Sales / Customer Service Representative

NIS Ltd are an Award-Winning Midland based IT Company with Over 24 Years Experience. We are a Leading Supplier of IT Services and Products Throughout Ireland. At NIS we specialise in providing top-notch IT services to our clients. We are seeking a passionate and driven individual to join our team as a Sales/Customer Service Representative. This is a full- time, onsite position.

Responsibilities

· Effectively manage large amounts of incoming calls

· Create helpdesk tickets and manage engineer schedule (shared task)

· Deal effectively and efficiently with the varying needs of our customers.

· Process customer orders and ensure effective management of Stock.

· Create orders with suppliers.

· Interact and respond to online customer queries and messages

· Accept and complete Tender applications

· Follow communication procedures, guidelines, and policies

· Familiarity with customer support processes and systems

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships through open and interactive communication

· Generate sales leads and follow up with potential clients

· Achieve sales targets and outcomes within the schedule

Qualifications / Experience

· Familiarity of the IT Sector beneficial

· Ability to interact with a wide range of customers and to adapt/respond appropriately

· Excellent communication, organisational and presentation skills

· Ability to multi-task, prioritise, and manage time effectively is essential

· Strong capacity to work on own initiative and equally as a team member

· Knowledge of Sage 50 Cloud useful but not essential

· Experience of Microsoft 365 platform / Teams / SharePoint beneficial but not essential

· Experience in a similar environment preferable

Benefits

· Professional development and training opportunities

· Friendly and supportive team environment

· Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.

· Base salary €30,000 DOE

How to ApplyTo apply for this position, please send your C.V. and a cover letter to gbuckley@nis.ie