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THE ROLE The role of the Litter Warden is central to maintaining and enhancing Cork City’s local environment, ensuring the city remains clean, sustainable, and welcoming for both residents and visitors. The Litter Warden plays a vital role in enforcing a range of litter and waste management regulations, actively patrolling designated areas to prevent illegal dumping and ensuring compliance with local bye-laws. Additionally, the Litter Warden investigates complaints related to indiscriminate dumping, littering, and waste disposal practices, working closely with the public to address these issues. A key aspect of the role is the promotion of public awareness around litter prevention. The Litter Warden engages with businesses, community groups, and residents to encourage proper waste disposal practices, contributing to an overall improvement in the city’s cleanliness and environmental standards. The Litter Warden fosters a sense of shared responsibility for keeping Cork City’s public spaces clean and inviting. In addition to monitoring and reporting on issues related to litter and waste, the Litter Warden is involved in proactive enforcement, gathering evidence, issuing fines, and attending court as necessary to ensure compliance with waste management laws. This active approach helps prevent repeat offences and discourages future littering. By promoting cleaner streets, parks, and public spaces, the Litter Warden helps Cork City continue to thrive as a vibrant, attractive, and sustainable city centre. DUTIES The key duties and responsibilities of the post of Litter Warden include: • The enforcement of the Litter Pollution Acts 1997 and 2003 or amendments to same. • The enforcement of the Waste Management Acts 1996 and 2001 or amendments to same. • The enforcement of Cork City Council Wheel Bin Bye-Laws, Segregation and Presentation of Household and Commercial Waste Bye-Laws and Bye-Laws under the Waste Management Acts and Litter Pollution Acts or amendments to same. • To give evidence in court as required. • To patrol and monitor the area under the jurisdiction of Cork City Council in the course of his/her assigned duties. • To visit commercial premises and advise on correct disposal of refuse by suitably certified private collector(s). • To search illegally dumped waste & bags and recover evidence to enable the issuing of fines and legal proceedings. • To search out areas of indiscriminate dumping of household refuse, commercial and/or industrial refuse and waste. • To search out abandoned vehicles on all open spaces, (not on public roads) research to find owner(s) and inform the supervisor to make the necessary arrangements for removal. • To write clear and concise reports for possible prosecutions on infringements of Cork City Council Wheel Bin Bye Laws, Segregation and Presentation of Household and Commercial Waste Bye-Laws and Bye-Laws under the Waste Management Acts and Litter Pollution Acts or amendments to same. • To maintain accurate records and photographic evidence of offences for the purposes of Court proceedings, to attend court and give evidence when required. • To observe and report all spillages from motor vehicles/skips on to the public roadway, including inter alia grain, fertiliser, oil, slurry, concrete, and windblown material. • To maintain watch on specified indiscriminate dumping areas as directed by the supervisor, with a view to compiling evidence towards the prosecution of litter and dumping offenders. • To investigate complaints, of indiscriminate dumping on private property. • To investigate calls and complaints received from the public by Cork City Council relating to Cork City Council Wheel Bin Bye-Laws, Segregation and Presentation of Household and Commercial Waste ByeLaws and Bye Laws under the Waste Management Acts and Litter Pollution Acts or amendments to same. • To monitor all fly posting, advertising leaflets on cars and graffiti within the City Council area. To contact those responsible for the erection and display of such fly posting etc. for the purposes of having them removed and to take proceedings under the Litter Act against the said offenders. • To endeavour by persuasion and advice to discourage the disposal of commercial or domestic refuse in street litter bins. • To promote litter awareness and to discourage the disposal of litter and refuse on the public streets and open spaces by persuasion and advice and seeking co-operation from the public. • To arrange anti-litter campaigns with Community Associations, Residents Associations and schools etc. as directed by the supervisor. • To note infringements of Section 52 of the Local Government (Planning and Development) Act 1963, or amendments to this act, with respect to indiscriminate dumping on derelict sites or buildings. • To inspect the presentation of domestic and trade refuse and recycling waste and ensure that its presentation compiles with Cork City Council Bye-Laws and directives. • To encourage the public to present their refuse in an acceptable manner by advice through the handout of information sheets or through discussion with householders and traders. • To carry out any other duties required as part of the National Litter Pollution Monitoring Scheme, including surveys, inspections and recording of results. • To perform all duties required in a courteous and efficient manner. • To attend training courses as directed. • To carry out any other duties as may be assigned. The particular duties and responsibilities attached to the post may vary from time to time, without changing the general character of the duties or level of responsibilities entailed. The post holder may therefore be required to perform duties appropriate to the post, other than those detailed to take instructions from and report to, an appropriate officer or such designated officer as may be assigned from time to time by the Council. QUALIFICATIONS 1. Character Candidates shall be of good character. 2. Health Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. For the purpose of satisfying the requirement as to health, it will be necessary for the successful candidate before their appointment to undergo a medical examination by a qualified practitioner to be nominated by the City Council. The medical examination will include a hearing and eye test and will assess that candidates can carry refuse bags of a weight in the region of 15kg - 20kg. 3. Educational Requirements Each candidate must have a standard of education sufficient to enable them to efficiently carry out their duties, which will include record keeping and report writing. 4. Driver's Licence Holders of the office will be required to drive a car in the course of their duties and must therefore, hold a full clean driving licence for class B vehicles free from disqualifications. Should you be disqualified from driving you may be subject to an appropriate sanction which may include demotion/suspension or other disciplinary action. 5. Safe Pass Card Each candidate must have a current Safe Pass card. 6. Citizenship Candidates must, by the date of any job offer, be; a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway, or b) A citizen of the United Kingdom (UK), or c) A citizen of Switzerland, pursuant to the agreement between the EU and Switzerland on the free movement of persons, or d) A non-EEA citizen who is a spouse or child of an EEA or UK, or Swiss citizen and has a Stamp 4 visa, or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa, or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. Desirable Skills It would be desirable if each candidate has a proficiency in the use of Information Technology, e.g., Word, Excel, Outlook, Internet, etc as the post will require the use of electronic devices such as a tablet, phone etc. The ideal candidate will be able to demonstrate a strong ability in the following competency areas: (Please see Competency Framework below, page 10) - Delivering Quality Work and Services. - Communicating Effectively. - Personal Motivation and Initiative. PRINCIPAL CONDITIONS OF SERVICE Salary Salary Scale for the position of Litter Warden is: €38,632 - €39,032 - €39,451 - €39,895 - €40,022 – €40,470 (max) New Entrants to the Local Authority Service commence on the 1st point of the scale in accordance with current Government Policy as set out in Department of the Environment Circular Letter EL 02/2011 of 28th January 2011 and Circular EL 05/2016 dated 5th February 2016. The salary shall be fully inclusive and shall be as determined from time to time. The awarding of increments is subject to satisfactory service. Holders of the office shall pay to the local authority any fees or other monies (other than their inclusive salary) payable to or received by them by virtue of their office or in respect of any services which they are required by or under any enactment to perform. Hours of Duty The successful candidate will be required to work 39 hours per week. Candidates may be required to work reasonable overtime and respond to out of hour emergencies for which appropriate overtime rates will be paid. The Council reserves the right to alter hours of work from time to time. Each Litter Warden will be required to work a 5-day, 39-hour week on a rota system on weekdays including Saturdays. The rota system will afford 1 Saturday off in 7. Litter Wardens operate on two different start/finish time schedules which is based on their allocated location: • Northside / Southside: Monday – Friday (start time: 07:15 and finish time: 15:45) and Saturday (start time: 09:00 and finish time 17:30) • City Centre/Transitional Area: Monday, Friday, and Saturdays (start time: 09:00 and finish time: 17:00) and Tuesday, Wednesday, and Thursday (start time: 09:00 and finish time 17:30) Starting and finishing time will be subject to job requirements at all times. The Council reserves the right to alter your hours of work from time to time. Holders of the post may be called for duty at any time in accordance with arrangements made by local authorities. The Council reserves the right to alter hours of work from time to time. All hours worked will be subject to the provisions of the Organisation of Working Time Act, 1997 and the Organisation of Working Time Act (Regulations) 2001. The above represents the principal conditions of service and is not intended to be the comprehensive list of all terms and conditions of employment which will be set out in the employment contract of the successful candidate.
General Assistant
Job Overview As a Retail Operative your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly the role of a General Assistant is a varied and exciting one. Through your role, you will work to ensure that the branch achieves high performance and operational standards which will ultimately ensure that we deliver our Customer Promise. Why work for LKQ We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business. Key Responsibilities LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world class logistics operation in the UK and Ireland. But we are so much more than just a parts supplier, we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future. If you want to start your career with LKQ Euro Car Parts apply now. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Sales Advisor
Job Overview As a Sales Advisor within our branches, you are pivotal to the success of the business. You will build relationships with trade customers on a regular basis both in person in the branch and over the phone, aiming to win new business and cement relationships with existing trade customers ultimately delivering on our customer promise. Why work for LKQ We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business. Key Responsibilities LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world class logistics operation in the UK and Ireland. But we are so much more than just a parts supplier, we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future. If you want to start your career with LKQ Euro Car Parts apply now. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Sales Advisor
Job Overview As a Sales Advisor within our branches, you are pivotal to the success of the business. You will build relationships with trade customers on a regular basis both in person in the branch and over the phone, aiming to win new business and cement relationships with existing trade customers ultimately delivering on our customer promise. Why work for LKQ We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business. Key Responsibilities LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world class logistics operation in the UK and Ireland. But we are so much more than just a parts supplier, we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future. If you want to start your career with LKQ Euro Car Parts apply now. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Information Officer
Responsible to: Reporting to the Development Manager on a day-to-day basis. Purpose of the job: The provision of information, advice and advocacy services to members of the public and assisting the Development Manager in the work of the information service. Main Duties: • The direct delivery of information, advice and advocacy services as determined by the Board of Directors and in line with the Citizens Information Board guidelines for the provision of Citizens Information Services • The delivery of outreach services through Citizens Information Services and other outlets as required • Follow up work arising from information and/or advocacy sessions with clients. • Assisting the Development Manager in the development of innovative processes for the provision of quality information to clients in various formats using the Citizens Information Board Citizens Information website www.citizensinformation.ie as an information tool, supplemented by other relevant information sources. • To co-operate with other service providers in the area and more generally, both statutory and voluntary, in the development of information and advocacy provision and on jointinitiatives from time to time. • Operation of query management, advocacy case management and data collection/statistical analysis systems • Operation of systems for monitoring and evaluation of the service • Undertaking publicity and promotional initiatives appropriate to the development of the service. • Assisting in any research and/or social policy initiatives appropriate to the development of the service. • Identifying and feeding back to the Citizens Information Board, issues that have social policy implications • Representing the CIS at conferences etc. as decided by the Board or Development Manager. • Such duties (including administrative duties) as may be assigned from time to time by the Development Manager Minimum Education Qualifications and Attainments • Educated to Leaving Certificate standard, or equivalent, with a minimum of one year’s experience of working in an information, advice, or advocacy setting. or • Less formal academic qualifications with a minimum of three years’ experience of working in an information, advice, or advocacy. Essential Knowledge and Experience • An understanding of the issues around the provision of, and access to information, advice and advocacy services. • Working knowledge and understanding of how the social welfare, health and income tax systems operate in general and a working knowledge of at least one of the following subject areas: employment, housing, immigration, consumer rights, education • Excellent organisational, administrative and IT skills. Desirable Skills, Abilities and Experience • Demonstrated ability to absorb, analyse and evaluate information from a variety of sources. • Strong communication skills, both orally and in writing • Have previous experience in the information or voluntary sector • Proven ability to represent, negotiate and communicate on a client’s behalf • Ability to work on own initiatives and as a member of a team, working effectively within the support and supervision structures operated by the CIS • Ability to interpret and implement organisational policy. Successful Candidate will be • Committed to the provision of free, confidential, impartial, local and independent information, advice and advocacy services • Have an understanding and knowledge of the range of information, advice and advocacy services provided by the Citizens Information Services supported by the Citizens Information Board and knowledge of volunteering, with reference in particular to the distinctive characteristics of an organisation which provides a service to the public through the agency of trained volunteer personnel • Be open to work unsocial hours as may be required from time to time and willing to attend evening and occasional week-ends. Time Off In Lieu (TOIL) arrangements apply in all such circumstances. Competency Definition Research Conducts research across a wide variety of information sources. Skilled in accessing, eliciting, exploring and categorising relevant information in a timely manner. Manages personal / sensitive information in a manner compliant with Data Protection regulations. Expert Knowledge Familiar with Irish social welfare, employment law, housing and other relevant public service systems in Ireland. Knowledgeable of at least one of the following systems: social welfare, employment, housing, consumer affairs, health, education, immigration, equality, disability rights. Understands how interactions between these various systems may affect the general public in accessing services. Delivery of information, advice and advocacy services Identifies and understands issues of concern for the client. Analyses information and situations accurately, evaluates options comprehensively and comes to well-informed and balanced conclusions. Communicates complex information and advice clearly and understandably to clients. Represents, negotiates and communicates on a client’s behalf through formal and informal processes. ICT and Information Management Organises, uses, records and manages information in a careful methodical and regulatory compliant manner. Plans and organises activities and schedules in a structured, efficient and timely manner using IT systems as appropriate. Uses email, file storage systems, data collection and case management systems effectively. Communication Imparts information knowledgeably and clearly, ensuring that their message is understood Communicates clearly, concisely and confidently both verbally and in writing. Advocates and negotiates in a structured and constructive manner to achieve beneficial solutions. Customer Service Demonstrates a customer oriented approach to all work. Committed to meeting the expectations and requirements of service-users. Engages with people from diverse backgrounds, demonstrating knowledge and sensitivity to issues of disability, diversity, equality and cultural difference. Engages positively with performance and service review processes relevant to quality of customer service delivery. Team Working Builds strong working relationships characterised by respect, trust and cooperation. Deals constructively with conflict. Demonstrates an openness and receptivity to support, supervision and feedback and adapts approach accordingly. This is a permanent position, subject to satisfactory completion of a six-month probationary period. The period of probation may be extended at the discretion of the Development Manager/Regional Manager. The successful week (full time). There may be a requirement to work evenings from time-to-time. Full Time Salary: Scale range of €29,821, €31,996, €34,193, €35,828, €37,411, €39,544, €41,096, €42,659 (max), €44,080 (LSI1), €45,498 (LSI2). Salaries pro-rata for part-time work. Incremental Credit: It is expected, that all new entrants to North Munster Citizens Information Service will be appointed at point one of the salary scale. However, North Munster Citizens Information Service operates an incremental credit process for appointments higher than point one. This process is applicable to new entrants into North Munster Citizens Information. Incremental credit criteria, based on the competencies for the role, are assessed against employment history as laid out in the application form only. A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether or not to award an incremental credit is a decision made by the Board and is subject to the availability of funding. Pension: A company pension scheme is in place, and membership is obligatory upon commencement. Employee contribution; 5% of salary, Employer contribution; 7% of salary. Please note the Citizens Information Service has established a normal retirement age in line with the state pensionage (currently 66). Annual Leave: Calculated on a pro rata basis for part year service as follows: • 23 days • 24 days (upon completion of 2 years’ service) • 25 days (upon completion of 5 years’ service) Full terms and conditions are contained in a Staff Handbook, which is issued with and forms part of the Employee Contract at CIS.
Membership Support Officer
PURPOSE OF THE JOB Provide a point of contact and support for members within the region, for training, member recruitment and associated processes. The role will encompass a developmental and administrative focus, working primarily with Area Presidents and as necessary, Conference Presidents around capacity building, recruitment & retention, good governance, member development and training, communication and data management. ENVIRONMENT OF THE JOB The SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and 700 staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including home visitation, Social Housing, Child and Family Services, Retail, Administration and other specialist areas. SVP is committed to ensuring that everyone we encounter, regardless of age, gender identity, disability, sexual orientation, or ethnic origin has the right to be protected from all forms of harm, abuse, neglect, and exploitation. All employees are expected to act in accordance with SVP policies on Dignity & Respect and Safeguarding in respect of related Children and Vulnerable adults Safeguarding policies and procedures. The Society is Christian based with a strong sense of Gospel values. The founder of the Society, Blessed Frederic Ozanam, was a devout Catholic and his legacy of spirituality remains a key element for volunteer members of the Society and underpins the conduct of conference meetings. It can often therefore be normal practice within the Society that prayers are said at the beginning and end of Conference meetings or at meetings where members are in attendance as this underpins the ethos of the Society. There is no requirement for staff members to actively participate in the saying of prayers but to respect the ethos of the Society and be aware that this practice may occur. GUIDANCE AND AUTHORITY The job holder will report directly to the Regional Coordinator, who is the line manager. The job holder will liaise and co-operate (dotted line reporting) with the National Member Support Manager at National Office to promote compliance with SVP policies and best practice and to promote a consistent approach nationally in terms of recruitment, member development, training and data protection. Liaise with Regional Coordinator (acting on behalf of the Regional Council) and National Member Support Manager on any changes/dissemination of policies in relation to members. Work with each Area President or the wider membership as required, on an ongoing basis. Promote the recording of visits on CRM and monitor progress/ action plans arising from visits. The Regional Office performs the function of an administrative centre to support the core work of the Regional Council and the National Management Council. The post holder is expected to operate with considerable autonomy. The nature of matters referred upwards are those: • Where significant resistance is experienced in the development of good practice and implementation of policy. • Where practice or proposed practice places stakeholders in a position of risk e.g. a child, a vulnerable adult, members, volunteers, the reputation of the Society. • Where decision will have a significant impact on the workload of others. • Non- compliance of an agreed policy or procedure • Action likely to adversely affect the Society CHALLENGES There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature and high levels of local autonomy with the Society. This post will be operating in a dynamic and changing environment and has been developed as part of a wider reorganisation of our regions, services and functions. • Acceptance of the dynamic of a complex, national, membership organisation and an understanding of how this both contributes to and constrains the work. • Resilience and persistence in the face of barriers and organisational roadblocks encountered. • Influencing others not under direct authority. • Influencing stakeholders to recognise and to act upon, the need for accelerated change. OTHER INFORMATION In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. This role will involve travel across the counties of the Region. The nature of the role will mean attending meetings with Members which often take place in the evenings. Therefore, flexibility will be required. The job holder may be required from time to time to work or attend training/meetings at another location. E.g. National Office EDUCATION, KNOWLEDGE, EXPERIENCE AND SKILLS TO UNDERTAKE THE ROLE AT A FULLY ACCEPTABLE LEVEL EDUCATION Essential • FETAC level 7 (or equivalent) in Community Development/ Social Sciences or a closely related field • And or FETAC level 7 (or equivalent) in Communications, Business Administration or a closely related field. KNOWLEDGE • The Society and of its mission and values. • The needs and issues of those struggling with poverty and disadvantage. • General Data protection regulation • CRM system usage • Management of volunteers • The services/supports available through statutory and other voluntary/charitable organisations, would be desirable EXPERIENCE • Experience or an understanding of working with vulnerable people and their needs • A background in socialsciences/community development would be desirable. • Experience in the community / voluntary sector preferred. • Experience in group facilitations skills and capacity building/enhancing structuresin communities would be desirable • Experience in providing communications and information for end-users. • An in-depth knowledge of the geography of the region. SKILLS • Group facilitation skills • Presentation skills • An ability to empathise and support those most vulnerable in society • An ability to display a non-judgemental attitude to all groups and individuals in society • An ability to motivate others • Ability to work on own initiative and as part of a team • An ability to work well under pressure, resilient and solutions focused. • Excellent I.T. skills – MS Word, Excel, PowerPoint, experience with a CRM database is desirable • Excellent organisation and administrative skills • Excellent communication (written and verbal) and interpersonalskills • An ability to display empathy and patience • Ability to time manage effectively, allowing for evening meetings, travel, some overnight trips etc. • Ability to be flexible in approach towards the role. • Ability to maintain confidentiality. OTHER • Full, clean driver’s license • Use of car for business purposes The person must also demonstrate the following personal attributes: • be honest and trustworthy • be respectful • possess cultural awareness and sensitivity • be flexible • demonstrate sound work ethics Salary: €44094.80 per year CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Shop Manager
1. PURPOSE OF THE JOB • To maximize sales, productivity, revenue opportunities and customer satisfaction levels through the efficient management of the St Vincent de Paul Charity shop by ensuring compliance with the Society’s retail standards, current relevant legislation and SVP policy and ethos. • You will manage, lead, develop and motivate a team comprising of volunteers, scheme workers and employees where applicable to maintain the standards of the shop and achieve and paid employees where applicable to maintain the standards of the shop and achieve target for business growth. • As a Shop Manager you’ll be vital to the ongoing success of Vincent’s Retail, focusing on maximizing sales, productivity,revenue opportunities and providing customerservice that meets and exceeds our customer’s expectations. You’ll take ownership of your shop ensuring compliance with the Society’s retail standards, health and safety and legislation to create a shopping experience that caters to our wide range of customers and promotes the ethos of the Society. 2. ENVIRONMENT OF THE JOB The SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing and hostels, community care, shops, administration and other specialist areas. SVP retail is the third largest retailer in Ireland with 230 shops. When you work in an SVP shop your dedication, initiative and passion are helping to make an important contribution to the work SVP does and to change the lives of people in need across the country. The Society is a Christian based organisation with a strong sense of Gospel values. The founder of the Society, Blessed Frederic Ozanam, was a devout Christian and his legacy of spirituality remains a key element of the make-up of every Conference within the Society. It is normal practice within the Society that prayers are said at the beginning and end of Conference meetings or at other meetings where members are in attendance as this underpins the ethos of the Society. You are not required to actively participate. Whilst we ask that staff have sympathy with the Christian values, religion is not taken into account in recruitment as we value people of all faiths or none. The job holder will report directly to the Regional Retail Manager. The nature of matters referred upwards are those listed below and as per the structure chart outlined in section 9 of this job description. • Where significant resistance is experienced in the development of good practice and implementation of policy. • Where practice or proposed practice placesstakeholdersin a position of risk e.g. a child, a vulnerable adult, members, employees, the reputation of the Society. • Where decision will have a significant impact on the workload of others. 3. GUIDANCE AND AUTHORITY 4. PRINCIPAL ACCOUNTABILITIES ACCOUNTABILITIES HOW ACHIEVED Business Development: 1. Implement effective re-sourcing of stock to anticipate customer demands - Develop and sustain a strong working relationship with the shop team. Participate in SVP retail initiatives as directed. 2. Review day to day operations and offerings of the shop in conjunction with recognised guidelines on core issuesincluding customer care,retailstandards, financial control, health and safety and security and recommend changes in working practices and staff levels where appropriate. - Source new opportunities for the development of the current product range where possible. - Maintain and encourage a recycling business to the shop from the community. - Encourage the involvement of existing volunteers actively recruit new volunteers from all sectors of the community - Implement effective resourcing of stock to anticipate customer demands 3. Maximise the financial contribution of the Vincent’s Retail by delivering like for like growth in line with agreed targets by encouraging all members of your team to do likewise. - Work in a collaborative and developmental way with volunteers, management and staff in the shop. 4. Achieve financial objectives - Deliver a yearly growth on threshold and stretch – -Shop Manager to be mindful of costs such as light/heat. 5. Keep Regional Retail Manager/Area/Shop Conference informed - Submit a monthly report to the Regional Retail Manager, Area/Shop Conference on performance, Health and Safety and compliance issues within the shop (a report template will be provided) - Attend Regional and National Meetings/training as requested. Customer Service: 6. Develop a “Sales through service” culture with the specific aims of retaining existing customers, attracting new customers and expanding customer activity in-store to include, buying, donating and volunteering. - “Relationship manage” existing valued customers by opening two-way communications with them. Encourage customer feedback through questionnaires, focus groups and customer events as appropriate. -Establish and promote clear guidelines for all forms of customer interaction, encourage volunteers and staff to exceed customer expectations at every opportunity thus creating a culture of sales through service -Actively use thank you cards and loyalty cards. -Ensure that all shops operate a meet and greet policy on the shop floor. - Ensure that the customer has full access to the shop products and services during advertised opening hours. 7. Develop a culture of regular self- assessment in the shop. - By using the Vincent’s Retail check list for all areas of the shop. Areas should include shop atmosphere, window display, stock display and rotation and after sales service. -Maintain cleanliness and order in the shop. - Maintains professional boundaries with customers at all times. 8. Investigate and resolve all legitimate customer complaints where possible and aim to recover the customer where practicable. - Log all complaints and respond within agreed timeframes. - Escalate where necessary - Ensure complaint and accommodation ratio isrecorded on a monthly basis in the monthly report. Team Satisfaction Recruit and maintain volunteers: 9. Recruitment of new volunteersfor the shop and management of existing volunteers. - Continually recruit new volunteers by advertising in store, externally and online, job and volunteer centres, word of mouth and converting existing customers - Liaise with National Volunteer Coordinatorto organise recruitment events -Use existing volunteerrecruitment application programme including the induction period for all new volunteers. 10. Create and sustain an environment in which allstaff and volunteers are motivated and are given suitable work to ensure that their individual motivations and abilities are being recognised and met. - Ensure that all staff and volunteers are working in an environment free from intimidation, harassment and discrimination. - Ensure that all existing and new volunteers and staff receive training and induction into the ethos and policies and procedures of the organisation - Ensure that all team members receive regular updates on their progress. Ensure professional boundaries with staff and volunteers at all times. - Ensure that all retail staff/volunteers have specific, realistic and measurable objectives and receive regular updates on their progress. Adhere to the induction programme for staff and volunteers and provide regular feedback on progress. - Assess the training needs of all staff and identify opportunities for staff to acquire new skills - Introduce a comprehensive and sustainable two-way communication process. - Keep staff updated through daily team briefs, use of noticeboard and quarterly team meetings. Disseminate information from meetings to your team. - Develop relationships with scheme supervisors/leaders/partners Compliance: 11. Familiarise all team members with SVP guidelines and best practice on issues including financial control and staff purchases. Compliance issues or concerns should be raised to the Line Manager. Comply with the Health & Safety Manual - Monitor working arrangements of all personnel ensuring compliance with policy and best practice. - - Performance issuesshould be addressed underthe - terms of the relevant SVP policy. - Promote best practice around Health and Safety and ensure that all staff comply with SVP guidelines and appropriate legislation in this area. - Comply with the Health and Safety manual. - Ensure risk assessments are carried out once a week - Ensure up to date records are kept of training and H&S - Ensure fire drills are completed regularly. 12. Promote and maintain a satisfactory level of control in the area handling cash and stock control and ensure compliance to recognised staff purchase and Emergency Assistance controls. - Where non-compliance occurs implement an action plan to agreed timescales. - Report non –compliance to the Line Manager at the earliest opportunity. - Ensure there is adequate cover on the roster to prevent lone working. 13. Continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices and any impact of management restructures / new technology. - By addressing any areas of concern in conjunction with line management and or the appropriate department /function. In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required from time to time to work or attend training/meetings at another location. As much notice as is reasonably practicable will be given of any such change. 5. CHALLENGES There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature and high levels of local autonomy with the Society. • Acceptance of the dynamic of a complex, national, membership organisation and an understanding of how this both contributes to and constrains the work. • Resilience and persistence in the face of barriers and organisational roadblocks encountered. • Management of ambiguity and complexity. • Influencing others not under direct authority. • Influencing stakeholders to recognise and to act upon, the need for accelerated change. 6. OTHER INFORMATION Whilst the job holder has been initially appointed to one specific location, shop managers are required to be flexible and may be asked to re-locate to alternative locations within the region(s) (within reason) to serve the changing requirements of the business. The job holder must be available for evening work/weekend as required. The job holder will be expected to use initiative and be highly motivated. The post holder will liaise with relevant personnel / departments. 7. EDUCATION, KNOWLEDGE, EXPERIENCE AND SKILLS TO UNDERTAKE THE ROLE AT A FULLY ACCEPTABLE LEVEL Education • Job holdershould have 5 GCSEs at C or above, including Maths and English or equivalent. Education • Job holder to be educated to third level in a business-related field or equivalent. Experience • At least 3 yearsin a customer facing retail environment. • Experience of managing / working with a diverse team of people. • Experience of working with sales and meeting targets. • Experience of independent working and also working as part of a team. • Experience of providing and analysing sales reports. • Ideally some experience gained in the community or voluntary sector. • Be an accomplished retail manager and be able to demonstrate an impressive record of store standards and customer service through your team. • Experience of managing and organising events. Skills • Excellent communication and interpersonalskills, both written and verbal, in individual and group situations. • An ability to establish and foster. excellent working relationships with many different people across different functions and locations. • Excellent organisation skills. • Competent in IT packages – Excel, Word, EPOS, Microsoft 365. • A positive outlook with resilience and persistence in the face of barriers and setbacks. • An ability to display empathy, patience and a well-developed sense of humour. • Awareness and understanding ofsocial media. Knowledge • Commercially aware. • Awareness/understanding of the Society and of its mission and values. • Knowledge of the needs of issues of the poor and disadvantaged. The person must also demonstrate the following personal attributes: • Ability to work on own initiative or as part of team. Contract Type: Permanent Full Time Hours: 37.5 hours per week Pension: 5% employer contribution 5% employee contribution Salary: £25,740 per year
Christmas Temp (Warehouse)
1. PURPOSE OF THE JOB To work under the direction of the Regional Coordinator and be responsible for managing ‘The Christmas Warehouse” including coordinating of storage, stock management and distribution of toys and gifts for the East Region over the Christmas period. This will be completed with some assistance from other employees when required. 2. ENVIRONMENT OF THE JOB The SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of over 12,000 volunteers and 700 staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing and hostels, community care, shops, administration and other specialist areas. The Society is Christian based with a strong sense of Gospel values. The founder of the Society, Blessed Frederic Ozanam, was a devout Catholic and his legacy of spirituality remains a key element for volunteer members of the Society and underpins the conduct of conference meetings. It can often therefore be normal practice within the Society that prayers are said at the beginning and end of Conference meetings or at meetings where members are in attendance as this underpins the ethos of the Society. There is no requirement for staff members to actively participate in the saying of prayers but to respect the ethos of the Society and be aware that this practice may occur. The East Regional Office is the largest in the Society and employs approximately 200 staff who together with approximately 3000 volunteers carry out a diverse range of activities across a number of projects in the Dublin area. 3. GUIDANCE AND AUTHORITY The job holder will report to the East Regional Coordinator. The nature of matters referred upwards are those: • Where significant resistance is experienced in the development of good practice and implementation of policy. • Where practice or proposed practice places stakeholders in a position of risk e.g., a child, a vulnerable adult, members, volunteers, the reputation of the Society. • Where decision will have a significant impact on the workload of others. • Non- compliance of an agreed policy or procedure. • Action likely to adversely affect the Society. 4. PRINCIPAL ACCOUNTABILITIES ACCOUNTABILITIES HOW ACHIEVED 1. Involvement in the design planning of the warehouse premises. • Source table, bookcases, etc. 2. Ensure facilities and core needs are in place • Wireless, telephone (mobile) 3. Design of posters/signs where needed • Work on laptop, print, laminate 4. Sourcing food and toys companies • Telephone/ email companies (as part of Christmas Team for East). 6. Deliver presentations to companies (as back up to fundraiser if required) • If requested regarding SVP and Giving Tree and Christmas 7. First point of contact for SVP shopping centres and visit locations (Christmas Team will assist with this too) • Work with the Regional Coordinator to coordinate the 2024 approach – virtual giving tree. 8. Create process for donation and collections of gifts in shopping centres (as part of Christmas Team) • Written plan on how this operates for each shopping centre 10. Coordinate toy, gifts and food lists from conferences • Arrange distribution to conferences – working with SVP Transport team (guided by Regional President where necessary) 11. Supervise staff/Corporate Volunteers assisting in Warehouse • Ensure Registration & Safety Procedures followed. 14. Record and control vouchers that come in through warehouse • Safely deliver to 2nd Floor safe – for recording on spreadsheet 15. Thank You to Companies • Ensure emails/ letters issued as needed, with admin support 16. Sort incoming donations and secure • Keep spreadsheet 18. Produce weekly written report • Report and spreadsheet (with admin support) 5. CHALLENGES There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature and high levels of local autonomy with the Society. • Acceptance of the dynamic of a complex, national, membership organisation and an understanding of how this both contributes to and constrains the work. • Influencing others not under direct authority. • Varied work which would require flexibility in decision making and the abilit 6. OTHER INFORMATION In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The Society is committed to the Right to Disconnect Code of Practice which applies to all employees irrespective of where they work, be that office, service, home or other remote location, or their working pattern, either core, shift, or flexible hours. Given the nature of our organisation, employees may request or be required, depending on their role and agreement of management, to work in a more flexible manner and occasionally outside of their normal/standard working hours. Certain roles by their nature may have a requirement to work evenings or weekends and may be on a shift pattern (as detailed in the written particulars of employment), others may be required to attend evening or weekend meetings with members or may be subject to annual peaks and troughs in the workload. These are usually normal, expected, and foreseeable work-related requirements and staff should ensure that they receive the required breaks and compensatory leave as detailed in the Society’s Time off in Lieu policy. Employees are responsible for notifying their manager in writing of any statutory rest period or break to which they are entitled to and were not able to avail of on a particular occasion and the reason for not availing of such rest period or break within one week. 7. EDUCATION, KNOWLEDGE, EXPERIENCE AND SKILLS TO UNDERTAKE THE ROLE AT A FULLY ACCEPTABLE LEVEL EDUCATION • Second level education (Leaving Cert Equivalent) and relevant experience KNOWLEDGE • Knowledge of the Society and of its mission and values • Knowledge of needs and issues of the poor and disadvantaged EXPERIENCE • Experience in both office administration & warehouse supervision is essential. • Logistics and project management skills essential. • Experience in the community/ voluntary sector would be an advantage. SKILLS • Able to lead and motivate a team of volunteers /students. • Project management and logistics skills required. • Presentation skills an advantage. • Ability to work as part of a team. The person must also demonstrate the following personal attributes: • be honest and trustworthy • be respectful • possess cultural awareness and sensitivity • be flexible • demonstrate sound work ethics Salary: €35,275.62 per annum pro-rata / €18.09 per hour CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Stores Person
Key Responsibilities Ensuring materials are stored in an orderly fashion Ensure materials are stored in a safe manner Ensure the stores and yard is maintained in a professional manner Ensure materials are available and that there is no shortage of stock to deliver the planned works Ordering of materials and tracking their delivery status Ensure materials are signed out of the stores and signed for by the recipient Liaise with fellow store people on a weekly basis Ensure the gates are locked when the yard and stores are not occupied i.e. site security Ensure all signed out materials are burned off the Purchasing system Ensure stock takes are completed on a weekly and monthly basis Ensuring dockets are checked for all materials to ensure compliance Ensuring that all waste materials are disposed of in accordance with Legislation Undertake Safe Driving Methods About the role Due to continued growth in our Substations department TLI Group now requires a Store Person based in Dublin. The individual for this role is responsible for the safe distribution of stock to our Stores and to site in line with the company mission, vision and values. Responsible for goods inwards and delivery of specific equipment to site at the required location and times in line with the company scheduling plan. While liaising with the service delivery manager on planning & procurement. Package: Company Van, fuel card, Mobile Competitive rates of pay. 22 Days annual leave. Maternity Benefit Flexible working Sick pay after completion of probation. Take part in our “Career Pathway Programme”, where there is an emphasis on training & career development. Opportunity to progress your career within a growing company. Voluntary Pension available on completion of probation. Employee membership for our LAYA EAP Programme - 24/7 Mental Wellbeing Support & Employee Assistance Programme. Health Insurance Discount. Life Assurance Payment. Standard industry training provided. About TLI Group TLI Group is a premier utility contractor, specialising in the maintenance and construction of Electrical and Telecommunications infrastructure. TLI Group's continued growth has been achieved by gaining new and repeat business through building on a solid reputation in the delivery of projects to the highest standard and through forming very strong and valued client relationships. Our teams have offices in Northern Ireland, Great Britain, and Ireland. Qualifications and Skills Full Clean Irish Driving Licence (Or equivalent) Experience with logistics, Stock Control and Hand-held devices. Experience with Driving Stock Auditing Safepass Self-motivated and works on own initiative CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
General Operative
Key Responsibilities Zero Harm Target – Home Safe Every Day Ensuring the quality of the works meet the Clients Requirements Ensuring dockets are checked for all materials to ensure compliance and returned to the Supervisor Implementing the Stop Register when works are deemed to be unsafe Identification of Good Catches and Near Misses – reporting in same Operational Responsibilities Ability to work within a team Completing excavations, sub-ducting, chamber construction and reinstatement works Commercial astute – flag all opportunities to make work streams more efficient Detailed as-builts returned to the office on a daily basis Responsible for self and colleagues compliance to HSQE Ensuring that all materials are disposed of in accordance with legislation When applicable, Mentor; Lead; Coach; Grow and develop your direct Team members/Colleagues About the role Due to continued expansion and growth, TLI Group are recruiting for Machine Operators/Civil Operatives for work in the South of the country. We design, build and maintain vital services, connecting people on behalf of our customers. Package: Competitive rates of pay. 22 Days annual leave. Sick pay after completion of probation. Take part in our “Career Pathway Programme”, where there is an emphasis on training & career development. Opportunity to progress your career within a growing company. Voluntary Pension available on completion of probation. Employee membership for our LAYA EAP Programme - 24/7 Mental Wellbeing Support & Employee Assistance Programme. Health Insurance Discount. Death In Service Payment. Standard industry training provided. About TLI Group TLI Group is a premier utility contractor, specialising in the maintenance and construction of Electrical and Telecommunications infrastructure. TLI Group's continued growth has been achieved by gaining new and repeat business through building on a solid reputation in the delivery of projects to the highest standard and through forming very strong and valued client relationships. Our teams have offices in Northern Ireland, Great Britain, and Ireland. Qualifications and Skills Essential Safe Pass Manual Handling CSCS Excavator/Site Dumper Ticket Experienced with all types of civil build and utility works Desirable SLG & LUGS Abrasive Wheels Truck Licence First Aid Local Authority Basic Reinstatement training CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
