Service Advisor

Hours: Monday to Thursday 8 am to 5.30 pm Friday 8am to 5 00 pm 1 in four saturdays to 1 pm 

26,000 basic OTE up to £32,800

Charles Hurst Renault Newtownabbey is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team.

With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Renault Newtownabbey is the place to be.

As a Service Advisor at Renault, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager.

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications

You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email GeorgiaRayner@lookers.co.uk

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus; 

• Enhanced holidays that increase with service 
• Eligibility to join one of our car schemes 
• Critical illness cover after 2 years and Life Assurance 
• Smart Health - free access to support 24 hours a day, 365 days a year 
• Enhanced paid maternity, paternity and adoption leave