Sea Logistics Customer Care Manager

Your Role

The Sea Logistics Customer Care Manager plays a pivotal role in overseeing and enhancing the local customer management, people management, and Sea Logistics P&L. The successful candidate will be responsible for implementing the Customer Care strategy at the local level, as defined by the National Sea Logistics Manager.

Your Responsibilities

• Provide leadership and direction to the Customer Care Location team
• Take ownership and ensure the implementation of a Customer Care strategy.
• Guide and support the local field sales.
• Ensure close cooperation with Branch Management as well as Operations SeaLogistics manager for optimized customer experience
• Actively manage interfaces and information / knowledge exchange between the CCLand OCC teams
• Focus on the continuous improvement of customer service processes
• Focus on customer retention engagement of the allocated customer portfolio
• Ensure service excellence through ensuring the CCL team has a high level of forwarding and market knowledge to support the Care Team in resolving customer complaints.

Your Skills and Experiences

• Strong experience in a similar role 
• Excellent communication skills and ability to escalate internally in a correct manner.
• Native or at least C1 level of English skills are crucial.
• Highly proficient in Microsoft Office (Excel, Word and Outlook)
• Preferable to have excellent multi modal Freight & Logistics understanding

Good Reasons to Join

A career path at Kuehne+Nagel Ireland is fast-paced and exciting, with opportunities for growth and learning; internal advancement is encouraged throughout the organisation. We are a Great Place to Work for the 11th consecutive year, reflecting the culture amongst our amazing teams who strive to go above and beyond every day. We pride ourselves on Diversity & Inclusion. We love to reward our employees even more and below are some of our excellent offerings in our generous Benefits package: Annual Salary review Bonus/Profit Share Generous Annual Leave allowances – including additional Birthday & Wellness day Additional Service Days Paid Sick Leave Company Pension Healthcare plan Bike to work scheme Tax Saver Travel Scheme Financial Advisory initiatives Paid Family leaves Recognition Awards Employee Assistance Program Wellbeing support