Routing Digital & Operations Officer

Salary: £37,035 - £38,626 per annum

JOB PURPOSE: The post holder will assist the Senior Routing Digital & Operations Officer to operationally delivery training on hardware and software-based routing for frontline services across the Council to ensure optimised waste collection, street cleansing, weed-spraying and grasscutting services. In addition they will supervise the use of digital and other hardware devices required to ensure the efficient delivery of services within the Directorate and wider Council ensuring that staff and department managers are supported.

MAIN DUTIES AND RESPONSIBILITIES: 1. Assist the Senior Routing Digital & Operations Officer in the use of hardware systems to ensure the efficient and effective delivery of services including, but not limited to, waste and recycling collections, parks and grounds maintenance operations, street cleansing and relevant environmental health operations. 2. Supervise the practical use of the hardware and software systems across the relevant service areas. Providing training and support to the officers and wider teams as required. 3. Assist in the maintenance of appropriate data for managers to ensure performance targets are achieved within relevant service areas. 4. Assist with the development of GIS tactical scenarios and highlight key performance metrics for management reporting and propose efficiencies ensuring delivery is achieved and targets met. 5. Assist with the maintenance of web-based routing systems in order to continuously monitor and maintain an optimised waste collection, street cleansing, weed-spraying and grass-cutting service including the collation of data required to benchmark the service as required. 6. Manage allocated projects based on improving performance and raising service standards on all relevant front-line services. 7. Liaise with managers and Supervisors in the development and delivery of operational service business plans and key operational services priorities. 8. Assist in the preparation of relevant information and reports to a variety of audiences including officers, trade unions and elected members. 9. Design and provide information in appropriate formats, including correspondence for residents with regard to schedule changes, collection points and general issues with the Service in their area. 10. Produce and administer information on the customer portal on the ABC website. 11. Be flexible and collaborative and actively support all colleagues and other activities or processes which impact on the performance of the Department. Qualifications and Training • 3rd level qualification (i.e. HNC/HND, Level 4, Degree ) in line with the Qualifications and Credit Framework (QCF) in a relevant discipline/subject such as Business, Management, Health & Safety or Fleet Operations etc Experience

• 1 year’s relevant experience of all of the following: ▪ Use of GIS software and/or routing-based programmes; ▪ Effective data analysis; ▪ Use of Microsoft Office packages; Key skills, knowledge and attributes • Excellent verbal and written communication skills; • Knowledge of health & safety legislation including risk assessments; • Ability to work in a collaborative manner and within a team; • Problem-solving and decision-making abilities; • Ability to plan, structure and prioritise work to achieve results; • Ability to work under pressure; • Ability to deliver objectives and manage projects to agreed timescales; • Ability to think creatively and innovatively. Driving Requirements Hold a full current driving license (valid in the UK) and have access to a form of transport or *have access to a form of transport which will permit the applicant to carry out the duties of the post in full. *This relates only to any person who has a disability, which debars them from driving. Working Arrangements/ Flexibility 37 hours per week (Monday – Friday 8.00 am to 4.00 pm). Start and finish times will vary depending on work location. A flexible working scheme is in operation. Evening and weekend working may also be required.