Senior Systems Specialist

Huhtamaki (Lurgan) Limited – a successful, established growing organization.

Huhtamaki – a key global provider of sustainable packaging solutions for consumers. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste. 

With 100 years of history, we operate in 37 countries around the world and 103 locations. Our values Care Dare Deliver guide our decisions and help our 18,000 employees make a difference where it matters. Delivering the smart next generation packaging we embed sustainability in everything we do.

Locally, we are based in Dollingstown, Co Armagh (30 minutes travelling time of Belfast) and manufacture moulded fibre packaging products primarily for the food industry and are continually improving our knowledge and skills to be a world leader in manufacturing. 

We have an excellent opportunity for a Systems Specialist to join our IT Team based in Lurgan on a fixed term contract for 12 months.

Reporting to the IT Infrastructure Manager you will be responsible for providing:-

• On-site support and office-based desktop support to staff / mobile users across multiple sites
• Quality end user support, whilst ensuring a stable and reliable IT infrastructure; and
• 1st level and 2nd level support as a part of the Global Service Desk to other sites across the globe

Key responsibilities will include:

• 1st level end user and infrastructure support in cooperation with local business IT team
• Active Directory management
• Manage IT requirements for ongoing operations and site projects
• Setting up and configuring new hardware including PCs, Laptops, Printers
• Server and Network infrastructure support and maintenance
• Meraki Networks and managing VLANS for OT, IT environments
• Phone system/ Mobile device (Android and IOS) management
• Asset management and lifecycle
• Liaising with application & system vendors on behalf of local teams
• Patch management of both local and cloud hosted systems aligned with Group policies 
• Perform data backup and recovery tasks
• Disaster Recovery planning and implementation
• Researching problems and creating documentation
• Close cooperation with global infrastructure virtual team

Essential Shortlisting Criteria:

• Third level qualification in computer-related subjects
• Post qualification experience in a similar role
• Previous experience working with service desk / helpdesk managing incidents, service requests, change tickets and problem management
• Previous experience in Microsoft O365 environment and tools

 Desirable Criteria:
IT Operation experience within a manufacturing environment
Knowledge of ITIL combined with experience working within an ITIL environment

We are looking for someone who has an organised, proactive approach to their work with the ability to self-manage and multi-task. This role requires someone who is a team player, with strong communication skills and a empathetic and relational attitude.

In order to be shortlisted, candidates must ensure that they clearly state on their application form, how they meet the criteria outlined above.

For the right candidate, this role represents a significant opportunity for collaborative team working, learning & development and career progression in a dynamic and exciting new environment.

Apply now and join this exciting journey at: https://huhtamaki.getgotjobs.co.uk/home

Closing date, Friday 10th January 2025, 5pm.