Service Advisor

Cork City Ford Centre are currently recruiting for a Service Advisor to join our Aftersales Department. The ideal candidate will play a critical customer facing role for our service department.

Role:

• Full time Service Advisor
• Competitive salary and bonus scheme.
• Full training to be given. 

This role involves the following on a daily basis.

• Scheduling customer vehicles on a daily basis through telephone/email/ on line bookings
• Managing the workload of the workshop to ensure that sufficient bookings are made to match the resources available.
• Meet and greet customers as they drop off their vehicles.
• Update customers on progress of their repair/ service as required.
• Listening to any customer needs/concerns prior to repair and capturing those so that relevant technician can investigate any of those concerns.
• Agree costings and any extra work that maybe required.
• Processing of invoices to customers in a timely manner.
• Liaise with workshop controller and Warranty administrator as required.
• Acting in a professional and courteous way to all customers to reflect the customer focused ethos within the company.

Candidate requirements:

• Have a courteous, professional and friendly manner to customers and colleagues.
• Knowledge of Keyloop computer system would be an advantage but not essential.
• Good oral and written communication skills
• Be highly organised.
• Full & current driving licence
• Minimum 1 years’ experience in a similar role.
• Ability to explain technical data in a clear and simple way to customers.