Service Support Officer

IWA is committed to promoting, maintaining, and adding to our diverse and inclusive work environment.

The purpose of this role is to provide day-to-day support to the Service Coordinator in the development, operation and expansion of person centred, School Leavers Services in Clontarf, in line with the IWA standards for Services. The person will work with the Service Coordinator and staff to achieve service goals as well as actively delivering a range of capacity building/social and independent living skills programmes. The person will also support and assist with fundraising activities. For success in the above post there are several key relationships which must be fostered and developed. Within IWA those will be association staff, the Service Coordinator and those involved in the provision of the services, as well as direct contact with IWA members and the participants in the service. Externally it will involve liaison with the staff of the relevant voluntary and statutory organisations in the area.

Main Duties and Responsibilities

Support the implementation of the Associations standards for School Leavers Services as directed by the Service Coordinator

Develop, implement, and support the evaluation of a range of capacity building programmes and mainstream training programmes which respond to service user requirements.

Identify and develop opportunities in partnership with service users enabling them to increase their social participation and lead full, active, and independent lives in their own communities.

Support the Service Coordinator in ongoing monitoring and evaluation of the operation of the services.

Accompany and support service users on annual holidays, outings, social and day trips as required by the Service Coordinator and provide personal care for service users while in attendance at services

Ensure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWA’s Safeguarding Policies and Procedures are adhered to.

Maintain working rotas and carry out day-to-day administrative duties associated with IWA Services, ensuring accurate records are kept in relation to projects, programmes and services provided. and identify new opportunities for service development.

Mentor and support IWA staff to ensure the services meet the standards of the Association.

Develop and support the volunteer programme within the service.

Actively ensure that standards and practices regarding health and safety are fully adhered to in all areas of the School Leavers Service

Focus on the inclusion of people with disabilities within their wider community and develop links within the community to support this.

Support and mentor all School Leaver Service staff in their day-to-day duties

Avail of opportunities to heighten the profile of IWA in the local community to promote a positive attitude towards disability within the community.

Support the Service Coordinator in the delivery of traditional day service locations.

Perform such other duties as may be assigned from time to time by the Service Coordinator

PERSON SPECIFICATION

Training, Experience and Qualifications

Qualification at Level 6 or higher such as QQI Supervisory Management Skills; BA in Social Care or equivalent (Occupational Therapist / Community Work / General Management) is desirable.

Training and experience in the delivery of services to people with physical disabilities.

Some previous experience in the areas of training or facilitation is required.

Knowledge and Skills

The ability to make operational decisions and possess good problem-solving skills is essential.

Excellent computer and administration skills (Microsoft Office & Database Management) are essential.

An awareness and understanding of the needs of people with physical and sensory disabilities or a marginalized group is desirable.

Experience of working with people with disabilities is desirable.

Leadership experience is desirable.

Experience of Quality systems and maintenance of same an advantage

A full driving license.

Behaviours

The ability to work as part of a team and on own initiative.

Person centred approach

An ability to build strong relationships at all levels.

Strong customer service focus

Be of good character

Competencies

Communicating and Influencing

Planning and Organising

Motivating and Empowering

Adaptability Drive and Resilience

Remuneration & Benefits

Salary between €32,270 to €49,299 (DOE)

Pension scheme

Excellent working conditions

Training & development opportunities

25 days annual leave pro rata

Employee Assistance Service

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