Sales Coordinator

Role Summary 

The team is tasked with procuring revenue for Marriott International properties worldwide with new Group and Events business from clients across the EMEA division by supporting the below key tasks. Team members will also be involved in assigned project work for the Sales Distribution within Europe, Middle East, and Africa. In this role, the Sales Coordinator utilises sales techniques to maximise revenue and build customer loyalty. Hours of operation are currently: Monday through Friday 08:00 – 17:00, No Weekends. (This of course is subject to change depending on business requirements).

Core Work Activities Include:

• Receiving, analysing and loading new requests for groups/meetings in SFA Web in a timely manner for proper service 
• Evaluate, qualify and respond to leads in a professional and timely manner. Majority of communication will be via email, SFA Web and telephone 
• Follow-up with hotels to make sure a group meeting offer is submitted and is in SFA Web 
• Act as the liaison between the customer and hotel(s) to present rate proposals, maximise or convert potential bookings, and close the sale. This includes email/call follow-up with clients/hotels on pending groups as required, to assist in securing group meetings 
• Consistently update and maintain SFA Web figures, status and seller activities to ensure up-to-date information on group business 

Skills and experience we will look for in the ideal candidate to join our team:

• Fluent command of English both verbal and written as well as one other language preferably: German, Spanish or French 
• Ability to identify and act on buying signals and drive to achieve and exceed goals 
• Use good judgment and diplomacy with internal and external customers 
• Ability to work both independently and as part of a team 
• Ability to multitask and work in a busy environment 
• Detail oriented with excellent organisational skills 
• Ability to learn new systems quickly 
• Proficiency in computer skills (especially MS Office) 
• Professional manner and demonstrate self-confidence, energy, and enthusiasm 
• Candidates must be in good standing in terms of attendance and overall work performance to be eligible to apply 
• Experience in Sales and Service or the CEC, Sales and Marketing, Guest Services, Front Desk or related professional are

Why it’s a great idea to work for Marriott International:

• We offer ‘hybrid working’ to enable you to live fully and balance home and work
• 22+ holidays plus public holidays as additional to be sure you have fun and make memories
• Access to numerous, world class profession and personal learning and development programmes to enable success in your current role but also for your future growth within the Company
• You will have international team members to share great ideas with and you will potentially travel in this role
• You, your friends and family will be able to enjoy global hotel, food and drinks discounts and benefits, and explore our world 
• Regular team and office gatherings, both in person and remotely to build our sense of purpose
• Strong, experienced leaders who will encourage you to grow and mentor you to succeed 
• Various discounted retail and entertainment programmes for you to enjoy
• Our office provides a modern working environment which includes ergonomic desks and ventilation systems