Service Centre Administrator

Neylons is a Facility Management Company providing services all over Ireland. Our growing company prides itself on training and development available to all staff. We offer flexibility, career progression and a competitive start rate.

Overall Purpose of the Job

To provide administrative and systems support to ensure the daily operation of the Service Support Centre (SSC) and to facilitate the coordination of services within the SSC. The role includes the timely

and accurate processing of all paper work in regards to the SSC as well as the updating of CAFM (Computer Aided Facility Management System) and the effective use of all other systems. The role is a heavily interactive role and involves daily communication with both internal staff and external clients and specialist partners.

•  Reception – answering phones, directing calls as appropriate and taking messages
• General administration work: filing, photocopying, scanning, binding, recording of timesheets,
• generation of client quotations and reports
• Booking taxis, couriers, restaurants, travel and accommodation
• Meeting room set up, i.e. tea, coffee etc.
• Ensure all collated appropriate information from incoming calls, emails, mail and verbal
• communication is correctly and completely entered into the Computer Aided Facility
• Management System (CAFM) or appropriate system as required
•  Follow up and reconciliation of all incoming documentation and information to support
• effective close out of all open / outstanding works
• Running reports on CAFM to monitor work order status- billing all work approved work orders in
• a timely manner
•  Periodic review of WIP files received by accounts and prompt action taken on closing and billing
• all open work orders
• Coordination and scheduling of the maintenance tasks for the mobile team and specialist
• contractors for planned and reactive works
•  Ad-Hoc duties as required
• Any other duties as assigned by your line manager to include other areas of the Service Support Centre function

•  Experience working in a fast paced Service Desk role environment is desirable
• Knowledge of Facilities administration would be a distinct advantage
• Excellent pc skills and proficiency in Word and Excel is essential
• Awareness of good health and safety practice

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