Senior Admin Assistant

Essential Criteria 1. 2+ years’ retail experience in a supervisory/management capacity within the clothing or houseware market. 2. Experience of sales floor merchandising and stock display. 3. Experience in the training and development of others. 4. 4 GCSEs, including English Language and Maths at Grades A-C (or equivalent qualifications) and basic IT skills. Applicants who do not have the specified minimum qualifications will be assessed on their ability to demonstrate, by virtue of their experience and/or other relevant information, their competence to meet the demands of the post. The following will be measured at interview. 5. Ability to be innovative and creative within sales development. 6. Effective interpersonal and organisational skills. 7. A team player, hands-on manager who is self-motivated and resilient, with a positive and proactive outlook, with the ability to motivate others. 8. A Flexible approach to working hours. 9. A genuine interest in promoting the aims of Northern Ireland Hospice.

DESIRABLE CRITERIA • Experience of working in and a good operational understanding of the culture within the charity shops sector including an awareness of Gift Aid • Knowledge of the laws relating to charitable trading. • Experience in dealing with environmental health and trading standards officers Our Benefits

·       Annual Leave 6.4 weeks in each leave year (inclusive of public and bank holidays). This increases to 7.4 weeks after 5 years’ service and 7.8 weeks after 10 years’ service.

·       Paid breaks and free parking.

·        Commitment to development of employees through paid training and learning opportunities, including QCF qualifications.

·        Free tea and coffee available.

·        Auto-enrolment pension scheme, 5% employee contribution and 4% employer contribution.

·        Occupational Sick Pay Scheme that increases with length of service.

·        Employee Assistance Programme including access to 24/7 Doctors support.

·        Health Cashback Scheme.

·        Special offers at over 600 leading high street and online retailers.

Our Vision, Mission and Values

Our Vision is an inclusive society for all.

Our Mission Empower adults with learning disabilities to live fulfilling lives within the local community.

Our Values are Collaboration, Equality, Dignity, Achievement, Resilience.

Key Duties and Responsibilities

Customer:

• Deliver administration support and office duties for services within Croft Communities.
• Professionally handle and redirect incoming calls and act as the first line of contact for visitors.
• Effective organisation of meetings and events, including room booking, invites, refreshments etc.
• Maintain the highest level of confidentiality and trust, as well as adhering to GDPR requirements.
• Deliver a customer focused, professional service.
• Maintain confidentiality of information.

• Ensure all actions and behaviours support our values.
• Always promote the Organisation in a positive manner.

Financial:

• Banking duties, to include transportation of finances, when required.
• Adhere to ISO Financial Management Systems and in accordance Regulatory Bodies.
• Maintaining efficient levels of stationary supplies.
• Ensure data is accurately maintained for completion of financial reporting systems.
• Process invoices and orders in line with Croft Communities Quality Management Systems.
• Complete returns / monthly statistics as required.
• Accurately record weekly staff attendance and submit summary sheets to Finance & Business Support.
• Devise and implement organisational systems to ensure that all data is managed effectively and accessible when required.

·        Audit weekly staff attendance and submit summary sheets to Finance Department.

Internal Processes:

• Adhere to the Croft Communities policy and procedures within the ISO Quality Management System.
• General administration duties as required including mail, scanning, filing, photocopying, and minute taking.
• Have a high level of competency in Microsoft Office applications, to include Word, Excel and PowerPoint and take on assignments when required.
• Continually seek better way of working demonstrate a commitment to continuous improvement.
• Support the organisations strategic aims through achievement individual objectives as agreed.
• Effective to planning and prioritising of workload.

• Complete returns / monthly stats as required.

• Maintain training and development data base.

• To ensure archiving is completed and accurately recorded in timely fashion.

• Maintain stationary supplies.
• Complete word-processing database and spreadsheet assignments for the Head of Service.

General:

• Maintain a high level of confidentiality and trust.
• Engage positively in team meetings, supervision, and appraisal processes.
• Ensure the highest levels of accuracy.
• Attend training on a regular basis to ensure that all mandatory and personal training and development needs are met in line with company requirements.
• To undertake other relevant duties as may from time to time be assigned.