Stores Retail Assistant

Key Responsibilities:

· Acting as the first point of contact for all customers within both the counter and yard.

· Demonstrating positive customer-facing behaviours, demeanour and attitude with an emphasis on creating sales.

· Understanding and carrying out the GRN process for goods inwards.

· Using lean principles such as 5S to ensure all stock is stacked and located in the correct locations within both the warehouses and the yard. 

· Reporting any under/oversupply of stock to management.

· Ensuring the recording of all damaged goods so North Cork Creameries can receive rebates where appropriate.

· Participation in weekly team meetings outlining issues pertaining to the yard and stores.

· Participation and adherence to stock control counts and working knowledge of same is required, as well as liaising on all aspects of stock control across the site.

· Maintaining knowledge of goods deliveries to farm in conjunction with shop/store to include the preparation of dockets and picklists.

· Advising customers on various product options available within our store and yard.

· Referring customer complaints to the appropriate person.

· Following store lockup procedures as and when required to include the safe keeping of store keys and alarm codes.

· Ensuring store and yard areas are kept clean and tidy at all times to prevent any slips, trips and falls.

· Adherence to all health and safety legislation as and when required e.g manual handling, wearing of PPE and responsible and safe driving of forklift at all times.

· Continuous upgrading of skills required to carry out the job effectively e.g CORE software which is used for point of sale and e-procurement.

· Any other ad hoc duties as requested by management.

Key Requirements:

· Knowledge of agriculture products is essential

· An ability to demonstrate excellent customer service and ensure the customer experience is positive at all times

· Excellent personal presentation and appearance - wearing of North Cork Creameries branded clothing and PPE

· IT skills are highly desired as the role involves a lot of computer work

· Be self-motivated, methodical and possess good organisational skills

· Excellent telephone manner

· Excellent communication and interpersonal skills both verbal and non-verbal