Trainee Customer Support Advisor

Do you thrive on giving customers the best possible customer experience?

The ideal person will have/be;

• A minimum of 1 years’ experience in a customer service sales role is essential.
• Experience of working in a similar role in the motor trade is desirable but not essential.
• A strong working knowledge of computerised systems such as customer databases. Experience of CDK would be beneficial.
• A minimum of 5 GCSE's at Grade C or above including Maths and English.
• Be a strong team player who is energised by variety and responsibility.
• Demonstrate a professional and confident approach in dealing with both staff and customers.
• Excellent communication and presentation skills.
• Be attentive to detail.
• A flexible approach to working hours is required.
• Full, valid driving licence, aged 21 for insurance purposes.

The following responsibilities are core to the effective performance of the Customer Support Advisor. Accuracy of work is a priority in all responsibilities. We may require additional specific activities and, where so, these will be identified separately. Deal with all aspects of customer contact management, handling incoming and outbound telephone calls and assist customers as required. Handle all customer calls to conclusion in a friendly and professional manner. Provide frontline support in all aspects of customer care within the business as directed by line manager. Generate business revenue through direct customer contact. Generate business opportunities for Sales & Aftersales functions. Track & Follow up all leads and opportunities generated. Achieve monthly targets and complete an agreed number of customer contacts per day. Deliver marketing and customer follow-up contact as required. Attain a full understanding of how the components within a busy workshop interact and how a booking starts the entire workshop process. Integral role in managing workshop booking diary; ensuring the workshop is sufficiently loaded daily in order to achieve targets. Respond to online and email enquiries in a professional and timely manner. Update customer and vehicle database daily. Ensure all daily administration is completed in an accurate and timely manner. Attend and implement all training and coaching business development programmes / systems. Work closely with staff within Sales and Aftersales departments to achieve goals. All other administrative duties deemed necessary to ensure the smooth and efficient running of the Customer Support Team. Take an active part in upholding the Company’s Health & Safety Policy as set out in the Conditions of Employment and Health & Safety Handbook.