Telemarketing Agent

Amnesty International is one of the world’s leading human rights organizations with over 10 million supporters worldwide. Our mission is to document and take action to prevent serious human rights violations. We are an independent organization and therefore membership support is essential to the global human rights work.

Main responsibilities will include:

• To complete telemarketing campaigns and reach key performance indicators.
• There is no cold calling involved but you will be contacting new and existing supporters by telephone as part of a marketing campaign to include:Lead Conversion to Membership Calls
• Welcome CallsCancellation and non-payer callsDonor care and thank you callsUpgrade CallReminder CallsGeneral supporter and membership query callsOther telemarking and administrative work as required.
• To ensure that all calls made are in line with Amnesty International procedures.
• To ensure accurate and complete information is captured in CRM systems.
• To achieve productivity and ensure key performance indicators are met.
• Attend and actively participate in regular campaign briefing and training sessions.
• Maintain a professional and courteous manner when interacting with supporters.
• To ensure that all work is carried out in compliance with Amnesty International procedures and other legislative requirements including GDPR.
• Any other duties that may be required by Amnesty International Ireland from time to time in addition to or in lieu of the above.

Ideally, the successful candidate will have:

SKILLS

• Experience of telesales or customer service in a contact centre or telesales role is preferred.
• Previous experience of working to and exceeding targets.
• Excellent interpersonal and communication skills with the ability to work in a team.
• Strong negotiation and objection handling skills.
• Good administration and I.T. skills required and familiarity with working through MS Office and databases for the accurate capture of data.
• A friendly and professional telephone manner.
• A willingness to adopt a flexible approach to work and working hours, including to undertake evening and weekend work.

ABILITIES

• Ability to speak and write fluent English.
• Ability to give and receive criticism and feedback constructively.
• A solution-based attitude to challenges and difficulties.
• Ability to achieve consistent results.

INSTITUTIONAL RESPONSIBILITIES

• Ensure values, vision and mission of Amnesty International through their work.
• Understand the specific conditions that characterize a civil and democratic society.
• Ability to balance performance requirements for the programme and the credibility and image of the organization.

What we offer:

• Guaranteed basic salary plus Performance Related Pay
• Full training
• A fun work environment with a vibrant team
• Fantastic development and career progression opportunities
• Paid Annual leave (plus bank holidays)
• Employee assistance programme
• Social club
• Referral scheme bonus

Other benefits on completion of probation period:

• Sick pay
• Maternity/paternity leave
• Pension entitlements

Please note: You must be a resident in Ireland to be considered for this position

This is a part time position where the salary is €25,000-€32,000 pro-rata per annum.