Sales Executive

Purpose of The Job

Reporting to the Head of Internal Sales, this is an office based sales role, supporting our customer base in conjunction with Area Sales Managers (ASM).

As part of the Timber Sales Team, the Internal Sales Executive will work closely with all internal departments, customers and sales team members to ensure that we maximise our sales potential and achieve all business targets.

Key skills & Requirements

Key competences

·        Excellent knowledge of Excel, email and word

·        Strong organisational and analytical skills

·        Excellent Customer Service skills

·        Excellent communication skills - both written and verbal

·        Excellent numerical skills

·        Hands on and flexible attitude

·        Ability to work under pressure and multitasking

·        Ability to make decisions under time and resource constraints – Good time management

·        Must demonstrate respect and professionalism when interacting with others

Desirable

·        Sales experience

·        A 3rd level qualification, ideally in a business related subject

·        Good geographical knowledge of the UK and Ireland

·      Customer Care Skills

·      Communication

·      Organisational Skills

·      Problem solving

·      Decision making

·      Business understanding

·      Result focused

·      Continuing to learn

·      Planning and Organising

·      Proactivity

Key Responsibilities

1.       New Business Development

• Supporting the Area Sales Manager (ASM) in prospecting for potential new clients and turn this into increased business.
• Liaise with the ASM to identify potential clients, and the decision makers within the client organization.

·        Developing and growing our market share to ensure sustained growth and profitability.

·        Complying with all company pricing structures and adhering to the standards set by the business.

2.      Customer Relationships

·        Repeat selling over the telephone to an established customer base.

·        Supporting the ASM to build and maintain strong, long-lasting customer relationships with key accounts and Buying Groups.

·        Developing and maintaining the account base in line with agreed targets.

·        Ensure customers are informed in relation to supply considerations, quality criteria and value.

• Recommend appropriate products/services/plans to customers by providing clear, informative and expert advice with a confident and positive attitude
• Resolve problems to customer’s satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action

·        To maintain and update customer database with accurate information

3.      Business Support and Growth

·        Working closely with the sales team to achieve annual sales targets and key milestones from a personal and company perspective from achieving sales targets, to maintaining a high level of customer service.

·        Liaise with the ASM to grow and manage the sales territory.

·        Ensure that the sales process and CRM are maintained from a key account and customer service perspective.

·        Co-ordinate sales requirements with the production department.

• Resolving customer queries and issues.

4.      Financial Support

• Manage sales order processing function from order receipt through to invoice, delivery and collection
• In conjunction with the Credit Control Department, ensure that all sales invoices are issued and settled in accordance with the company’s terms of business
• Liaise daily with relevant parties to ensure that orders are invoiced correctly, and the customer gets their documentation

·        Maintain and update an internet based customer management and payments system

5.      Administration Support

·        Respond quickly and efficiently to all in-coming sales enquiries, by telephone, and / or email

·        To ensure that orders are efficiently processed

·        Establish and maintain administrative processes and procedures for the effective running of the office

·        To help maintain a professional sales presence for Balcas within its trading market

6.      Health, Safety and Environmental Compliance

·        To set a positive example in all areas of compliance and encourage a culture of ownership and personal responsibility

·        Proactively comply with all the Company’s Health and Safety rules, regulations, policies and procedures

7.      Other Duties

·        Dealing, reporting, investigating and logging of failed deliveries

·        Ensure customer queries are directed to the most appropriate person in a timely manner.

·        Perform other clerical duties such as scanning, photocopying and filing