Technical After-Sales Support Rep

Job Description

Multihog is a multi-purpose vehicle manufacturer based in Ireland. Due to expansion in various markets, we currently have a vacancy for a technical after-sales support rep to cover the late shift on our support team.

Normal working hours for this position will be 2pm - 11pm, Monday to Friday.

The role will primarily be based at our factory in Dundalk, but will require travel to our customers approx. 30% of the time, so applicants for this role must be willing to undertake regular international travel. A technical or mechanical aptitude is essential for this role.

Your Role:

As part of the sales support team, you will represent the company to our dealer network, and form an important link between our Irish factory and our worldwide dealer network.

You will be the contact person for local dealers and customers, providing technical coaching and training, often on-site.

Respond quickly to customer problems and assist with technical questions.

Diagnose, troubleshoot and rectify issues related to Multihog equipment and attachments.

Build positive relationships with customers and manage on-site installations, repair and maintenance work.

Produce timely reports of customers you've assisted each day.

Communicate effectively with the technical team at Multihog HQ to solve problems quickly and efficiently.

Your Profile:

Minimum of 5 years' experience in field technical support, customer support and dealer management.

Great mechanical aptitude and ability to troubleshoot, test, repair and service technical equipment and vehicles.

Mechanical/technical qualification (degree or apprenticeship) is preferable, however proven field service experience is also sufficient.

Knowledge of electronic and hydraulic systems, machinery and sales experience are all advantageous.

Great problem-solving skills and the ability to work independently.

Highly motivated with excellent communication skills.

Hands-on, flexible approach with a strong willingness to travel.

What we offer:

A dynamic and varied work environment with fast decision-making within a highly motivated team.

An attractive remuneration package in addition to the opportunity to develop your career.

We will nurture and support your development as we continue to grow.

Job Type: Full-time

Schedule:

8 hour shift

Monday to Friday

Night shift

Licence/Certification:

Full clean driver's licence (required)

Willingness to travel:

30% (required)

Work Location: In person at our factory in Dundalk, Co. Louth

Application Method

Please apply to this vacancy by the following means:

Email:

hr@multihog.com