Team Leader

JOB SUMMARY

The person appointed will be pesonally responsible for the day to day operations of a designated centre through the Services Manager. He/She will ensure that this service is of a high quality, meeting the standards required by the Brothers of Charity Services Ireland- South East Region and any national bodies legislated to monitor such standards. The post holder will be required to act as the Person In Charge (PIC) for the designated centre and to ensure that the Designated Centre is in full compliance with HIQA regulations as specified in SI 366 and 367 of the Health Act 2007. The person appointed to the post should be innovative and dynamic and should report on a regular basis on the quality of service offered, identifing issues and areads which require attention or approvement

DUTIES

The person appointed should be flexible in their approach to service provision and should have the ability to lead and work as a member of a team. He/she will be required to take an active part in ensuring that the day-to-day operations of the Service reflect the ethos and vision of the Brothers of Charity Services Ireland – South East Region and that all co-workers are meeting the needs of the individuals supported by the Service. He/she will be required, whilst setting a personal example by attitude, conduct, practice and leadership style to carry out the duties of the post outlined hereafter.

Subject to the agreed policies and procedures of the Brothers of Charity Services Ireland – South East Region, the person appointed shall be responsible for the following: -

Advocacy and Rights

1                uphold and respect the human, legal and constitutional rights of individuals supported by the Brothers of Charity Services Ireland – South East Region, recognising their uniqueness and equality, and enabling and supporting them to grow and develop, thereby achieving the highest possible level of personal autonomy;

2                ensure that individuals supported by the Services are facilitated and encouraged to develop their choice and decision making skills;

3                ensure that individuals supported by the Services are facilitated to actively participate and integrate into the community, through the use of generic community facilities;

4                ensure that individuals supported by the Services are encouraged to develop their self-advocacy skills and opportunities for involvement in advocacy;

5                foster among residential support staff respect for the tenancy rights of individuals in residences and ensure that they are consulted and in agreement with all matters in relation to their living arrangements and environment.

Person Centred Support for Living:

6                ensure that the keyworker system is implemented and ensure that individuals receive a high quality, personalised service which addresses their needs and wishes;

7                ensure that individuals are supported and facilitated in the development and implementation of their personal plan (PCP) and that the actions agreed in these plans are carried out;

8                ensure that individuals supported by the Services are supported in achieving the greatest degree of autonomy and participation possible in the management of their own health, including where possible the development of self medication skills;

9                assist and support the residential support staff to ensure that individuals have their social, educational and vocational development needs addressed by the provision of opportunities to experience different options, training, advice, instruction and support;

Management & Leadership

10             Be responsible for the management and administration of the service to which assigned

11             promote and foster a team approach including the delegation of duties, utilizing the diverse skills and experience of all team members;

12             act as a Person in Charge (PIC) for assigned designated centres and ensure that these centres are in full compliance with HIQA regulations as specified in SI 366 and 367 of the Health Act 2007 ;

13             act as a Person Participating in the Management of a Centre (PPIM) for assigned designated centres and ensure that these centres are in full compliance with HIQA regulations as specified in SI 366 and 367 of the Health Act 2007 ;

14             ensure the Health Information and Quality Authority are notified in a timely manner in all matters relating to the regulation of the centre;

15             in accordance with Health Act 2007 and HIQA Regulations and Standards, ensure the legislation requirements are adhered to by continuous monitoring, inspection and audit of the designated centre;

16             as a member of the HIQA Services Team ensure the necessary requirements of the registration process are in place to achieve the Registration for the designated centres;

17             manage the recruitment, selection, induction, probation, performance and attendance of staff;

18             lead and develop the staff team in supporting the delivering of person centred services, problem solving and seeking solutions to outcomes and barriers raised in the delivery of person centred plans.

19             provide active support and assistance to the staff and where necessary to provide one to one supervision;

20             ensure that rosters for permanent and locum residential support staff are organised to provide adequate support in the service area;

21             ensure that all residential support staff take their required annual leave within the specific time frame;

22             ensure that the various policy guidelines, procedures and documentation of the organisation are made available to staff and that they are familiar with and adhere to these guidelines;

23             ensure that correct procedures are carried out in respect of grievance, disciplinary and any other relevant policies;

24             ensure that all reports, timesheets and financial statements are accurate, completed and returned on time. Assist residential support staff maintain good practice in report writing and record keeping;

25             ensure that any behaviour support plans devised for people in residence are implemented and that their implementation is documented and evaluated as requested;

26             ensure that the residences are presented in a home like fashion congruent with standards of hygiene and cleanliness, both inside and outside the properties, appropriate to community living;

27             monitor and support staff in the administration and management of medication;

28             lead, develop and participate fully with the implementation of the Team Based approach to Performance Management and the Strategic Plan;

29             deputise for the Services Manager regarding residential matters in a short-term capacity as required;

30             be available for on call situations that may arise from time to time. These times may be outside “normal” operational times.

Money and Budgets

31             Monitor the application of the budget for each residence and report to the Services Manager on the effectiveness and efficiency of same;

32             be accountable for all monies which you may be responsible for;

33             be active in the preparation of the budget for your area of responsibility and in the prudent application of same;

34             ensure that the residents are consulted regarding the application and use of the budget;

35             ensure that all House Accounts are appropriately documented and submitted for inclusion in the main financial management system of the Brothers of Charity Services;

36             ensure that the assets of individuals are protected in line with Brothers of Charity Services Policy;

Communication

37             Organise, attend and participate fully in meetings where all aspects the service are discussed with a view to maintaining high standards and open communication among staff and good levels of staff morale;

38             take an active role at service area meetings to ensure appropriate linkages are dynamic and synchronised between day and residential services so that the goals of individuals supported are upheld;

39             ensure that good and respectful communications and relationships are developed and maintained with;

a)      individuals supported by the Services

b)     all staff members

c)      families, visitors, and other health care professionals;

d)     residents in the immediate neighbourhoods and the local communities

e)      local service providers

f)      all services provided and supported by the Brothers of Charity Services Ireland – South East Region

g)     Statutory and voluntary groups in the area.

Training and Development

40             Ensure that the staff assigned to the Service Area are provided with all necessary training to support and develop their skills, undertake all mandatory training as required by legislation and the Brothers of Charity Services Ireland – South East Region and liaise with the Learning & Development, Quality and Advocacy Manager in this regard;

41             facilitate attendance of Service Area staff at in service and external training if applicable and maintain records of training attended;

42             keep abreast of current developments in services for people with intellectual disabilities e.g. Personal Outcome Measures, New Directions, Time to Move on from Congregated Settings etc.;

43             attend lectures, courses, meetings as required and share information and knowledge gained with colleagues;

44             ensure the participation of staff and students in any Services orientation and induction;

45             take responsibility for identifying your own training and development needs;

46             attend mandatory courses and achieve required standard.

Health & Safety

47             Report all matters of concern immediately to the Services Manager or in his/her absence to the Regional Services Manager, or such other person as the Employing Authority may designate;

48             identify risks, assess and document appropriately.

49             ensure that Health and Safety Audits, Fire Drills and other health and safety requirements are carried out in line with Health & Safety Policies and Procedures;

50             ensure that and all Policies and Procedures in place which support the safety of vulnerable adults are adhered to by the staff reporting to you,

51             be conversant with existing fire regulations and emergency procedures and participate in the implementation of same;

52             be conscious of health and safety matters in the workplace and, in particular, comply with employee obligations as set out under Section 9 of the Safety Health and Welfare at Work Act, 2005 and ensure that the procedures set out in the safety statement are implemented at all times.

Flexibility

In order to respond appropriately to individuals supported by the Brothers of Charity Services all employees are required to have a high level of flexibility and a willingness and ability to develop new approaches to their work. Duties, responsibilities and rosters of work of any post in the Services are likely to change to enable us be person focused and therefore employees will be required to carry out such other duties appropriate to their employment as may be assigned to him/her.

Confidentiality

In the course of the employment the appointee may have access to, or hear information concerning the medical or personal affairs of individuals supported and/or their family members, staff members, or other health service business. Such records and information are strictly confidential and, unless acting on the instructions of an authorised officer, on no account must information’ concerning individuals, staff, or other health service business be divulged or discussed except in the performance of normal duty. Breach of the confidentiality can lead to disciplinary action. In addition records must never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required.

Essential

·       Third level qualification in health or social care / Nursing Qualification or

·       All mandatory training

·       Challenging Behaviour Course

·       Management Qualification

Experience

Essential

·        5 years post graduate experience

·        3 years’ experience at management level in a management or supervisory role in the area of health or social care.  Experience of supporting people with varying degrees of intellectual disability and challenging behaviour.

·        Experience working with audit tools

·        Implement and monitor actions from compliance plans.

·        Support to people in community setting

Knowledge

Essential

·        Awareness of current policy and development regarding intellectual disability eg. Individualised budgets

·        Ability to lead a team utilising TBPM.

·        An Ability to devise, evaluate and further develop mechanisms to meet the ongoing needs of people who use our services using Person Centred Planning.

·        Excellent knowledge of Health & Safety responsibility.

·        Excellent knowledge of Challenging behaviour, including assessments and intervention techniques-C.P.I.

·        Understanding of Bothers of Charity Services Ethos.

·        Appreciation of the role of Advocacy to support people who use our services.

·        Knowledge of compliance requirements of HIQA Regulations relating to the responsibility and role of Person In Charge

·        Keen understanding of the organisations strategic desire to provide for the equal Human Rights of each person who uses the service.

·        Knowledge of Autism

Competencies/Skills

Essential

·        Ability to lead and motivate a team effectively in the achievement of quality outcomes for service users using effective Team Based Performance Management.

·        Ability to develop good working relationships and partnerships with a range of individuals/agencies/multidisciplinary teams

·        Ability to prioritise and delegate

·        Flexible, creative approach to service provision.

·        Confident and able to use initiative to work without supervision.

·        Ability to complete effective audit and involvement in carrying internal organisational audits

·        Excellent leadership, communication and organisational skills.

·        Maintain and Manage training systems for the Designated Centre

·        Ability to manage budgets & resources.

·        Competent report writer/record keeper.

·        Excellent computer skills including Excel

·        Ability to maintain systems e.g. Risk Register, Q.I.P., EXCEL

·        Ability to communicate clearly, competently and professionally

Other Requirements

Essential

·        Confident, calm, self motivated, committed, enthusiastic, positive, participative management style

·        Welcoming of change and committed to encouraging continuous improvement and learning

·        Approachable

·        Strong desire to support people creatively eg using volunteer system, social capital, discovery

·        Ability to accept delegated responsibility, make sound judgements and accurately decide when to pass issues on

·        Flexible approach to service provision.

·        Willingness to adapt to the changing support needs of individuals

·        Full clean manual driving licence

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