustments will not impact on your progress in the selection process; you will not be at a disadvantage if you disclose your disability or requirements to us. Your disability and/or adjustments will be kept entirely confidential. 7. InterviewS Interviews will take place in Carlow Court Office. Interviews will be structured in format, with candidates asked to provide examples of the competencies for the role as outline in this document. Candidates will be required to detail their experiences under the six competencies. The competencies will be thoroughly and systematically assessed at interview to assess suitability for the grade ofHigher Executive Officer. The board may ask about the experience described on the CV and cover letter or they may ask for other examples. It is anticipated the interview will last 45 minutes. Marks allocated to first interview Each of the competencies will carry equal marks of 60 therefore a total of 360 marks is available at interview. Candidates are required to achieve 30 marks or more in each competency to be considered for the panel. Panel Formation Following the interview process a panel will be formed for the purpose of filling the Deputy Manager – Court Registrar post in Carlow Court Office. Candidates will be ranked in order of merit based on performance at interview. This panel will remain in place until 30 June 2026 from the date of formation of the panel or until the exhaustion of the panel whichever is the earlier. Candidates who have not been offered a position at the expiry of the panel will have no claim to any further positions thereafter because of having been on the panel. Please note, that once an assignment has been accepted the candidate will not come under consideration from the panel again or for any similar position in another location they may have applied for. Salary The salary scale for the position (rates effective from October 2024 ) is as follows: Higher Executive Officer - Personal Pension Contribution Salary Scale: €57,122.00, €58,791.00, €60,459.00, €62,124.00, €63,796.00, €65,460.00, €67,129.00(MAX), €69,537.00(LSI [1] ), €71,939.00 (LSI [2] ) New entrants to the Civil Service will be appointed to the first point of the (PPC) salary scale. ¹ After 3 years satisfactory service at the maximum. ² After 6 years satisfactory service at the maximum.
Assistant Manager
1. Operating Environment The long-term strategic vision for the future of the Courts Service sets out the 10-year plan to 2030 to re-design services around court users, leveraging digital technology to streamline services and ultimately delivering a modern court system. This is an exciting time to be a member of Courts Service staff and be part of our evolving and modernising journey. The Courts Service is seeking suitably qualified and committed individuals to take up full-time and permanent roles as HEO Manager in Bray Court Office at the grade of Higher Executive Officer. 2. THE ROLE · The HEO manager in Bray Court Office is responsible for managing the day to day running of the Combined Court Office, including the public counter. · The HEO also assists the Combined Office Manager with the provision of leadership and direction to the team. · They have overall responsibility for the provision of a high-quality service to the Judiciary, County Registrar, court users and the public · In addition, the HEO has a court going role as a Registrar and other duties that may be assigned. · The role of Registrar is key to the efficient running of a courtroom and requires excellent organisation skills to ensure a smooth processing of a case before a Judge. This includes providing support pre-court, in-court and post-court to the Judge and the parties. · Teamwork is a key feature of the role, in particular with the Court Registrar team. Being a Registrar in Court offers a unique insight into and knowledge of the running of the courts. · The experience gained as a Registrar is transferable and beneficial to a career in the Courts Service. The post will primarily be located in the Bray Courts Office, Civic Centre Bray and can include on occasion locations across Wicklow and other Counties. It should be noted that this role does not lend itself to blended working arrangements. 3. Key Responsibilities • Staff Management and Development • Manage and develop the team to ensure colleagues are capable and competent to provide high quality services to external and internal stakeholders. • Create an effective work unit, ensuring clear identification of roles of staff and support their professional development. • Get to know the team and individual strengths and weaknesses to support successful performance, create good working relationships and the development of individual career plans. • Address performance issues in a timely manner and manage them to a successful conclusion. • Ensure staff operation in a safe, healthy, and positive working environment. • Participate in the delivery of the Modernisation Programme of the Courts Service. • Attend court as Registrar and is responsible for all associated court work. Such work includes drawing and perfecting enforceable Court Orders, making accurate written contemporaneous notes of daily court proceedings in a timely and efficient manner and with a high degree of accuracy. • Ensures timely and accurate Court lists are provided for the information of court users and to support the administration of justice in public. • Liaises between court users and the judiciary to ensure effective management of daily court sittings. • Provide support to the judiciary in the daily management of a wide variety of Court lists and hearings. • Ensures the record of Court outcomes is maintained an accurate. • Operate all courtroom technology including Videolink, Video Conferencing and Digital Audio Recording (DAR) within the court room when required. Note, the above is intended as a guide and is neither definitive nor restrictive. 4. Essential Requirements: Applicants must either (i) hold a degree in law or legal studies [FETAC level 8] and have at least 2 years relevant professional or technical experience* and staff management experience; or (ii) or holds a professional qualification as solicitor or barrister with at least 2 years’ experience as a practicing solicitor or barrister with staff management experience or at least 2 years relevant experience; or (iii) have worked for 2 years as a law clerk or legal executive and have staff management experience where attendance at Court and Court Offices was a core responsibility; or (iv) have worked in the Courts Service for 2 years in a court office or court going role; or (v) have worked in the Courts Service for 2 years as a judicial assistant or executive legal officer. *Relevant professional or technical experience means experience gained in roles with significant interaction with Courts or Tribunals. In addition to the above, applicants must also be able to demonstrate the following key Competencies identified for effective performance at this level: · Team Leadership at a sufficient senior level. · Analysis and Decision-Making skills in a complex, high volume and fast paced environment. · Management and Delivery of Results including strong administration and organisation skills with a results focus. Self-management and initiative with the ability to work to tight deadlines and have resilience to operate with confidence in fast moving and often complex situations. · Interpersonal and Communication Skills, especially when dealing with different court users and stakeholders often in challenging circumstances. · Drive and Commitment to Public Service Values - Applicants will need to be trustworthy, honest and respectful to all court users and stakeholders of the Courts Service. · Specialist Knowledge, Expertise and Self Development, including: · an in-depth understanding of the work of the Irish courts system; and · an understanding of legal terminology and concepts, and the legal system. 5. APPLICATION PROCESS Application should be made by logging into the advertisement link. The closing date is 12noon on 9 January 2025. Applications received after the closing date and time will not be accepted. Application is by CV and Cover letter. In your cover letter (400 words – built into the system) please outline your experience at the appropriate level and demonstrate your capability in leading, motivating, managing resources & stakeholder engagement and the outcome of your decisions. Candidates who do not hold or do not demonstrate the skills and experience will not be called for interview. The admission of a person to a competition, or invitation to attend an interview, is not to be taken as implying the Courts Service is satisfied such a person fulfils the requirements of the competition or is not disqualified by law from holding the position and does not carry a guarantee that your application will receive further consideration. It is important, therefore, for candidates to note that the onus is on them to ensure that they meet the eligibility requirements for the competition before attending for interview. If a candidate does not meet these essential entry requirements but nevertheless attends for interview, that candidate will be putting him or herself to unnecessary expense. It is important to note the onus is on applicants to ensure the eligibility requirements for the competition are met before attending for interview. The Courts Service accepts no responsibility for communication not accessed or received by an applicant. 6. Selection Methods The Selection Process will involve: · Shortlisting of candidates, on the basis of the information contained in their CV & Cover Letter · a competitive interview Assessment The Courts Service will short list to select a group for interview who, based on an examination of the CV & cover letter, appear to be the most suitable for the position. Those that demonstrate evidence at the required level will be called to interview. Skills and competencies Candidates should demonstrate that they have the ability to carry out successfully the duties of the role, as well as the general skills and competencies namely: Team Leadership Works with the team to facilitate high performance, developing clear and realistic objectives and addressing and performance issues if they arise Provides clear information and advice as to what is required of the team Strives to develop and implement new ways of working effectively to meet objectives Leads the team by example, coaching and supporting individuals as required Is flexible and willing to adapt, positively contributing to the implementation of change Places high importance on staff development, training and maximising skills & capacity of team Analysis & Decision Making Gathers and analyses information from relevant sources, whether financial, numerical or otherwise weighing up a range of critical factors Takes account of any broader issues and related implications when making decisions Uses previous knowledge and experience in order to guide decisions Makes sound decisions with a well-reasoned rationale and stands by these Puts forward solutions to address problems Management & Delivery of Results Takes responsibility and is accountable for the delivery of agreed objectives Proactively identifies areas for improvement and develops practical suggestions for their implementation Demonstrates enthusiasm for new developments/changing work practices and strives to implement these changes effectively. Successfully manages a range of different projects and work activities at the same time Structures and organises their own and others work effectively Is logical and pragmatic in approach, delivering the best possible results with the resources available Delegates work effectively, providing clear information and evidence as to what is required Applies appropriate systems/ processes to enable quality checking of all activities and outputs Practices and promotes a strong focus on delivering high quality customer service, for internal and external customers Interpersonal & Communication Skills Builds and maintains contact with colleagues and other stakeholders to assist in performing role Acts as an effective link between staff and senior management Projects conviction, gaining buy-in by outlining relevant information and selling the benefits Presents information clearly, concisely and confidently when speaking and in writing Encourages open and constructive discussions around work issues Treats others with diplomacy, tact, courtesy and respect, even in challenging circumstances Specialist Knowledge, Expertise & Self Development Has a clear understanding of the roles, objectives and targets of self and team and how they fit into the work of the unit and Department/ Organisation and effectively communicates this to others Has high levels of expertise and broad Public Sector knowledge relevant to his/her area of work Focuses on self-development, striving to improve performance Drive & Commitment to Public Service Values Upholds high standards of honesty, ethics and integrity Strives to perform at a high level, investing significant energy to achieve agreed objectives Demonstrates resilience in the face of challenging circumstances and high demands Is personally trustworthy and can be relied upon Ensures that customers are at the heart of all services provided Candidates with Disabilities The Courts Service has a key role to play in attracting candidates from all sectors of society, ensuring that routes to career opportunities are accessible to all who are interested. We are committed to equality of opportunity for all candidates. If you have a disability or need reasonable accommodation made during the selection process, we strongly encourage you to share this with us so that we can ensure you get the support you need. Reasonable accommodation in our selection process refers to adjustments and practical changes which would enable a disabled candidate to have an equal opportunity for this competition. Examples of adjustments we provide include the use of assistive technology, extra time, scribes and/or readers or a range of other accommodations. Please be assured that having a disability or requiring adjustments will not impact on your progress in the selection process; you will not be at a disadvantage if you disclose your disability or requirements to us. Your disability and/or adjustments will be kept entirely confidential. 7. Interviews Interviews will take place in Bray Court Office. Interviews will be structured in format, with candidates asked to provide examples of the competencies for the role as outline in this document. Candidates will be required to detail their experiences under the six competencies. The competencies will be thoroughly and systematically assessed at interview to assess suitability for the grade ofHigher Executive Officer. The board may ask about the experience described on the CV and cover letter or they may ask for other examples. It is anticipated the interview will last 45 minutes. Marks allocated to first interview Each of the competencies will carry equal marks of 60 therefore a total of 360 marks is available at interview. Candidates are required to achieve 30 marks or more in each competency to be considered for the panel. Panel Formation Following the interview process a panel will be formed for the purpose of filling the Assistant Manager – Court Registrar post in Bray Court Office. Candidates will be ranked in order of merit based on performance at interview. This panel will remain in place until 30 June 2026 from the date of formation of the panel or until the exhaustion of the panel whichever is the earlier. Candidates who have not been offered a position at the expiry of the panel will have no claim to any further positions thereafter because of having been on the panel. Please note, that once an assignment has been accepted the candidate will not come under consideration from the panel again or for any similar position in another location they may have applied for. 8. MATTERS RELATING TO ELIGIBILITY TO APPLY Citizenship Requirements Eligible candidates must be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who has a stamp 4 permission1 or a Stamp 5 permission 1 Please note that a 50 TEU permission, which is a replacement for Stamp 4EUFAM after Brexit, is acceptable as a Stamp 4 equivalent. To qualify candidates must be eligible by the date of any job offer. Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure and Reform letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure and Reform and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement will not be eligible for re-employment in the Public Service by any Public Service body (as defined by the Financial Emergency Measures in the Public Interest Acts 2009 – 2011) for a period of 2 years from termination of the employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility) Incentivised Scheme for Early Retirement (ISER): It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are not eligible to apply for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. Department of Health and Children Circular 7/2010 Any person who availed of the Targeted Voluntary Early Retirement Scheme set out in the above circular 7/2010 is not eligible for re-employment in the public health sector, the wider public service or in a body wholly or mainly funded from public moneys. Therefore, such person is not eligible to compete in this competition. Any person whose employment was terminated under the Voluntary Redundancy Scheme set out in the above circular 7/2010 is not eligible for re-employment in a body wholly or mainly funded from public moneys for a period of 7 years from the date of said termination. Thereafter re-employment is subject to the consent of the Minister for Finance. Any successful candidate to whom this circumstance applies will not receive an offer of employment without proof that the period of non-eligibility has expired and the consent of the Minister for Public Expenditure and Reform has been secured. 9. PRINCIPAL CONDITIONS OF SERVICE The appointment is subject to the Civil Service Regulation Acts 1956 to 2005, the Public Service Management (Recruitment and Appointments) Act 2004 and any other Act for the time being in force relating to the Civil Service. Appointees will be subject to the Civil Service Code of Standards and Behaviour. Tenure The appointment is to an established position in the Civil Service. Salary The salary scale for the position (rates effective from October 2024 ) is as follows: Higher Executive Officer - Personal Pension Contribution Salary Scale: €57,122.00, €58,791.00, €60,459.00, €62,124.00, €63,796.00, €65,460.00, €67,129.00(MAX), €69,537.00(LSI [1] ), €71,939.00 (LSI [2] ) Duties Appointees will be expected to perform all acts, duties and obligations as appropriate to this position (which may be revised from time to time). Hours of Attendance This is a fulltime post, and hours of attendance will be fixed from time to time but will amount to not less than 41 hours and 15 minutes gross per week or 35 hours net per week . Appointees will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down under working time regulations. Annual Leave This post is a permanent post. The annual leave entitlement for this post is 29 working days per year. Headquarters The appointees’ headquarters will be at the Bray Court Office, Co Wicklow. Position is onsite. Sick Leave Pay during properly certified sick absence, provided there is no evidence of permanent disability for service, will apply on a pro-rata basis, in accordance with the provisions of the governing sick leave circulars. Officers paying Class A rate of PRSI will be required to sign a mandate authorising the Department of Social Protection to pay any benefits due under the Social Welfare Acts to such office as will be directed by the Courts Service and payment during illness will be subject to the appointee making the necessary claims for social insurance benefit to the Department of Social Protection directly within the required time limits. ¹ After 3 years satisfactory service at the maximum. ² After 6 years satisfactory service at the maximum.
