Temporary Store Manager

Main Purpose

To manage a Clarks store in line with the business objectives.

To lead and motivate the store team in order to maximise sales and profit, delivering set targets and KPIs.

Responsible for the day to day running of the store, focussing on opportunities to enhance the consumer experience

through delivery of the highest retail standards and team behaviours.

Core Accountabilities

Lead and motivate the team to achieve targets and deliver the required consumer experience

Manage controllable costs and efficiencies to proactively improve profitability

Responsible for the management of the sales floor during trading hours

Regularly review commercial opportunities and consumer feedback to improve sales and take appropriate action

Lead implementation of the trading plan, including visual merchandising, to ensure the store and team are ready

for all trading periods

Plan staffing levels against trading plan and manage rotas

Ensure all employment changes and relevant forms are completed to ensure team members are paid accurately

and on time, including ensuring capability of management team to deliver

Recruit, develop and train a high performing and highly engaged team

Manage Health and Safety procedures in store including ensuring all team members understand their

responsibilities.

Manage all Employee Relations issues (including underperformance issues) fairly in accordance with Company

Policies and Procedures.

Regularly review own performance and maintain a personal development plan.

Manage cash, stock and security procedures to Company standards, including ensuring all team members

understand their responsibilities.

Store compliance of all company and legal requirements, including visual merchandising guidelines, PCI, data

protection, right to work, etc.

Drive the implementation and delivery of key/new initiatives within store to achieve the objectives.

Ensures the store administration processes are carried out effectively, with stocktaking targets achieved. Ensures

the effective management of the stock flow process to maximise sales and minimise losses

Key Outputs / Results

Store to achieve required performance standards on KPIs such as sales, multisales, conversion and consumer

satisfaction

Store P & L is monitored monthly and in conjunction with the Area Sales Manager actions are taken to minimise

controllable costs in order to achieve budgeted contribution

Floor control is delivered consistently, ensuring all consumers have a great brand experience

Reports and data provided are used to drive sales growth in-store to achieve budget

All trading periods (including Sale and BTS) are effectively planned in advance and executed correctly to maximise

sales

Team availability is matched to sales and/or footfall to ensure it matches consumer demand

All HR documentation (including payroll) is completed correctly and sent on time to the relevant department to

ensure correct payment of team members

All Company recruitment tools are used effectively to recruit all team members to ensure fair and legal recruitment

of individuals with the correct skill set

All team members are trained to deliver product knowledge through the appropriate company selling models

All Health and Safety training, checks and record keeping are completed on time and correctly to ensure

compliance with Company Policies and relevant legislation

All employee issues are dealt with in a timely fashion ensuring compliance with Company Policies and relevant

legislation, communicating with HR where appropriate to seek advice and guidance

Maintain an up to date development plan and complete all performance review documentation before and after

formal reviews and take action accordingly

All security, cash, stock and administration procedures are followed. Record keeping and training for all team

members are completed on time and correctly to ensure compliance with Company Policies

All relevant compliance of Company Policies and legal requirements are achieved and trained to team members

where relevant

All team members receive regular communication of Company strategy and of new initiatives and are trained on

this where relevant and monitoring of implementation undertaken

Store Audits are prepared and successfully completed with company minimum standards achieved in stock

accuracy, odds, financial variance and administration as detailed in Company Policies and training

Key Relationships

Store Team

Local Store Managers

Retail Management Team – Area and Regional Managers,

Retail Operations

HR

Essential Knowledge

Stock management

Visual merchandising

Consumer experience

Managing budgets

Recruitment and training

Technical Skills

IT proficient, able to use a range of systems to manage in-store activity

Planning and prioritising

Commerciality

Motivating and leading a team

Well-developed communication skills

Successful Experience

Significant experience in retail management including leading a team, delivering consumer experience and managing

store budgets

Delivering or exceeding sales and targets.

Significant leadership experience including managing direct and indirect reports, coaching, giving feedback and

developing team members.

Managing staffing levels to sales