Senior Front Desk Receptionist

The 4*Bridge House Hotel Tullamore is one of Ireland’s most popular landmark hotels and is centrally located in the thriving midlands town of Tullamore at the heart of Ireland’s Ancient East.

The Bridge House Hotel has an exciting opportunity for a Hotel Receptionist to join their existing team.

Responsibilities

• As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
• Always demonstrate a high level of customer service
• Attend appropriate training courses, when required, and be an integral part with the Day / Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Input of restaurant bookings to our online systems.
• Work with the Front Office team to complete the tasks for the day covered on the Front Office checklist.

Skills / Experience required:

• Excellent Customer Service Skills is essential
• Previous reception experience required.
• IT skills
• Attention to detail
• Excellent Communication & Interpersonal Skills
• Good Organisational skills