Shop Manager

Overall Responsibility

The role is accountable for achieving sales within their store in accordance with the annual retail sales budget.

Using best charity retail practice, creative flair and an ability to lead by example while promoting excellent customer service.

Key Areas of Responsibility:

Sales & Stock Generation

·      To achieve and exceed agreed sales targets and all retail KPIs.

·      To maximise sales by maintaining high standards of display and layout in the shop, ensuring stock density is maintained and regular rotation of stock is carried out while following guidelines and operational procedures.

·      Be pro-active in the generation of stock

·      To ensure stock is priced according to the charity’s guidelines.

·      To monitor and check the security of stock on the shop floor and stock room, and to report any irregularities to the Retail Operations Manager.

Gift Aid

·        Promote donor sign-ups for Gift Aid and input all Gift Aid donors’ personal details to ensure data protection and accuracy.

·        Process Gift Aid items with correct individual donor details and price accordingly.

Financial Administration

·      To implement and follow all financial procedures as set by the Retail Operations Manager.

·      To take full responsibility for the shop’s administration and accounting procedures, including till operations, daily banking and weekly accounts and to address and report any financial irregularities that may arise in the shop

Volunteers

·      Lead and support the recruitment of volunteers locally to join the team.

·      Develop, motivate and support your volunteer team ensuring effective cover is in place in the shop.

·      Lead and inspire the shop team to provide an excellent customer and donor experience.

·      To promote the overall harmony of the shop team, ensuring that everyone involved is kept informed of relevant information and developments including those concerning the work of Action Cancer.

Health and Safety

·      To ensure that the workplace for which the post-holder is responsible is maintained appropriately and in accordance with Action Cancer’s Health and Safety Policy and relevant Health and Safety Legislation.

·      To ensure that all volunteers are trained in all aspects of Health and Safety.

·      To complete relevant Health and Safety checklists as instructed by the Retail Operations Manager.

Other Requirements

·      To observe equality of opportunity in all areas of the day-to-day work for which the post-holder has responsibility.

·      To compulsorily attend monthly shop management meetings and to undertake training as agreed with the Retail Operations Manager.

·      To actively participate in the implementation of the Annual Performance Review System and any assessments.

·      Where possible provide cover for other Action Cancer shops as requested by the Retail Operations Manager.

·      To undertake any other duties which may from time to time be requested by the Retail Operations Manager, which are commensurate with the duties and responsibilities of the post.

This job description will be subject to review in the light of changing circumstances and is not intended to be rigid and definitive, but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time. It is important to note that the responsibilities of the post may change to meet the evolving needs of the services that the charity provides.

General Responsibilities

Members of staff are expected at all times to provide the appropriate service and to treat those with whom they come into contact with in a courteous and respectful manner.

All staff must comply with Action Cancer’s No Smoking Policy on Action Cancer Premises and also while on duty for the charity.

All duties are carried out in compliance with Action Cancer’s Health and Safety Policy and Statutory requirements.

Action Cancer is an Equal Opportunities Employer. You are required to adhere to Action Cancer’s Equal Opportunities Policy throughout the course of employment.

All staff must comply with Action Cancer GDPR Policy and Procedures.

To ensure the ongoing confidence of the public in the staff of Action Cancer, staff must ensure they maintain the high standards of personal accountability.

PERSON SPECIFICATION

Essential Requirements

1.        Relevant management experience in a clothing retail sales environment with experience of cash handing.[1]

2.        Experience of working within and achieving income and expenditure budgets.

3.        Good communication and organisational skills

4.        An ability to work under pressure using own initiative as required while having a positive and flexible approach.

5.        Be able to undertake manual lifting and handling duties.

Desirable Requirements

1.      Six month’s relevant management experience in a retail fashion or clothing sales environment.

2.      Experience of working with volunteers in a retail environment.

3.      Computer literate with a working knowledge of MS Office (Word, Excel, Outlook, Internet)

4.      Gift Aid experience

Terms and Conditions of Employment

·        All offers of employment are subject to receipt of 2 satisfactory references from referees who can comment on your work ability. One referee should be your current or most recent employer, and one from a previous employer.

·        Successful applicants must evidence their right to work in the UK (under the Asylum and Immigration Act). This will be evidenced in the first instance by a passport or other forms of ID that will be outlined if no passport is available.

·        6 months’ probationary period

·        Evidence of relevant qualifications

·        All potential employees may be asked to attend a pre-employment medical

·        Business insurance vehicle cover is required to claim mileage expenses for use of own car.

Manager, Assistant Manager, Deputy Manager, Acting Manager, Department/Concession Manager, Supervisor.