Sorry, this job is now closedAssist with updating adjuster workflows – monitoring and progressing claims as required in a proactive way and issuing updates to both customers and client where required. Issue payment reports to insurers where required. Action and complete other adhoc tasks assigned to you, in an efficient and effective way. Provide assistance to other team members where necessary to include typing pool, jewellery validation team and FNOL. Continuous attention to delivery of QPM - client and customer communication, care, and fulfilling basic satisfaction criteria, performance satisfaction criteria and unique (welcome and unexpected) satisfaction criteria. Customer relationship management – ensuring continuity of contact, taking calls for other team colleagues, in particular loss adjusters when circumstances require. Using the content of the electronic file to obtain a comprehensive grasp of the case. Maintenance of personal CPD hours as an accredited individual Provide assistance with other roles and tasks as directed by the Customer & Shared Services Manager
Sorry, this job is now closed
Shared Services Handler
SedgwickDublinFull-time
Description
- Provide claims management support to Property Loss Adjusters.
Qualifications/skills
- APA Desirable or willing to complete APA.
- High level of proficiency in Word, and good Excel experience.
- High level interpersonal and communication (verbal/written) skills.
- Excellent attention to detail
- Strong organisational and multi-tasking skills
Experience
- Previous administrative experience
- Customer Service.
- Phone customer service experience desirable.
- Property or Liability claims experience (desirable but not essential)
- Employment background in the insurance industry (desirable but not essential)
Personal attributes
- Excellent communication skills.
- Good organisational skills.
- Ability to prioritise.
- Team player.
- Capacity to work independently and demonstrate initiative.
- Willingness to learn and grow the insurance industry.
- Innovative.
- Willingness to operate flexible hours when if required.
- Sound knowledge of Sedgwick and its operation as a company (desirable but not essential).
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