Service Co-ordinator

What you will do

Johnson Controls is a leading provider of equipment, controls and services for heating, ventilating, air-conditioning, refrigeration, and security systems!

The UK&I Service team has a turnover of $60m and delivers innovative maintenance and service solutions to a wide customer base across all industry segments for HVAC, chillers, industrial refrigeration, controls, and mechanical & electrical works.

As a Service Coordinator based in Cork you are the primary contact for our engineers and customers. You will take ownership of the day-to-day administration /operational activity which can include scheduling engineer visits, ordering supplies, handling vendors, processing invoices and other general administrative tasks.

How you will do it

Our Service Coordinator reports to the Service Manager and works on a defined scope of activity. A key area of your responsibility will be the planning and scheduling of our front-line service delivery teams. You will book L & M and PSA (Planned Service Agreement) contract and visits. You will also lead our customer enquiries. We will need you to help with AR enquiries, order supplies, process invoices and general management of vendors. We would also require you to provide additional support with other administrative tasks across the operational team.

What we offer

• Competitive salary
• Paid Annual Leave - 25 days plus Bank Holidays (Holiday buy back option available).
• Comprehensive benefits package - Pension, Health Insurance & Life Assurance.
• Phone, Laptop & Equipment provided.
• 39 Hour week- Monday- Friday
• Encouraging, developmental & collaborative team environment

What we look for

• Organizational skills & ability to prioritize tasks.
• Experience with Microsoft Office
• Previous experience of similar role is desired.
• Excellent communication skills both verbally and written.
• An ability to follow process and connect with staff at all levels.

If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on Johnson Controls security products including ADT Smart Home plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase!