Warehouse Team Leader

Purpose To lead a warehouse picking team ensuring they efficiently complete their duties in order to achieve agreed customer service and productivity targets.

Core Accountabilities

• Assign work to the warehouse operation with defined levels of performance, both quantitative and qualitative, following up on actual performance taking corrective action as required.
• To ensure that inventory is put away picked, checked, loaded and replenished in an efficient and effective manner, complying with all appropriate procedures, to meet customer service and KPI targets.
• Able to use in house systems to check and hunt down Out of Stocks, Look up Products, Pick Locations, Load Vehicles, and Ship Loads.
• To ensure adherence to Standard Operating Procedure (SOP) using them to plan and lead the team working practices.
• To ensure all equipment (property, vehicles, mechanical handling equipment and racking) is operated in a safe and effective manner, with cognisance of statutory requirements, and in accordance with Company Policy.
• Ensure all operations staff receive appropriate training before commencement of duties, maintaining detailed records and identify further training / retraining requirements.
• Train all Temporary Staff (Agency) Picking, Loading, Manual Handling, Security and Health and Safety
• Maintain the agreed high standards of housekeeping, ensuring that all activities undertaken on site comply with all relevant Health & Safety and Fire Regulations.
• To ensure that all administration related to the running of the warehouse is completed accurately and on time.
• Inspect all equipment on a regular basis in accordance with Company and Statutory regulations, record any damage and take appropriate remedial action.
• Assisting with Employee relation matters, eg: - Carry out Disciplinary / Capability Investigations, Note taking at Disciplinary and Capability meetings.
• Carry out 1-2-1s with operatives supplying feedback, dealing with issues as they arise and being pro-active on the shift to identify any potential issues and dealing with them appropriately.
• Provide cover for the Warehouse Controllers as required. KPIs
• Assist the Warehouse Manager to achieve the depot KPI Packs
• Ensure shift meets the required standards of Health and Safety
• All MHE correctly issued and recorded
• Operatives are trained to required standard
• All loads completed and despatched ready for the next delivery day

Key Relationships Internal

• Warehouse Manager
• Warehouse Controllers
• Distribution Manager
• Distribution Controllers

External

• Matthew Clark Contractors the experience matters

Experience, Skills and Knowledge Experience of Warehouse Management and WMS.

Qualifications & Education Ideally hold Reach and Counterbalance Licenses.

Our Values Passion We tackle challenges and opportunities with passion and enthusiasm. Across the business we have fun whilst we do it.

Agility We are always flexible to the needs of the business. Our people generate innovative ways of working. In return our leadership embrace new ideas and opportunities.

Team Work We work as one team to achieve a common goal. We support our customers, our retail Franchisees and each other.

Customer Focus and Excellence We make a difference by going the extra mile for our customers and each other