Seasonal Outdoor Attendant

SALARY: £23,500 - £24,294 per annum pro rata MAIN PURPOSE OF JOB: Committing to the one-team ethos, you will be flexible and collaborative and you will actively support all colleagues and other activities necessary to deliver the service objectives. Responsible for upholding all safety standards and procedures, ensuring that all areas are properly organised and equipped meaning that all customers have a safe and enjoyable experience.

MAIN DUTIES & RESPONSIBILITIES: 1. Maintain constant surveillance of the site and customers’ behaviour and act appropriately to ensure the safety of all users. 2. Open and close gates and buildings as required. 3. Adhere to all NOPs, EAPs, control measures, safe systems of work and standards. 4. Remain fully conversant with all emergency procedures and take part in emergency situations, providing emergency care as required. 5. Conduct inspection and cleaning duties, keep records up-to-date and fix or promptly report faults to ensure that all areas of the site are clean, tidy, and hygienic and facilities and equipment are fit for a safe and enjoyable customer experience. 6. Maintain site by grass cutting, edging, weeding of flowerbeds, water/feeding, sweeping/removal of leaves, litter, fly tipping and graffiti removal. 7. Conduct effective set up/take down tasks to ensure facilities and equipment are prepared for a safe and enjoyable customer experience throughout the site. 8. Assist with activity programmes, courses and events as required. Continuously monitor and assess users considering environmental and external conditions. 9. Make all customers feel welcome and comfortable and ensure that they are benefiting from the services provided and assist with all forms of customer communications. 10. Respond to routine and serious incidents and emergencies. Coordinate with relevant staff and if required emergency services to achieve a resolution and ensure all relevant Health & Safety procedures are followed. 11. Carry out general attendant duties including driving, to monitor all areas of the site. 12. Conduct facility tours as required. 13. Be flexible and collaborative and actively support all colleagues and other activities or processes which impact on the performance of the Facility. 14. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post. Experience

• Six month’s experience in each of the following; ▪ Working directly with the public within a customer-facing capacity; ▪ Maintaining accurate records; ▪ Completing facility or equipment checks

Key skills, knowledge and attributes • Excellent oral, and written communication skills; • Customer care skills; • Ability to work as part of a team; • Ability to work on own initiative; • Ability to handle sensitive or difficult situations appropriately; • Competent in the use of IT; • Understanding of health and safety requirements; • Flexible approach to work demands. Driving

• Hold a full current driving licence (valid in the UK).

Working Arrangements/Flexibility 16 hours per week (see rota below). These hours will involve working evening, weekends and public holidays on a rota basis as required to meet the needs of the service.