Stores Retail Assistant
Key Responsibilities:
· Acting as the first point of contact for all customers within both the counter and yard.
· Demonstrating positive customer-facing behaviours, demeanour and attitude with an emphasis on creating sales.
· Understanding and carrying out the GRN process for goods inwards.
· Using lean principles such as 5S to ensure all stock is stacked and located in the correct locations within both the warehouses and the yard.
· Reporting any under/oversupply of stock to management.
· Ensuring the recording of all damaged goods so North Cork Creameries can receive rebates where appropriate.
· Participation in weekly team meetings outlining issues pertaining to the yard and stores.
· Participation and adherence to stock control counts and working knowledge of same is required, as well as liaising on all aspects of stock control across the site.
· Maintaining knowledge of goods deliveries to farm in conjunction with shop/store to include the preparation of dockets and picklists.
· Advising customers on various product options available within our store and yard.
· Referring customer complaints to the appropriate person.
· Following store lockup procedures as and when required to include the safe keeping of store keys and alarm codes.
· Ensuring store and yard areas are kept clean and tidy at all times to prevent any slips, trips and falls.
· Adherence to all health and safety legislation as and when required e.g manual handling, wearing of PPE and responsible and safe driving of forklift at all times.
· Continuous upgrading of skills required to carry out the job effectively e.g CORE software which is used for point of sale and e-procurement.
· Any other ad hoc duties as requested by management.
Key Requirements:
· Knowledge of agriculture products is essential
· An ability to demonstrate excellent customer service and ensure the customer experience is positive at all times
· Excellent personal presentation and appearance - wearing of North Cork Creameries branded clothing and PPE
· IT skills are highly desired as the role involves a lot of computer work
· Be self-motivated, methodical and possess good organisational skills
· Excellent telephone manner
· Excellent communication and interpersonal skills both verbal and non-verbal
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