Senior End User Technologies Engineer

Glanbia Business Services

Senior End User Technologies Engineer (12 Month FTC)

Join this dynamic team focused on delivering better nutrition for every step of life’s journey 

Overview

The End User Technologies team is the company’s most senior End User Technologies advisory group. The EUT Team is accountable for the Global strategic development of the End User Technology environment, the definition and implementation of standards/policies and the management of some key global services to end user devices (7k laptops/desktops - 97% Windows, 3% Apple MAC + 3k mobile devices, Apple iPhone and iPads)

The Senior End User Technologies Engineer will work with the EUT Team contributing to the shared team goals and requirements as outlined below.

Key elements of the role

• Business as usual daily tasks (50% of time):
  • maintain the key services at the expected operational excellence level as per KPI agreed. This includes Device Platform standard for Windows/Apple MAC/Apple IOS with Intune/Azure AD (currently transitioning from SCCM+Active Directory) and, Jamf (managed by a vendor), OneDrive for business, Windows 365. We are currently transitioning to Modern Management from SCCM+Active Directory so currently supporting both environment.
  • Vendor management (Microsoft Premier Support + other vendors providing services).
• Reactive Support Level 3 (15% of time): Support our Global Service Desk for escalations related to EUT services only, complete high level professional documentation as required.
• Proactive Support Level 3 (15% of time): deliver formal technical training, mentoring, and coaching to Service Desk/Global IT Operations on EUT services.
• Project Tasks (20% of time):
  • deploying innovative solutions, improve existing ones, define new standards.
  • Business integrations of new companies into our Standards.

We are currently moving our entire Windows fleet to Intune (Azure AD Joined) with Windows Autopilot. Most of the immediate project work will be on this topic, to improve governance, reports, etc.

Requirements for the position

Qualifications

• Bachelor of Science Degree in Computer Science or similar related

Skills & experience

• Five plus years related experience in a similar role.

Technical - Required:

• Device Management with Intune and Azure AD (Entra ID) (Patch management, SW Distribution, OS Deployment, Compliance, Configuration, custom queries/reports), Scripting (PowerShell), Supporting/troubleshooting a Windows client platform in an enterprise environment.

Technical - Nice to have:

• Active Directory Group Policies and basic knowledge, SCCM basic knowledge,
• Ability to work alone as an individual contributor and as a participant in a team environment.
• Can take technical lead for some of the EUT services as required.
• Proven/Excellent real-world problem solving skills.
• Proven/Excellent documentation skills.
• Excellent written and verbal communications skills.
• Experience working within ITIL compliant environments.

Additional Competencies

• The energy, enthusiasm and drive to make it happen.
• A collaborator who can motivate others, making it fun while getting the job done.
• Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.

Where and how you will work 

This is a fixed term contract role for 12 months. The opportunity will be based in Citywest, Dublin or Leggettsrath Business Park in KIlkenny with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.

What we would like to offer you!

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and acompetitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K.

About Glanbia

The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide.