Sales Executive

We are looking for a highly motivated and experienced Sales Executive to join our Mercedes-Benz of Portadown dealership. This is a Sales role with the responsibility for maximising every sales opportunity to achieve quarterly volume, profit and finance targets. Delivery of the highest levels of customer service whilst adhering to company procedures are essential outcomes. This is a full-time role with hours required to enable ensure ample coverage of the retail showroom environment, reporting to dealership sales management.

YOUR SKILL SET: At least two years’ previous sales experience. Computer literate. Possess excellent interpersonal skills. Possess a high degree of self-motivation, confidence and determination. Full, valid driving licence (aged 21+ for insurance purposes.

DESIRABLE CRITERIA: At least 2 years’ previous car sales experience Experience of using Enquiry Max would be advantageous

SALARY: £48,000 OTE

Are you an enthusiastic, customer focused person with excellent communication skills? Do you have a passion for delivering excellent customer service?

SALES EXECUTIVE MERCEDES-BENZ PORTADOWN Customer Satisfaction Individual CSI engagement and scores, must always to remain above national average

High degree of Customer Satisfaction to be always upheld.

Personnel: With your sales colleagues, to ensure showroom and forecourt stock are at MercedesBenz standards for presentation to prospective customers. To liaise with sales management and administration on availability of New physical and pipeline stock Ensure any company vehicle you are using is always at Mercedes-Benz standards for presentation to prospective customers. Desk area and office to be always tidy.

Operational: To ensure Pre-Delivery inspections, Used Car Safety checks and any sanctioned repairs/servicing are carried out PRIOR to customer collection. All vehicles must have a valid insurance certificate before delivery. Authority to offer/conclude a sale based the advertised price of vehicle. Any amount of discount over this must be approved by a sales manager.

Staff: To ensure immediate communication of sales to all collegues, therefore maintaining accurate stock availability.

Training: To attend training courses, both physical and virtual, keeping updated on both product and procedure/compliance To ensure ability to inform all customers of new developments and specifications for all vehicles, new finance or related products. To keep updated on competitors' products, prices and specifications. To actively participate in weekly training session if required Administration: To ensure details of all vehicle transactions are accurately recorded and registered with Digifile system. All vehicles are paid in full before delivery All leasing company/fleet vehicles are paid within agreed timescale. Maintain Sales diary and required databases required by management. To review daily activities, promotions, sales, targets and other activities with Sales Manager. To ensure all payments for vehicles are complete and correct for each transaction, ie. clearance of outstanding hire purchase agreements and checks forwarded for payment. To ensure safety and security of people, vehicles, and property at all times, reporting any known faults or hazards. All vehicle registration documents, invoices, handbooks to be complete before Customer handover. All agency vehicles delivered in accordance with Mercedes/Company policy. Communications: To ensure utmost clarity in all contact with customers. To ensure that customers' needs are accurately qualified. To establish and maintain a rapport with all potential and actual customers that enhances their image of the company. To ensure the Sales Managers are aware of all transactions, proposals, and personal whereabouts on all occasions. To liaise with other Staff to ensure availability of cover when demonstrating vehicles to customers. To ensure all customers are notified of delays, changes in requirements and specification of vehicles outstanding, ensuring smooth conclusion of vehicle handover.

Marketing: To participate in planning sales campaigns and promotions to maximise sales penetration.

Finance: 100% referral to the Business Manager from Sales Staff for eligible Customers. To correctly qualified and signpost all potential finance Customers. To actively sell all additional products.