Sales Advisor Weekdays/weekends

FULL TIME SALES ADVISOR WEEKDAYS/WEEKENDS

Brand DKNY Posted Date 2 hours ago(07/09/2024 16:15) Job ID 2024-22081 # of Openings 2 Category Sales Advisor Type Full Time

DKNY

Overview

Sales Generation:

· Meet personal and store sales goals

· Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize

sales

· Utilize and support the “7 Steps of Selling” to maximize sales performance

· Demonstrate an in-depth knowledge of the merchandise

· After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer

satisfaction

· Ensure all sales related policies and procedures are maintained

· Maintain a keen interest in the fashion industry and market trends

Customer Service:

· Support and encourage staff to provide the highest level of customer service, utilizing the “7 Steps of Selling”

· Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books

· Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction

· Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

Operations:

· Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory

management

· Assist in the training of sales staff in all areas of appropriate register usage and maintenance

· Understand and properly execute all management register functions

· Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork

· Participate in bi-annual inventories

Merchandising/Visual:

· Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times

· Assist in the implementation and maintenance of all merchandising/ visual directives

· Ensure deliveries are properly processed in a timely manner

· Identify product concerns in a timely manner

· Communicate inventory needs to support the business goal

Human Resources:

· Ensure image and grooming standards are professional and reflective of the brand image, at all times

· Adhere to work schedule, inclusive of time and attendance

· Support and assist in follow-up for all training programs and seminars

Job Profile: Sales Supervisor

Page 2

WORK EXPERIENCE

Minimum 2 years specialty retail experience

COMPETENCIES

Business Performance

Drive For Results Can be counted on to exceed goals successfully is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others f

Responsibilities

Sales Generation:

· Meet personal and store sales goals

· Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize

sales

· Utilize and support the “7 Steps of Selling” to maximize sales performance

· Demonstrate an in-depth knowledge of the merchandise

· After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer

satisfaction

· Ensure all sales related policies and procedures are maintained

· Maintain a keen interest in the fashion industry and market trends

Customer Service:

· Support and encourage staff to provide the highest level of customer service, utilizing the “7 Steps of Selling”

· Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books

· Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction

· Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

Operations:

· Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory

management

· Assist in the training of sales staff in all areas of appropriate register usage and maintenance

· Understand and properly execute all management register functions

· Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork

· Participate in bi-annual inventories

Merchandising/Visual:

· Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times

· Assist in the implementation and maintenance of all merchandising/ visual directives

· Ensure deliveries are properly processed in a timely manner

· Identify product concerns in a timely manner

· Communicate inventory needs to support the business goal

Human Resources:

· Ensure image and grooming standards are professional and reflective of the brand image, at all times

· Adhere to work schedule, inclusive of time and attendance

· Support and assist in follow-up for all training programs and seminars

Job Profile: Sales Supervisor

Page 2

WORK EXPERIENCE

Minimum 2 years specialty retail experience

COMPETENCIES

Business Performance

Drive For Results Can be counted on to exceed goals successfully is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others f

Qualifications

2+ YEARS EXPERIENCE

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