Transportation Administrator

Position Purpose:

To provide a high level of professional customer service to SRCL clients and general administrative support to transport and site operations. To ensure all driver daily activities are closed out on SteriWorks accurately, paperwork filed for future inspection and contribute to the overall team and department success.

Provide effective customer service to SRCL customers.

Administration support to the transport and operations department.

Validation of route sheets and ADR's against SteriWorks.

Manage unbilled for all routes on a daily basis: generate, investigate and amend accordingly.

Generate the daily route Logs and fill in relevant information for discrepancies.

Deal with all calls, bookings and waste transfer notes (a regulatory piece of paperwork that is required for all pickups of medical / chemical waste).

Answering phone calls.

Responding to queries.

Communicating with drivers.

Printing tags.

Sending out stock items to clients.

Look after home patient contracts – Baxter / VHI / Hibernian/ Fannin Healthcare.

Setting up new home patients.

Ringing SQ clients to confirm collection requirements.

Ringing Oncall/ No waste SQ clients.

Willing to support other team members if and when needed, by prioritising backlog in the Transport office.

Required Education: High School or equivalent

University/college education or equivalent experience.

Required Years of Experience: 2+ years

Preferred Experience: Good knowledge & understanding.

Previous experience in a customer service business.

Excellent organisational skills and attention to detail.

Excellent communicator.

Provide excellent customer service at all times and customer focused is essential.

Ability to work without supervision.

Ability to manage time and complete multi tasks in line with timescales.

Good people skills with the ability to build up relationships both internally and externally.

Team player, able to work effectively under pressure and who is looking for a challenge.

Good knowledge of information technology especially CRM tool, Microsoft Office and Steripoint.

Stericycle offers you:

• Contributory Pension Scheme
• Life Insurance
• Access to SteriCares, our employee support fund
• Stericycle University – Our online library of self-development & learning
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)
• Flu voucher
• Eye Test voucher

And more…