Timber Administrator

Purpose of The Job

The Administrator will support the Timber Sales team through ensuring various tasks are carried out in a timely and efficient manner, maintaining accurate records, and providing valuable data to support decision-making.

Key skills & Requirements

Key competences

·        Excellent knowledge of Excel, email and word

·        Strong organisational and analytical skills

·        Excellent Customer Service skills

·        Excellent communication skills - both written and verbal

Desirable

·        Higher level qualification

·      Customer Care Skills

·      Communication

·      Organisational Skills

·      Problem solving

·      Decision making

·      Business understanding

·      Result focused

Key Responsibilities

1.       Administration Support

·        Establish and maintain administrative processes and procedures for the effective running of the office

·        Correspondence with customers and hauliers through their daily shipments   

·        Keeping Treatment Cert for all ROI round posts entering in system and logging data from treatment

·        Proof of Delivery filing

·        Input daily timber weigh bridge tickets on excel

·        To undergo training and to become efficient in the use of the Timber Sales System

·        Input data into Customer pricing tables

·        Completing relevant reports

2.      Financial Support

• Overseeing day to day walk in customers
• In conjunction with the Credit Control Department, ensure that all sales invoices are issued and settled in accordance with the company’s terms of business

·        Oversee timber invoices and manual invoices on a daily basis

3.      Customer Relationships

• Resolve problems to customer’s satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action

·        To maintain and update customer database with accurate information

·        Respond quickly and efficiently to all in-coming sales enquiries or customer queries, by telephone and email

4.      Health, Safety and Environmental Compliance

·        To set a positive example in all areas of compliance and encourage a culture of ownership and personal responsibility

·        Proactively comply with all the Company’s Health and Safety rules, regulations, policies and procedures

5.      Other Duties

·        Answer phone in an expedient manner and direct calls to the appropriate person

·        Perform other clerical duties such as scanning, photocopying and filing