Treatment Coordinator

Truly - A modern dental company, has an exciting opportunity for a Treatment Coordinators to join our brand new state of the art dental practice in Bray.

The Role:

The Treatment Coordinator is the first point of contact for our patients considering dental treatment plans with us. This role is responsible for the smooth running of the entire practice and has a significant impact on our customer service standards and on the overall patient perception of our quality of care and the patient experience we offer. 

Key Duties

• Meet patients prior to their initial dentist treatment, offering guidance on various price plans, outlining pros/cons of various treatment paths, addressing any general questions or concerns in a friendly, professional and empathetic way to put the patient at ease
• Liaise between patients and dentists to guarantee correct handover procedures and support continuing care compliance
• Ensure patient notes are thorough and comprehensive
• Reporting weekly to management with a POA for the week ahead 
• Ensuring excellent levels of customer care are maintained at all times including strong follow up plans for each patients case

Essential Criteria

• A full Irish driving license
• Previous experience in a sales position within the medical/dental/aesthetic/beauty/ industry or similar (Minimum 2 years)
• Fluency in spoken and written English
• Must have a demonstrated history of achieving sales targets, using KPIs and reporting on results and follow up plans 

Desirable Criteria

• Familiarity with EXACT dental software is preferable however full training will be provided
• Previous experience in a patient-facing role in dental or healthcare setting
• Full Irish drivers license as travel between locations may be required on occasion

Benefits of the Role

• Opportunity to visit and work in our Truly Dubai Practice
• Very flexible shifts across 35 hours per week
• Free dental treatment
• Every minute of overtime paid
• Excellent Commission structure
• Excellent flat rate
• Tickets paid for Social events / Award shows
• Performance-based quarterly bonus system
• Tax Free Travel scheme / Bike to work scheme
• Huge opportunity to progress
• Investment in your personal and professional development and CPD courses in Ireland and abroad
• Our staff rooms are filled with complimentary snacks

Permanent Full Time - we operate flexible extended opening hours