Scheduling Officer

As a Scheduling Officer you will be expected to support the delivery of Assisted Living Services (ALS) to children & adults with physical disabilities and older persons team to ensure that a quality person-cantered continuous service is delivered. This will be achieved through close collaboration with the ALS teams and other IWA colleagues and by effective communication with staff and service users.

Main Duties and Responsibilities

Manage incoming calls to the service

Create and maintain effective staff rosters to ensure continuous service delivery

Provide staffing for absences caused by training, sick leave, annual leave and long-term leave

Maintain absence management/other relevant records on all ALS systems, providing regular reports to line manager.

Maintain regular contact with service users and ALS staff regarding day to day changes or as directed.

Assisting the ALS Co-Ordinator’s to enhance the supports to PA’s (recruitment, induction, shadowing/introduction, probation, supervised practice, peer support meetings)

Understand and adhere to established IWA policies and procedures

To seek and implement continuous improvement opportunities to maximise service and efficiencies, and to support the ALS team with systems implementation and development

To develop and maintain excellent working relationships with regional ALS colleagues

To participate in and lead out on ALS project initiatives in consultation with ALS management

To operate at all times in a flexible and efficient manner

PERSON SPECIFICATION

Training, Experience and Qualifications

Minimum qualification required at Level 6 or higher such as QQI Supervisory Management Skills; BA in Social Care, Allied Health, Community Development, Disability, Business Management.

Experience in scheduling/rostering of complex processes highly desirable

Excellent IT skills essential in particular Database systems, Scheduling/Rostering Software, CRM systems and other database application

Office and Customer Management as well as Supervisory experience is desirable

Knowledge and Skills

Excellent communication and interpersonal skills

Strong planning and organisational skills; ability to prioritise various commitments

Solution focused and excellent problem-solving skills

An ability to analyse, interpret and present information

Strong attention to detail

Fluent English speaker

Behaviours

An ability to build strong relationships

A team-based, consultative and highly flexible approach

Strong customer service focus

Be of good character

Ability to work in a pressurised environment

Display of high degrees of flexibility with an ability to quickly adapt to change

Competencies

Communicating and Influencing

Motivating and Empowering

Planning and Organising

Quality and Customer Focus

Critical Analysis and Decision Making

Remuneration & Benefits

Salary between €29,821 to €45,558 (DOE)

Excellent working conditions

A commitment to the ongoing training and development of all employees

25 days annual leave

Access to PRSA Pension and group VHI & HSF Health Cash Plans

Employee Assistance Service