Team Lead

GET TO KNOW US

Are you Driven? Passionate? Captivating? Engaging?…. And LOVE fashion? 

Yes… well, we are Kurt Geiger and we think you could be too!

Kurt Geiger first opened in Britain’s fashion capital on Bond Street, London in 1963. Since the Sixties Kurt Geiger has not stood still as it continuously evolves to make covetable footwear and accessories with a unique market position, pairing aspiration with accessibility.

We are Europe’s leading luxury shoe and accessory retailer and we are looking for the next generation of talent to join our business.

KNOW THE ROLE

• Create a customer centric environment that delivers incredible service not only from yourself but your colleagues too.
• A great team player by supporting co-workers with the ability to work as an individual
• Must have natural warmth in their approach when engaging with customers and support in developing this across the floor.
• Comply with the Company and Host store guidelines on service expectations.
• Demonstrate specialist knowledge of the brands stocked within the department, as well as throughout the store, sharing on this knowledge with the team.
• Achieve maximum sales of shoes (in addition accessories if applicable) as measured against weekly sales and productivity targets.
• Ensure that client relationships are being maintained and Client books are being developed.
• Have full awareness of the department and your colleagues at all times to ensure client engagement.
• Understand all aspects of brand performance in order to maximise sales and influence trade.
• Provide concise feedback regarding service and sales to line management on a regular basis.
• Work closely with the Management to deliver great service and ensure the customer journey is extraordinary.

KNOW WHAT WE'RE LOOKING FOR

• Previous retail experience.
• Background with a fashion-forward footwear, accessory or fashion brand.
• To be a customer service ambassador.
• To be immaculately presented and representative of our luxury/fashion forward brand in every way

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

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