Sales & Service lead, Dublin
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Date: 21 Oct 2024
Location: Dublin, IE, IE
Company: Allied Irish Bank
Location/Office Policy: AIB Crumlin Branch
- Are you customer focused?
- Do you have a strong understanding of Regional markets?
- Do you hold a full QFA qualification?
What is the role:
Our vision is to be the best bank in every community. We want to be customer focussed and dynamic, driven by empowered people with an agile mind-set, with teams executing brilliantly every day, consistently outperforming the market, and generating value for our customers and AIB.
Our Sales & Advisory teams play key roles in supporting this vision.
We are available to our customers through the channel of their choice and constantly strive to support our customer through social media, live events, and workplace banking. You will be expected to play an active part in the Dublin Local Market.
Key accountabilities:
Manage the Sales Performance, Service Quality, Digital Enablement & Change agenda to support the delivery of the business plan, whilst ensuring the highest quality customer and operational experience that clearly differentiates AIB from its competitors.Lead and Coach a Branch Sales and Advisory team to achieve income and sales objectives, with particular emphasis on key Mortgage, SME, Personal and Wealth segments of the business. Focus on building awareness of our Digital capability enabling customers to self-serve, whilst also maximising our own internal enablers to create greater capacity for Customer Advisory & Support.Work collaboratively with all areas of the business to meet shared objectives, and build relationships with external influencers locally, be present in the Community.Lead a culture of open communication and staff engagement. Prioritise developing others, taking action to guide team members to broaden their skillset and perspective.Hold self and others accountable to meet commitments. Act with a clear sense of ownership and communicate with clarity and conviction. Take personal responsibility for decisions, actions, and failures, ensuring you Own the Outcome. Sustain a strong culture of compliance, adhering to Operational, Credit & Risk policies and procedures always displaying AIB Leadership BehavioursMinimum criteria:
A strong understanding of Local Markets and how the Sales & Advisory Team Lead role contributes to the delivery of the business plan.Proven track record of managing and delivering stretching targets including new business acquisition.Can demonstrate competency in providing sales leadership support to a team, ensuring all members are clear on performance expectations in relation to sales and customer engagement activity.Has encouraged the engagement and motivation of staff by providing honest, fair, and frequent feedback, which focusses on continuous improvement and the development of skills and competencies.Holder of full QFA or working towards this.Why Work for AIB
Some of our benefits include:
- Market leading Pension Scheme
- Employee Assistance Programme
- Two volunteer days per year
Please click here for further information about AIB’s PACT – Our Commitment to You.
Key capabilities
Behavioural:
Drives Commercial Outcomes – Interpreting and applying understanding of key financial indicators to make better business decisions.Ensure Accountability – Holding self and others accountable to meet commitments.Develops Talent – Developing people to meet both their career goals and the organization’s goals.Technical:
Business and Customer Knowledge and Insights – Demonstrates ability to discover, develop and apply compelling customer insights, such as knowledge of customer's product preferences, business strategy or challenges, to generate recommendations for customer centric solutions and / or product development.Customer Service Excellence – Fulfils customer requests, resolves-problems, and responds to customers questions through multiple channels.Relationship Management – Cultivates and maintains business relationships, partnerships and alliances internally, externally and virtually with key stakeholders. 9AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at internal.selection@aib.ie or careers@aib.ie
Closing Date: 4th November 2024
Disclaimer:
Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
Job Segment: Recruiting, Bank, Banking, Mortgage, Human Resources, Finance, Sales
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