Sales Administrator

Company Profile

Hanley Energy is an internationally acclaimed innovator in the fields of energy management, critical power, and data centre control solutions, serving various business sectors worldwide. With our headquarters based in Ireland and offices situated in the US, Sweden, Australia, and Germany, we possess an abundance of experience and proficiency in delivering, designing, setting up, and maintaining energy management and monitoring systems, data centre control solutions, and critical power to an array of clients in Ireland and globally, across various business sectors.

Company Benefits:

• Salary with excellent career development opportunities
• Company Healthcare Plan 
• Company Pension Scheme
• Death in Service Life Insurance
• Employee Assistance Programme & Wellbeing Programme
• Academic assistance & Structured In-house training
• Hanley Energy Affinity Scheme
• Free parking at all locations
• Hybrid Work Model where applicable

Position Description

We are looking for a qualified Sales Administrator to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about orders and deliveries and provide support for the Key Account Management team.

Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organisational skills and draw energy from being part of a team, we would like to meet you.

Responsibilities will include:

•  Processing orders via portal, email or phone
• Checking data accuracy in quotations and orders
• Maintain customer details in CRM
• Work closely with Accounts Department with regards to invoicing and associated processes
• Checking prices and contracts are up to date
• Contacting clients to obtain missing information or answer queries
• Liaise with key internal and external stakeholders, including clients, engineering, production, logistics, commissioning, technical sales, accounts, sub-contractors, etc.
• Maintain and update sales and customer records
• Develop weekly & monthly sales reports
• Communicate important feedback from customers internally
• Report on Sales Team targets and also report any deviations
• Stay up to date with new products and features
• Assist with the setup of new projects
• Flexibility and ability to undertake additional duties as requested by Manager.
• Test and validate whips to correct standard
• Follow whip testing and manufacturing procedures
• Produce and test whips to high standard to meet our customers’ requirements
• Other Ad hoc duties as required

Requirements:

• Relevant work experience as an Administrator or Sales Support Agent
• Exceptional written and verbal communication skills and presentation skill
• Hands on experience with software such as SAP, Salesforce, Smartsheet, MS Office (MS Excel essential)
• Excellent organisational and multitasking skills
• Strong team player with the ability to work independently
• Ability to work under strict deadlines and prioritise workload
• Highly motivated and intuitive individual who demonstrates initiative